Mercedes-Benz of Sudbury - Service Center

Nail in tire with an immediate road trip planned I arrived on Friday afternoon after several weeks away, got in my S560 and saw a low pressure error in my front right tire. Stopped by to ask the crew I arrived on Friday afternoon after several weeks away, got in my S560 and saw a low pressure error in my front right tire. Stopped by to ask the crew to add air since we were passing by and we saw that there was a nail in the tire. Run flat so it had to be replaced, and I was supposed to head to northern NH the following morning for my son’s LAX game. New tire wouldn’t be in until Monday and all the loaners were out. The service team asked me to hang tight and 10 minutes later they were able to secure a rarely used AMG GLC loaner for me. I truly appreciate their ability to make something work, and my son was thrilled that I made his game. Thank you!!! More

Radiator replacement + oil leak Usually I do not write such long reviews, but I feel I need to tell about my experience with Herb Chambers to avoid their other clients of their level Usually I do not write such long reviews, but I feel I need to tell about my experience with Herb Chambers to avoid their other clients of their level of service. Here is the story: I had an oil leak issue on my G63 AMG (56k miles) and had already had to pay for repairs and then it continues to leak in the same spot. I came back to the dealership for the 2nd time and was assured that I need the exact same repair, which obviously didn't help. I went back to them on Monday, April 22nd for the 3rd time for the same issue. This time they admitted they were wrong with their diagnosis and admitted that the issue is related to the valve cover that needs to replaced. I was expecting a discount due to the fact that the dealership wasted my time twice already replacing the wrong part. I have a high end vehicle and always take excellent care of it. The service manager offered to check with his management regarding the cost. Instead, I received the following response, which came as quite a shock to me: "Good morning Mikhail, I spoke to the service director this morning. He advised that we rather not work on your vehicle to perform the repair because he feels you will never be happy with the work. I apologize on my behalf. --Luis Aguasvivas Mercedes-Benz of Natick" Another story that shows their lever of "service": About a month ago I came for the service to replace the leaking radiator and AC compressor. When I took my car back after the repair was done I started the engine (engine was cool) the I opened the hood and saw the coolant was going and spreading out of the plastic radiator tank. I asked Charles what is it and received a reply that this is normal and nothing to worry about. This is not my first car and I know this usually happens when the air got left inside the radiator. I told him that I cannot accept this repair and the coolant needs to be refilled with a help of "refrigerant machine". He argued a lot with me that this this is normal thing to have (expanding and overfilling coolant) which i strongly disagree with. I insist they take the vehicle back and refill the radiator the right way - take out air from the system. I know this is very serious issue and can cause engine to overheat. On Thursday when we met at the dealership in Natick I told this story to their General Manager. I was very surprised when Service Director Charles Lahti showed his unprofessional again and confirmed that having refrigerant expanding and spreading out through the plastic tank lit is normal thing. On top of that he told me that they never refilled my radiator with a help of machine, but instead of that he just took out some coolant out of the tank and returned me a car (lied to me when told me they did it right way). I never expected such customer service form Herb Chambers. More

Excellent Service Experience Smooth, clean and fast. Other dealerships have to lean from them. No one wants to have issues with getting their car serviced and with this team you n Smooth, clean and fast. Other dealerships have to lean from them. No one wants to have issues with getting their car serviced and with this team you never do. More

Engine warning light Engine amber light was dash warning. Everyone was competent & polite. This includes Brian & the personnel process the car loan. There aren’t too Engine amber light was dash warning. Everyone was competent & polite. This includes Brian & the personnel process the car loan. There aren’t too many things more to say except Charles in sales is back & he was wonderful to work with. More

Fred Romsey is a fabulous service advisor. Fred is super at digging in to solve difficult problems. He is consistently helpful and thorough. You learn to appreciate him when you encounter odd Fred is super at digging in to solve difficult problems. He is consistently helpful and thorough. You learn to appreciate him when you encounter oddball issues. I have had my share and he has always been helpful and persistent at finding and working the problem. More

Awesome service Great service - team dedicated to making sure things go well. A great place to have your car taken care of - quick, responsive, and efficient. A Great service - team dedicated to making sure things go well. A great place to have your car taken care of - quick, responsive, and efficient. A solid recommendation. More

Mercedes of Natick My experience with Mercedes of Natick has always been fantastic. Just what you should expect from a Mercedes Dealership. I have bought 3 vehicles from My experience with Mercedes of Natick has always been fantastic. Just what you should expect from a Mercedes Dealership. I have bought 3 vehicles from them and always found the salesman to be friendly ,professional and knowledgeable. My recent experience with Mercedes of Natick involved service of both cars I own. Our service adviser is Fred Romsey and as always, he was right on top of everything. I asked to be called before the appointments so I could go over the service for both vehicles and the rental arrangements. Fred call me up about a week before to get things in order. The service department has always been, truly exceptional. If you have a problem, squeak, a rattle or something more serious, they really look for it and fix it. Fred Romsey did a great job of keeping me informed of the cars repair progress. Even though I live on Cape Cod, I will always bring my cars to Mercedes of Natick for service. They're that good. More

Outstanding service I can count on Fred Ramsey, Sr. Adviser, to make my visit successful. He pays attention to both the owner and the MB in all matters. I can count on Fred Ramsey, Sr. Adviser, to make my visit successful. He pays attention to both the owner and the MB in all matters. More

Great Service Dept! I found the Natick Mercedes Benz Service Dept really thorough and they meet their deadlines. To mske it really easy you get one of their cars while t I found the Natick Mercedes Benz Service Dept really thorough and they meet their deadlines. To mske it really easy you get one of their cars while they service yours! Savannah was knowledgable and got the work done, even replacing gas cap! I highly recommend this dealership. More

The service is outstanding! Communication is excellent. He coordinated pick up and delivery of my car after the service was completed, even though I was out of town. All went smo Communication is excellent. He coordinated pick up and delivery of my car after the service was completed, even though I was out of town. All went smoothly. More