Mercedes-Benz of Sudbury - Service Center

Customer Care Absent at this dealership! iF YOU ARE LOOKING TO PURCHASE A CAR AND WANT CUSTOMER CARE, DO NOT GO TO Mercedes Benz of Natick because you will not receive it! Their service is t iF YOU ARE LOOKING TO PURCHASE A CAR AND WANT CUSTOMER CARE, DO NOT GO TO Mercedes Benz of Natick because you will not receive it! Their service is terrible, sales is sleazy and they simply do not care about the customer! I had a terrible experience at this dealership! If you find something wrong with you vehicle, you cannot complain about because they do no wrong! They will call you a liar and tell you how great they are! That is not how it is supposed to work, I am sorry! There are much better dealerships in New England than Herb Chambers Mercedes Benz than this one! Drive further away to find another one and you will be so much happier you did! More

excellent service! Very quick, above and beyond service by Dan at the loaner desk and Abdul with service. Right on schedule! Very please with ease of transition of veh Very quick, above and beyond service by Dan at the loaner desk and Abdul with service. Right on schedule! Very please with ease of transition of vehicles. More

One of the best service experiences I can recall My previous service experience (last year) with this dealership was very disappointing and I had no intention of ever returning. However, I did arran My previous service experience (last year) with this dealership was very disappointing and I had no intention of ever returning. However, I did arrange for service this week because it was convenient for me. I was fortunate that Savannah was assigned to my service call. Due to the repair required, my car needed to be left overnight. Savannah followed up with me on the progress and when she advised me the time(s) she would follow up with me, she did. She never gave me the impression she was too busy to speak with me and I appreciate that. More

Service Exceptional service from start to finish. Savannah explained it would take approximately two hours for the oil and filter change and one hour later it Exceptional service from start to finish. Savannah explained it would take approximately two hours for the oil and filter change and one hour later it was complete. Very happy with the customer service. More

Great, fast and efficient. Brought my vehicle in for service and had a great experience with the service team. They were very respectful, friendly,fast and very efficient. Thank Brought my vehicle in for service and had a great experience with the service team. They were very respectful, friendly,fast and very efficient. Thank you.. More

Safety Warning Corrected Needed service to correct an issue-Service rep listened, implemented and completed in the time frame that was scheduled. There was no nonsense Needed service to correct an issue-Service rep listened, implemented and completed in the time frame that was scheduled. There was no nonsense and excuses. THANK YOU More

Organized and Thorough I drove in with drivers rear tire almost flat, they had my tire in stock and I drove out 90 min later with a cleaned car inside out wi ty h a function I drove in with drivers rear tire almost flat, they had my tire in stock and I drove out 90 min later with a cleaned car inside out wi ty h a functioning tire. More

Nail in tire with an immediate road trip planned I arrived on Friday afternoon after several weeks away, got in my S560 and saw a low pressure error in my front right tire. Stopped by to ask the crew I arrived on Friday afternoon after several weeks away, got in my S560 and saw a low pressure error in my front right tire. Stopped by to ask the crew to add air since we were passing by and we saw that there was a nail in the tire. Run flat so it had to be replaced, and I was supposed to head to northern NH the following morning for my son’s LAX game. New tire wouldn’t be in until Monday and all the loaners were out. The service team asked me to hang tight and 10 minutes later they were able to secure a rarely used AMG GLC loaner for me. I truly appreciate their ability to make something work, and my son was thrilled that I made his game. Thank you!!! More

Radiator replacement + oil leak Usually I do not write such long reviews, but I feel I need to tell about my experience with Herb Chambers to avoid their other clients of their level Usually I do not write such long reviews, but I feel I need to tell about my experience with Herb Chambers to avoid their other clients of their level of service. Here is the story: I had an oil leak issue on my G63 AMG (56k miles) and had already had to pay for repairs and then it continues to leak in the same spot. I came back to the dealership for the 2nd time and was assured that I need the exact same repair, which obviously didn't help. I went back to them on Monday, April 22nd for the 3rd time for the same issue. This time they admitted they were wrong with their diagnosis and admitted that the issue is related to the valve cover that needs to replaced. I was expecting a discount due to the fact that the dealership wasted my time twice already replacing the wrong part. I have a high end vehicle and always take excellent care of it. The service manager offered to check with his management regarding the cost. Instead, I received the following response, which came as quite a shock to me: "Good morning Mikhail, I spoke to the service director this morning. He advised that we rather not work on your vehicle to perform the repair because he feels you will never be happy with the work. I apologize on my behalf. --Luis Aguasvivas Mercedes-Benz of Natick" Another story that shows their lever of "service": About a month ago I came for the service to replace the leaking radiator and AC compressor. When I took my car back after the repair was done I started the engine (engine was cool) the I opened the hood and saw the coolant was going and spreading out of the plastic radiator tank. I asked Charles what is it and received a reply that this is normal and nothing to worry about. This is not my first car and I know this usually happens when the air got left inside the radiator. I told him that I cannot accept this repair and the coolant needs to be refilled with a help of "refrigerant machine". He argued a lot with me that this this is normal thing to have (expanding and overfilling coolant) which i strongly disagree with. I insist they take the vehicle back and refill the radiator the right way - take out air from the system. I know this is very serious issue and can cause engine to overheat. On Thursday when we met at the dealership in Natick I told this story to their General Manager. I was very surprised when Service Director Charles Lahti showed his unprofessional again and confirmed that having refrigerant expanding and spreading out through the plastic tank lit is normal thing. On top of that he told me that they never refilled my radiator with a help of machine, but instead of that he just took out some coolant out of the tank and returned me a car (lied to me when told me they did it right way). I never expected such customer service form Herb Chambers. More

Excellent Service Experience Smooth, clean and fast. Other dealerships have to lean from them. No one wants to have issues with getting their car serviced and with this team you n Smooth, clean and fast. Other dealerships have to lean from them. No one wants to have issues with getting their car serviced and with this team you never do. More