Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
869 Reviews of Mercedes-Benz of Sudbury - Service Center
Sort by
February 08, 2021
Scott consistently provides excellent service which is appreciated. He is professional and knowledgeable as well. The team at MB Natick has provided great service for me for many years. Many thanks. appreciated. He is professional and knowledgeable as well. The team at MB Natick has provided great service for me for many years. Many thanks. More
by Daniel.sutherby
Employees Worked With
Scott Masterson
February 08, 2021
Sparse, due to Covid. I’d like to see all employees Sparse, due to Covid. I’d like to see all employees wearing FDA recommended masks instead of personal ineffective styles. Maybe Herb Chambers logo d Sparse, due to Covid. I’d like to see all employees wearing FDA recommended masks instead of personal ineffective styles. Maybe Herb Chambers logo design More
by Nan.karis
Employees Worked With
Scott Masterson
February 08, 2021
Scott is the best and the service he provides is second to none. Everyone I interact with is friendly and professional. They have my highest recommendation. to none. Everyone I interact with is friendly and professional. They have my highest recommendation. More
by 12345678
Employees Worked With
Scott Masterson
February 04, 2021
Scott in service department went above and beyond making sure something was completed properly. He kept me informed with timely updates and let me better plan. Plus the loaner was great. sure something was completed properly. He kept me informed with timely updates and let me better plan. Plus the loaner was great. More
by Anthony D.
Employees Worked With
Ted in Loaner department , Scott Masterson
February 04, 2021
a battery for a 2009 ml 350 is a little steep.$550 is way too much.norwood cadillac replaced my battery yesterday in my escalade at a cost of $268. she's looking for a new vehicle even though her 13 yr old c too much.norwood cadillac replaced my battery yesterday in my escalade at a cost of $268. she's looking for a new vehicle even though her 13 yr old car only has 39000 mi on it.I think we'll be looking at caddy's.your dealership is great, your replacements cost are way over the top. AGAIN-$550 for a battery.I think I'm looking elswhere. rich diatalevi 508-259-7218 dd7218@comcast.net More
by dd7218
Employees Worked With
Scott Masterson
February 02, 2021
We have been leasing with them for over 12 years.Very attentive,fair pricing,easy exchanges for new vehicle.Highly recommended for commercial vehicles. SPEEN FAMILY DENTAL attentive,fair pricing,easy exchanges for new vehicle.Highly recommended for commercial vehicles. SPEEN FAMILY DENTAL More
by SpeenDental
February 01, 2021
Excellent support, attention and communication skills. Scott Masterson is one of the best I've worked with at this dealership. Makes me look forward to bringing my car in for service as I know I will be Scott Masterson is one of the best I've worked with at this dealership. Makes me look forward to bringing my car in for service as I know I will be well informed and get the best result. More
by Bob123
Employees Worked With
Scott Masterson
February 01, 2021
Scott was the best service advisor I have worked with in my 10 years at this dealership. He took me on time, quickly processed the appointment and had the car done exactly when he said it would be ready. my 10 years at this dealership. He took me on time, quickly processed the appointment and had the car done exactly when he said it would be ready. More
by DAP
Employees Worked With
Scott Masterson
January 25, 2021
My service agent Abdul was very nice and professional, and I was very happy with his service. However, the communication from the dealership via email has been confusing and annoying. The very same da and I was very happy with his service. However, the communication from the dealership via email has been confusing and annoying. The very same day my vehicle was taken out of the dealership after A1 Service, I received a message via email about an open service call, prompting me to call the dealership. Subsequently I was told open service was already taken care of. Then again, three days after the A1 service was finished, received another e-mail informing me "our records indicate that your 2017 Mercedes Benz may be due for its recommended service". This is ridiculous, confusing and a sign of inefficiency. More
by paulvarghese4
Employees Worked With
January 24, 2021
Great job in my Mercedes C 300 with a excellent customer service from Scott Masterson , Service Advisor Herb Chamber Mercedes of Natick thank you again service from Scott Masterson , Service Advisor Herb Chamber Mercedes of Natick thank you again More
by Paulorocha27
Employees Worked With
Scott Masterson
