Mercedes-Benz of Sudbury - Service Center

Always receive Outstanding service when I bring my E550 to Mercedes Natick. The communication from Scott M. is outstanding - I never have to call and say "when is my car going to be ready" he is courteou to Mercedes Natick. The communication from Scott M. is outstanding - I never have to call and say "when is my car going to be ready" he is courteous and efficient and always takes great client care. I would recommend anyone take their Benz to him for service. More

There was a problem with this appointment as no one showed up to pick the car up at the scheduled time. I had to call looking for them, then reschedule the work I was quite mad, however, I did recei showed up to pick the car up at the scheduled time. I had to call looking for them, then reschedule the work I was quite mad, however, I did receive an apology along with an offer to do free interior detailing. In the end, all the work was done to my satisfaction. The detailing work was fantastic. My service advisor was very professional. More

The service department was prompt, attentive and courteous. Brian explained what the techs had found and kept me informed. courteous. Brian explained what the techs had found and kept me informed. More

great service meet with me right away kept me informed of what was needed on the car what was needed on the car More

My experience with service was great. They serviced my car with a days noticed. My advisor Scott was timely and efficient. They serviced my car with a days noticed. My advisor Scott was timely and efficient. More

All went smoothly and on time. Scott was communicative and thorough, but moved things thorough Scott was communicative and thorough, but moved things thorough More

It was the hottest day of the year, and sometime that evening, the AC on my 2017 E Class stopped working. Scott and Adam were able to fit me in first thing the next morning and everything was resolved ve evening, the AC on my 2017 E Class stopped working. Scott and Adam were able to fit me in first thing the next morning and everything was resolved very quickly. I’m sure the schedule was packed, but Scott, Adam, and the team made me feel like I was their only customer. Many thanks. —MPC More

Scott Masterton gets a five star rating. The dealership also continues to meet my expectations in their level of service. One of the many reasons I have owned many Mercedes vehicles ov The dealership also continues to meet my expectations in their level of service. One of the many reasons I have owned many Mercedes vehicles over the years. More

Nice waiting area with Wi-Fi and other amenities. Scott was knowledgeable and very helpful Scott was knowledgeable and very helpful More

Excellent customer service from Scott Masterson. The wait at the dealer was short and with comfort. The wait at the dealer was short and with comfort. More