Mercedes-Benz of Sudbury - Service Center

I took my car in for a state inspection since this is where I bought my Mercedes-Benz. I went in at 9 am and didn't hear any update at 10 am so I asked about the status of the inspection. Apparently, the where I bought my Mercedes-Benz. I went in at 9 am and didn't hear any update at 10 am so I asked about the status of the inspection. Apparently, the inspection was done but my car is nowhere to be found. They claimed they took it for a car wash. I waited for another hour before my car was returned. And it was not washed. I should have taken my car to a regular shop for a routine inspection which normally takes 15 min, no more than 30 min. Folks at this store do not greet you and act unprofessionally. Except for the ladies at the front desk, they're always super friendly and helpful. More

Savannah Silva is the best in breed for client services. She has taken care of me like family for over 6 years! She is an absolute professional and gives great advice when making decisions about service She has taken care of me like family for over 6 years! She is an absolute professional and gives great advice when making decisions about service. Will only service my car with her! If they had 10 stars I’d give her a 10! More

Luis Aguasvivas is one of the best Service Advisor I have dealt with anywhere. He is very understanding and accommodating my needs for the service. My 2016 E400 Cabriolet has only 27800 miles driven, but lat dealt with anywhere. He is very understanding and accommodating my needs for the service. My 2016 E400 Cabriolet has only 27800 miles driven, but lately many things have gone wrong. Parking break replaced and oil leak from the timing cover repaired. This car (bought as a retirement gift to myself) is very leisurely driven and mostly parked in the sheltered garage. Mercedes reliability is not what it claims to be. Now, it needs spark plugs, battery and air filters replaced. I understand these are recommended services by the time and mileage, but still it costs thousands of dollars almost every year after warranty expires. Very annoying! Nonetheless, the Mercedes-Benz of Natick is the first class dealership. More

Brian in service and all the service staff were great. . Brian went over everything with me and I was happy with the outcome. . Brian went over everything with me and I was happy with the outcome. More

So organized and thorough And the staff is great Found issues with my car that no one else could issues with my car that no one else could More

They did a great job selling me the car, but my experience with the service department was very poor. My car took 1 week to get service A done, also I had manufacturer issue on the driver side wind experience with the service department was very poor. My car took 1 week to get service A done, also I had manufacturer issue on the driver side window, they said that the part isn't availyet by Mercedes. Moreover, I received the car with a very dirty interior, full of dust and smelly they didn't even bother themselves with a complementary wash. In addition to that my car tires pressure was incorrect from being parked for long time without moving and they delivered it with incorrect tires pressure, beside when I signed up for service I asked for a loaner car and they confirmed its availability but when I went for service, they said there is no loaner available and I had to wait for an hour to get a loaner car. Overall it was a very bad experience in the service department. More

Fast check-in, completed earlier than originally estimated, thorough answers to questions, and friendly staff! estimated, thorough answers to questions, and friendly staff! More

Best service treatment! Fast and courteous , car came clean , in a timely manner, got service loaner too Fast and courteous , car came clean , in a timely manner, got service loaner too More

Abdul did an excellent job scheduling me for a service appointment on extremely short notice in order to accommodate my travel plan. His approach was very professional and consumer friendly. The service d appointment on extremely short notice in order to accommodate my travel plan. His approach was very professional and consumer friendly. The service department performed the required service in a timely and excellent manner. More

Luis in service is great! I am EXTREMELY happy. I live very close to a different Mercedes dealer who had been "doing" work on my car for the last couple years yet it was never I am EXTREMELY happy. I live very close to a different Mercedes dealer who had been "doing" work on my car for the last couple years yet it was never fixed. I came to Natick just for an oil change because the other dealer never has time for those, and Luis and the techs took control of the situation and re did some of the work plus more! could not have asked for a better professional! More