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Mercedes-Benz of Sudbury

Sudbury, MA

Overview
Employees
Reviews
Vehicles
4.8
2,868 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Boston Post Road Rte. 20

Sudbury, MA

01776

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Showing 2,868 reviews

December 23, 2023

The best guys Jonny and Vito help me with everything to the process and learning my car More

by AGuzman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Argote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2023 -

Mercedes-Benz of Sudbury responded

Hey Guzman, thank you for the 5-star rating! We're delighted to hear that Jonny and Vito provided you with exceptional assistance throughout the process and helped you understand your car better. We hope to see you next time! Enjoy your new ride!- The Mercedes-Benz of Natick Team

December 23, 2023

Wow. What an amazing customer experience working with Jonny to learn about our new EQE. Incredibly knowledgeable, patient and helpful. More

by Brad
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Trebicka
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Dec 27, 2023 -

Mercedes-Benz of Sudbury responded

Hi Brad! We're delighted to know that Jonny provided you with an amazing experience at Mercedes-Benz of Natick. We hope you enjoy your new EQE!

December 21, 2023

Efficient and detail oriented and totally focused on making positive experiences for his new customers More

by KatharineL
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Gourgue
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Dec 21, 2023 -

Mercedes-Benz of Sudbury responded

Hey Katharine, thank you for the 5-star rating! We're delighted to know you had a positive experience at Mercedes-Benz of Natick. We look forward to serving you again!

December 20, 2023

Outstanding service from Jonny Pham—knowledgeable, patient, and personalized. Mercedes-Benz of Natick exceeded expectations. Highly recommend for a smooth car-buying experience. Jonny, Steve, and Yati More

by Forbes Lee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Boston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yatin Kamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

Mercedes-Benz of Sudbury responded

We're delighted to know that our team at Mercedes-Benz of Natick exceeded your expectations and provided you with a seamless car-buying experience. It's great to learn about the outstanding service from Jonny, Steve, and Yatin! We appreciate your recommendation - thank you for choosing us!

December 20, 2023

Sara prince was wonderful and very helpful. She made my experience exceptional. I love my car. More

by Brooksiac
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sara Prince
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Dec 20, 2023 -

Mercedes-Benz of Sudbury responded

Thank you for trusting Mercedes-Benz of Natick with your business! Sara & the team are thrilled to hear you're loving your new vehicle and hope to work with you again in the future!

December 20, 2023

Charles is outstanding! I purchased an E Class and an S Class from Charles this year. Truly the best experiences I've ever had with an automotive sales professional. Charles More

by MPC
Recommend Dealer
Yes
Employees Worked With
Charles Scrymgeour
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

Mercedes-Benz of Sudbury responded

We're delighted to know that Charles was able to provide you with the best experiences! His unique expertise and perspective certainly make him a valuable part of our Mercedes-Benz of Natick team. We appreciate your kind words, and we look forward to assisting you in future transactions. Safe travels in your E Class and S Class!

December 18, 2023

Franco was excellent , well informed, very helpful and a pleasure to work with. Additionally he took time out to answer questions I had after my purchase as well. More

by JULIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yatin Kamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Roblebo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

Mercedes-Benz of Sudbury responded

Hey Julie, thank you for the 5-star rating! We're delighted to know that Franco provided excellent service and was able to answer all your questions at Mercedes-Benz of Natick. We hope to see you next time! Enjoy your new ride!

December 18, 2023

Knowledgable, efficient, and capable of helping me set my Mercedes Me Connect App! Thanks Jonny More

by RileyG63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Mercedes-Benz of Sudbury responded

Hey Riley, thank you for the 5-star rating! We're delighted to hear about your positive experience with Jonny at Mercedes-Benz of Natick. We hope to see you next time! Enjoy your new ride!

December 17, 2023

They installed new app for the remote start, but it couldn’t work but I had to pay $314 , they couldn’t help More

by jackskng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly
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Dec 18, 2023 -

Mercedes-Benz of Sudbury responded

We're sorry to read about your experience with the remote start installation. It's important that our customers feel they're getting value for their money, and it sounds like we've missed the mark here. I'd appreciate a chance to discuss this further and see how we can make things right - please reach out at your earliest convenience. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com

Dec 18, 2023 -

jackskng responded

I had Mercedes on the phone helping me yesterday it is still don’t work, she will will write the ticket may take 24-48 hours, I called again just now he said it is not my turn yet , why it is so difficult I don’t understand why this is so difficult, I had the remote start for the last 5 years, I paid credit for $180 each year , re register, little frustrated, people think Mercedes is the best , I should add a question mark

December 16, 2023

Customer service was amazing. He helped me set up Mercedes me connect app. He helped me navigate the app easier more efficiently to integrate with the car. Thank you so much for More

by Blumkin88@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Mercedes-Benz of Sudbury responded

We're glad to know our team at Mercedes-Benz of Natick could assist you with the Mercedes Me Connect app! It's great that it has made your experience more efficient. Enjoy using your remote starter and don't hesitate to reach out if you need any further help!

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