Mercedes-Benz of Sudbury

Top notch customer service both in purchasing and in the service departments. I have purchased many cars but never at a dealership where the employees have such positive energy and class. I would highly service departments. I have purchased many cars but never at a dealership where the employees have such positive energy and class. I would highly recommend Natick MB to both family and friends. More

A friend recommended Mercedes Benz of Natick because of the close proximity to my house and because she worked with a Sales Consultant by the name of Matt whom she highly recommened. Matt greeted me with the close proximity to my house and because she worked with a Sales Consultant by the name of Matt whom she highly recommened. Matt greeted me with a smile, was very courteous, and quite knowledgable. He made me feel at ease and was a pleasure to deal with on every aspect of my visit. If you need a Mercedes, go see Matt, he was great... More

I recently purchased a car from Matt Lavoie from this dealer and it was a great process. We had been going back and forth for over a year. I thought he would have lost interest in trying to sell me a car dealer and it was a great process. We had been going back and forth for over a year. I thought he would have lost interest in trying to sell me a car but he never did. In fact he kept pursuing it and its one of the main reasons I bought from him and his dealer. I picked the car up and it was perfect and he explained everything about the car making me totally comfortable with my new Mercedes. Then about a week later I got a box of chocolates from Godiva with a thank card from Mercedes-Benz of Natick. Come to find out all of Matt's customers get the same gift. That is really something special. I will ALWAYS go back to him for everything I need car related. More

I decided to start shopping for a new car last month (which is usually about a 2 month proccess for me). At first I was just considering another BMW knowing I have been driving them for years, when a fr (which is usually about a 2 month proccess for me). At first I was just considering another BMW knowing I have been driving them for years, when a friend of mine said I had to try the new E-Class from Mercedes. I made a few phone calls and went online to shop around, the Natick location was the fastest and most pleasant to work with, so I decided to make a trip out there. I was welcomed right away with a smile and was not pressured or pushed into anything so it quickly became a very pleasurable experience. I ended making the purcahse that afternoon which is something I told myself would never happen. It was a beautiful car, a great deal, and most important stress free. Herb Chambers should be very happy to have a team that cares so much about their customers, as I am now a loyal Mercedes-Benz customer. More

I came into the dealership to search for a new vehicle for my wife and really wasn't sure what vehicle met our needs. Fred asked about our vehicle needs, how many miles a year we do and if we needed more for my wife and really wasn't sure what vehicle met our needs. Fred asked about our vehicle needs, how many miles a year we do and if we needed more or less room for passengers. After test driving two sedans, we decided that the C class was the right vehicle for us. Fred really made us feel comfortable, provided us with financial options and was very patient. We would highly recommend this dealership to folks looking for an easy, laid back approach without a lot of pressure. More

Very professional staff, courteous and knowledgable, respectful. Overall dealership is impressive, very clean and spacious. Am currently looking but highly likely will come here if I decide to purchase respectful. Overall dealership is impressive, very clean and spacious. Am currently looking but highly likely will come here if I decide to purchase, staff seem willing to work with me to get me the vehicle/options I want at a great price. More

I went to Mercedes Benz of Natick to service my vehicle last month. When I arrived, it was pouring rain. A sales representative saw that I was trying to come into the dealership. He quickly ran out with hi last month. When I arrived, it was pouring rain. A sales representative saw that I was trying to come into the dealership. He quickly ran out with his umbrella and escorted me inside the building. I thanked him and he gave me his business card, but I explained I was only there for service. I was already pleased with my experience and didn't expect to see the salesman again. I spoke to someone in service, who was also very friendly, and set me up with a loaner vehicle. The salesman saw me leaving and even though I was not interested in buying a car, he escorted me to the vehicle again with the umbrella. The salesman, the person in service, everyone I dealt with were terrific. Not only am I going to service my vehicle at Mercedes Benz of Natick, but when I am in the market for a vehicle I will be making my purchase there. Thank you, Will Whittlesey! More

I went to 3 dealerships including other Mercedes Benz locations closer to home only to return to Mercedes of Natick. JC Carbanos came in on his day off (happily) and helped us through the sale. In addi locations closer to home only to return to Mercedes of Natick. JC Carbanos came in on his day off (happily) and helped us through the sale. In addition ALL staff was excellent and went above and beyond any customer service I have ever received from a dealership and can only hope the service end (when needed) will be as excellent. If ever I need another car this is where I will return and have JC sell it to me. More

I shopped around looking for a certified pre-owned Mercedes. I went 3 other local dealers and found that the price and service was so much better at Natick. They explained everything to me and were up Mercedes. I went 3 other local dealers and found that the price and service was so much better at Natick. They explained everything to me and were upfront and knowledgeable about the vehicles. They did not pressure me in to one car and showed me all the models and let me choose which one I wanted(unlike other dealers I visited). I would recommend them to family and friends alike. I look forward to doing business with them in the future. I love my "new" certified Mercedes. More

I've owned four Mercedes Benzes since about 1990, usually older ones (present one being a 1991 300E 4-Matic), always serviced by MB of Natick and FMW before that(same place/people). They've always had top-q older ones (present one being a 1991 300E 4-Matic), always serviced by MB of Natick and FMW before that(same place/people). They've always had top-quality mechanics and service advisors with superior training, and good people/great and friendly service all around, from the drivers and desk staff up to senionr management. From personal experience going back 10+ years, I can certainly say this of Bob Swanson - a service advisor who's always taken great care of me AND given good advice on the phone when I've been on the road far from the dealer and had problems - in one case saving me thousands in a new transmission another dealer wanted to put in (not needed - fluid was overfull and smoking out, but that was it; car's still running fine three years later), and Blaine Pelletier, who's taken great care of the car as long as I've owned it. I'm not some well-heeled driver of a big new MB, and a local independent might be cheaper upfront here and there in the short run, but getting consistently great care and advice over the years has SAVED me money and kept the cars running in terrific shape. Sane and sensible folk doing a great job - what more can a guy ask? More