Mercedes-Benz of Sudbury

I had pads and rotors replaced on all four brakes on my 2000 Mercedes 4 months ago. My husband drove the car while I was away, heard the tell-tale thumping of the brakes, did not know the brakes had been 2000 Mercedes 4 months ago. My husband drove the car while I was away, heard the tell-tale thumping of the brakes, did not know the brakes had been repalced recently, and took it to a local mechanic who replaced all 4 pads and rotors again. I emailed a complaint on the website, expecting nothing more than a pat on the head and perhaps an "if you had only taken it back here...". I received a call from the service manager within 6 hours with an explanation for the failure and an offer of an $800 service credit. (His explanation, confirmed by the local mechanic, was that the car had not been driven for several days after the brakes were wet, resulting in the rusting of the rotors. Why Mercedes uses materials where this is even a possibility is a subject for another discussion.) When we take this car to FMW for service, we always count on a big bill (but what do you expect from a dealership?) and excellent service. The service reps are polite and efficient, a loaner car is always available, and the car is always ready when promised. They are very expensive, but they solved problems with the car that our local mechanic could not. We may not use them for a simple oil change, but will continue to go there for more specialized work. More

They had a very good price on an 2006 CLK 500 cabriolet- lots of extras and bells and whistles plus it was CPO. $26k - 33k miles - very good price. I sent an inquiry and was told by the internet 'mana lots of extras and bells and whistles plus it was CPO. $26k - 33k miles - very good price. I sent an inquiry and was told by the internet 'manager' that 'it was dealer policy' to give KBB trade in value. So, I arrived [after a 90 minute, 100 miles drive from my house] to look at and test drive the vehicle, with the printed out KBB value and the email promising my KBB. My wife loved the car - so I start negotiating. The CPO CLK was $3000 less than any other similarly priced and equipped vehicle and they told me that the internet price was the price. I'm ok with that - but then we began fighting over trade value. They told me that my vehicle was 'not covered' because it was more than 6 years old. A likely story. I pitched a fit. I then calmed down and spoke to the sales manager and told him that it what they did was an unfair trade practice and it will be interesting to see how many people received KBB pricing for their trades in the last 12 months. He shot back at me "how you are gonna prove that?" And I then handed them my business card with 'Esq." at the end of my name and told them that he'd be amazed at what you discover in unfair trade practice litigation. He gave me a look from hell and said he'd be right back. 10 minutes later, which was all I told him I'd stay, he comes back and tells me the dealership manager authorized him to pay KBB for my trade. I told him that I needed compensation for my drive up, after being jerked around for an hour. He said no, I said a current DVD for the nav system. He looked at me hard and said No. I then said, at cost. He said OK. and we had a deal. The fun continued the next day when they were to deliver the car to me in CT at the DMV. In CT you need an emissions check to register a 2006 and older vehicle. I gave them an address - the vehicle had a nav system. The salesman got lost, and did not know how to use the nav system and did not use it. Can you believe that? What should have taken an hour took three because he kept getting lost. Compare this review to my review of Inskip in Warwick, RI - night and freaking day. More

To reiterate what others have said, these guys are terrible. Four calls to the service scheduler went unanswered and unreturned. When I finally got a service appointment, they called when I was on my terrible. Four calls to the service scheduler went unanswered and unreturned. When I finally got a service appointment, they called when I was on my way in to the dealership to cancel my appointment because they had overbooked for the day. Unbelievable! Time after time this organization proves that it is one of the worst Mercedes dealers in America. More

These guys are awful. I went to them for about two years. Every time I went there they found more extra stuff to fix. They must be completely incompetent as well as they told me I needed two new tir years. Every time I went there they found more extra stuff to fix. They must be completely incompetent as well as they told me I needed two new tires one month (3k miles) after I put on four brand new BFGoodrich KDW2's. When I would pick up my car the seat was pitched all the way back and the stereo was cranked all the way up on Jammin' 94.5. Obviously someone was having fun cruising in my car. They use to proved MB loaners but then they kicked out Enterprise and bought their own fleet "because it was cheaper". They gave me a beat up Hyundai with 25k miles on it that smelled like it was driven by the Marlboro man for the past two years. When I have to pay $1500 for scheduled service every 3 or 4 months the least they could do was cram me into a tiny C230. The final breaking point for me was when I dropped off my car and told them I noticed a slight lag in acceleration. I told them it's been like this for a few weeks. It wasn't getting worse, but it was consistent. They called me up and gave me a bunch of B.S. about what they "thought" the problem was and it was going to cost $2500 to fix. I told them to just do the regular oil change and scheduled service and don't worry about the lag. When I picked up my car I almost got T-boned pulling out of their lot. I hit the gas, the RPM's spiked and the car barely moved. I argued over and over with the service manager(s) and they told me it was like that when I dropped it off. As far as I'm concerned they are criminals. Go to Mercedes of Westwood (a Clair company). Their a million times better then these crooks. More

My wife brought her E320 in for an oil change. She'd had a bad experience with them before but this is an oil change- not much can wrong with that right? Well not if you're dealing with FMW. They filled her a bad experience with them before but this is an oil change- not much can wrong with that right? Well not if you're dealing with FMW. They filled her VERY expensive car with over 10quarts of oil. How did we find this out? She started it up and went to drive home. Got on the highway and the "oil over mark" warning came up. She called FMW from her cell and was told "it's tough to read the oil level on those cars", it wasn't a problem but she could bring it back, leave it for a day, and they would try and get to it but it was OK drive drive in the meantime. We live some forty miles from them. She called me afterward, I had her pull over to the first available rest area and I went and drained the oil to the correct level. For a dealship to not take the care to verify the oil level is unacceptable to me but I understand problems can happen. To compound a mistake with absolutely false advice that could cause her engine to be damaged is criminal. We will never, ever do business with them again. More