Mercedes-Benz of Sudbury

At the time of my first call, I wasn’t even in the market for a car. I was passively looking and shopping around lots of brands and dealerships and none so far had impressed me…Until I called Mercedes of Na for a car. I was passively looking and shopping around lots of brands and dealerships and none so far had impressed me…Until I called Mercedes of Natick. I was looking at their website and liked the offerings they had in their extensive online inventory. After some searching, I immediately found a few cars that I wanted to know more about. I spoke with Katrina A. in the Business Development Center and she was amazing. Every question I had, even the silly ones were qualified and answered. She took the time to go over every option and feature in all the cars I was interested in. I Love the Smart Pricing feature offered at the dealership. Knowing you are getting the lowest price up front definitely makes the whole car buying process less painful. After some time, Katrina helped me narrowed it down to a vehicle that had everything I wanted and in the price range that fit my budget. I am pleased to say I purchased my first Mercedes this past December, a certified pre-owned ML 350 and I couldn’t be happier! I admit, after speaking with Katrina, I was sold over the phone and agreed to deal right then and there will absolutely no reservations. It was that easy! We set up an appointment and I came in to view my new purchase. Joe R. was very helpful in covering all the extended features of the vehicle and allowed me ample time to familiarize myself with them all before I finalized all the necessary paperwork. I can honestly say this is the first and only time I have ever purchased a car, new or used where it was an enjoyable experience from conception to fruition. Thank you Mercedes of Natick. You have certainly earned a customer for life! More

Thank you Joe for another great car and thank you for spending the time to explain all the features. I had a great car buying experience. - Levon. spending the time to explain all the features. I had a great car buying experience. - Levon. More

Joe Rodriguez is the reason I bought from Mercedes Benz in Natick. I had looked elsewhere and the service I received from Joe, is the reason I bought a 2014 E350 for my wife. We were so pleased that I just in Natick. I had looked elsewhere and the service I received from Joe, is the reason I bought a 2014 E350 for my wife. We were so pleased that I just recently contacted him to purchase a GL450. Joe had kept following up and making sure all is well. Looking at his reviews from this site and others, you see a pattern; loves his customers and what he does for a living. More

Right from the first day I met Joe at the dealership I knew he was the kind if guy I wanted to give my new car business to....throughout the entire process, Joe was extremely helpful and professional and knew he was the kind if guy I wanted to give my new car business to....throughout the entire process, Joe was extremely helpful and professional and I would highly recommend him to anyone looking to buy a Merceses More

Excellent service from the beginning. John Pirotte, Sales Manager, was extremely helpful and worked with me directly from the beginning. He put me in touch with Joe Rodriguez, Sales Consultant, who is Sales Manager, was extremely helpful and worked with me directly from the beginning. He put me in touch with Joe Rodriguez, Sales Consultant, who is knowledgeable, very hard working, and patient. Joe worked with me as we tested various models, and as I reviewed various colors, looking at them in different lighting. He found the car I needed with the features and color scheme that is most excellent. He is s top notch professional. Dan Bolton, Service Manager, took the time to go to answer personally all service related questions that I had. Last, but not least, Zine, Finance Manager, worked a very complex transaction extremely efficiently. This is one happy customer. More

Ned and Rich A+. Convenient and accommodating even drove the car to me since I was extremely busy in a snow storm. The dealership itself looks and feels professional and the service follows suit. the car to me since I was extremely busy in a snow storm. The dealership itself looks and feels professional and the service follows suit. More

I bought a CLA 250 from this dealership around Christmas time. I worked with John Stefanini and he was knowledgeable about the cars and was very patience with my questions and requests. When it came to sign time. I worked with John Stefanini and he was knowledgeable about the cars and was very patience with my questions and requests. When it came to signing the paperwork. there was some confusion with the finance and sales department, e.g. they didn't deduct the initial $500 deposit on my final bill, didn't provide and install the all-season mats I requested when I picked up my car, and oddly the odometer had extra miles. I expressed my concerns and the dealership and management responded with swift actions, returning the $500 credit and offering to cover the maintenance package. I think that shows that they care and they're confident with their goods. I became a fan again. More

Joe was fantastic and very pleasant to do business with. Extremely impressed with his knowledge and customer service skills. I would certainly do business with him again. Extremely impressed with his knowledge and customer service skills. I would certainly do business with him again. More

Joe provided for my husband and I an exceptional all around service. He was very professional, friendly, and easy to deal with. He made the atmosphere very comfortable with no pressure to purchase a veh around service. He was very professional, friendly, and easy to deal with. He made the atmosphere very comfortable with no pressure to purchase a vehicle. I will definitely recommended this dealership to others. Elana More

Joe's knowledge of their cars was fair higher than any other dealer that I had visited. Also, he went above and beyond and truly cares about his customers happiness! thanks you! any other dealer that I had visited. Also, he went above and beyond and truly cares about his customers happiness! thanks you! More