Mercedes-Benz of Sudbury

I've owned four Mercedes Benzes since about 1990, usually older ones (present one being a 1991 300E 4-Matic), always serviced by MB of Natick and FMW before that(same place/people). They've always had top-q older ones (present one being a 1991 300E 4-Matic), always serviced by MB of Natick and FMW before that(same place/people). They've always had top-quality mechanics and service advisors with superior training, and good people/great and friendly service all around, from the drivers and desk staff up to senionr management. From personal experience going back 10+ years, I can certainly say this of Bob Swanson - a service advisor who's always taken great care of me AND given good advice on the phone when I've been on the road far from the dealer and had problems - in one case saving me thousands in a new transmission another dealer wanted to put in (not needed - fluid was overfull and smoking out, but that was it; car's still running fine three years later), and Blaine Pelletier, who's taken great care of the car as long as I've owned it. I'm not some well-heeled driver of a big new MB, and a local independent might be cheaper upfront here and there in the short run, but getting consistently great care and advice over the years has SAVED me money and kept the cars running in terrific shape. Sane and sensible folk doing a great job - what more can a guy ask? More

I have 3 Mercedes Benz vehicles, and every time I have needed to service one of them this dealership has been nothing short of outstanding. Highly recommended! Brian Kelly, in particular, has been inval needed to service one of them this dealership has been nothing short of outstanding. Highly recommended! Brian Kelly, in particular, has been invaluable to me as he has always accomodated our needs in regards to the vehicles. More

The Service Associates at Mercedes Benz of Natick -- especially Dustin O'Brien -- go above and beyond for their customers. We have purchased 3 cars from this dealership, primarily because we are so ple especially Dustin O'Brien -- go above and beyond for their customers. We have purchased 3 cars from this dealership, primarily because we are so pleased with their Service Department. When friends have been looking to purchase cars, I have them talk with the Service Department at Mercedes Benz of Natick first, and they end up purchasing their car from this dealer. My work is always done on time and the estimates are accurate. Any issues with my car is fully explained to me. I will only purchase future cars from this dealership. More

I have owned two Mercedes. The first one I bought at a different dealer, but came to Foreign Motors West for service on recommendation of a friend. The second Benz I bought at Foreign Motors West due to t different dealer, but came to Foreign Motors West for service on recommendation of a friend. The second Benz I bought at Foreign Motors West due to the Service Dept. The Service Dept is excellent and the staff knows its product inside and out. In fact, I have recommended my friends purchase and service their cars at this dealership. Mercedes Benz of Natick knows what customer service is all about. More

I have been a fan of Foreign Motors West, now Merecedes Benz of Natick, for years. In particular, the service department. They take the time to go over what and why something needs to be done before they Benz of Natick, for years. In particular, the service department. They take the time to go over what and why something needs to be done before they do it. The staff is friendly and my car is ready when promised. More

This facility as well as its staff has always been a pleasure to deal with. Being not only a customer of the Herb Chambers, but a also a vendor for them, I can attest to their competencies in providing pleasure to deal with. Being not only a customer of the Herb Chambers, but a also a vendor for them, I can attest to their competencies in providing the highest level of products and services for whom ever they deal with. I would recommend this dealership to anyone interested in buying or servicing a Mercedes Benz. (Bel-Metric) More

I came to Mercedes Benz of Natick to service my ML. It was very easy to make an appointment and they were very accommodating to my needs. All of the service personell were friendly and went out of their was very easy to make an appointment and they were very accommodating to my needs. All of the service personell were friendly and went out of their way to make my experience enjoyable. My car was serviced perfectly and they even fixed a light that I had forgotten to tell them about. At other dealerships I have dreaded when the time came for service, but not here! I know that they will take care of me and my car! More

Typically approaching a car dealership for repairs can be an expensive venture. I work hard for my money and always like to get quality and the best service for it. I have an older Mercedes and I want to b an expensive venture. I work hard for my money and always like to get quality and the best service for it. I have an older Mercedes and I want to be sure I use genuine Mercedes Benz products. I needed to get my car back on the road quickly so I was nervous about the cost. I was ultimately very pleased with the price and having the parts available in inventory ensured a speedy repair job. I am sure that managing an inventory that covers the width and breadth of the Mercedes Benz product line is difficult at best. The fact that my parts were available and I was able to get in and out has made me a dedicated Mercedes Benz of Natick customer. Extra kudos to the Service and Parts Managers. UPDATE AUGUST 6 I had all these nice things to say about my experiece at MB of Natick and I forgot to rate them on their performance... ACES across the board! More

I took my 2008 MB C300 in for scheduled service and a blown tire/rim. While traveling for businss, I bent a rim on a pothole. A New Jersey dealership wanted to charge me $650 for a new rim plus high spe blown tire/rim. While traveling for businss, I bent a rim on a pothole. A New Jersey dealership wanted to charge me $650 for a new rim plus high speed balance. Ken Black the Service Manager, looked at the rim and called a specialist who reshaped and fixed the rim for 1/4 of the cost. All scheduled service was done in a quick and concise manner and I have had nothing but great service throughout. I recommend this dealership. More

Great experience. Treated with respect, understanding, and valued my time. I would highly recommend this dealership to anyone who wants a great car buying experience.. I got to see the whole dealership a and valued my time. I would highly recommend this dealership to anyone who wants a great car buying experience.. I got to see the whole dealership and it's First class all the way.. Go and see for yourself... More