Mercedes-Benz of Sudbury

Where else could you go to get an oil change that takes more than 2 hours? Reps don't care about u. They just want to sell u unnessesary services. What a complete waste of time and money. For Mercedes the more than 2 hours? Reps don't care about u. They just want to sell u unnessesary services. What a complete waste of time and money. For Mercedes the building itself seemed more fit for a Chevy's dealership. Crappy waiting areas and interior. No one EVER greeted me first. Always had to chase someone to ask anythig at all. The place is NOT busy at all. Lots of jokes and chattings going around between employees. Frankly have been to toyota dealerships and had a more pleasent experience. ThoU all dealerships overcharge their services anyway. If u r gonna ask me to pay $350 for an oil change and some light checking on the vehicle that any local shop can do, at least give me a nice place to wait and some smiles wouldn't hurt either. More

Heather went above and beyond what was needed to help me. My car burned to the ground and I was very distressed and needed a new car quickly. She worked out an excellent price and instant delivery...and I My car burned to the ground and I was very distressed and needed a new car quickly. She worked out an excellent price and instant delivery...and I am a very demanding customer. She and the Sales Manager and service went out of their way to help me in a very stressful situation. More

From the moment I arrived, to the time I took possession From the moment I arrived, to the time I took possession of the car, I was treated with genuine respect and excellent customer care. The sales t From the moment I arrived, to the time I took possession of the car, I was treated with genuine respect and excellent customer care. The sales team made the entire experience easy, stressless and one that I will not hesitate to promote to friends and family. There was no pressure, no back-and-forth-behind-the-curtain price dealing and no bull. I have purchased many cars over the years and this was by far my best experience. The team faced a couple of challenges before I took delivery – one my fault and the other an error on a minor repair. A fair solution was reached for my error and the sales team could not apologize enough for the repair error. They went above and beyond any expectations I had to ensure that I was compensated for my inconvenience. I absolutely love the car I purchased and I love the sales team at Mercedes-Benz of Natick (but not quite as much as I love the car) :-) I would be remiss if I did not also mention the exceptional service team at Mercedes-Benz of Natick and the excellent customer service that they too provide. I have been a loyal customer for more than eight years and I have always been treated to excellent customer service and excellent advice on maintenance of my cars. Kudos to everyone at Mercedes-Benz of Natick for the excellent services that they provide. More

This was the best experience I've ever had purchasing a car. Mike made the process easy and treated me exactly how he would want to be treated. I can't say enough good things about MB-Natick from the sal car. Mike made the process easy and treated me exactly how he would want to be treated. I can't say enough good things about MB-Natick from the sales staff to the financing guys. I was given several chances to test drive the vehicle with no pressure, financing was seamless, i had many options for my warranty, and plan to go back to Mike in a few years when I'm ready to buy my next car. Herb Chambers, and especially Mercedez benz of natick, continue to perform at a level above the competition. Great work guys! More

Brought my car to dealership with a ride complaint. After going to a local service center and spending several hours they could not solve the problem. I should have gone to the dealer first because they know going to a local service center and spending several hours they could not solve the problem. I should have gone to the dealer first because they know my car inside out. I was greeted by Ken Black the Service Manager. I did not have an appointment but Ken said rest assured we will take care of you. The technition Brian Kelly came to me and asked about my problem. He test drove my car and came back with a large smile on his and said he a good idea of what was wrong. He put the car on the lift and noted that 1 tire had a belt seperation. They other place had balanced my tires and never saw what he saw in less than 15 minutes. I cant express how happy I was with every person at that dealership. I will soon be replacing my car and it will be coming from Mercedes Benz of Natick. More

I've been a cutomer of merecedes of natick for 10 years now and always have got superb service there. They have a excellent service staff , always freindly and helpful. I always bring my cl55 there for ser now and always have got superb service there. They have a excellent service staff , always freindly and helpful. I always bring my cl55 there for service. Mercedes Benz of natick is always fair and honest. More

I have been a Mercedes owner for over 16 years and I have to say that this experience has been by far the BEST experience I have ever had. From the beginning of the process, when I 1st began the search for to say that this experience has been by far the BEST experience I have ever had. From the beginning of the process, when I 1st began the search for a new car, Mercedes Benz of Natick has been incredible. I was contacted from an on-line inquiry,and it went from there. I had several very pleasant conversations with Edward Naczi and we were able to agree on a price very quickly and easily. Best of all, he wasn't pushy and allowed me the time to think it over and "shop around" a little. When I did come in he along with Fred Schultz made me feel very comfortable while I waited for the paperwork to be processed, etc. At no time did I feel any bit of stress, which as you know making a "big" purchase can be stressful at times. After meeting with finance and signing the paperwork, Mr. Schultz took me through a very extensive tutorial on the operation of the car. He assured me that if I have any questions at all to please feel free to call him anytime. I couldn't believe how smoothly and easily everything went. In fact I told both of them, that I will definitely suggest this dealership to any and all of my friends and family that are in the market for a new car. They have since both followed up with me several times by email and voicemail just to check in, to see if I have any questions, and to see how I am enjoying my new car. Something that the "other" dealerships didn't seem to do in the past. I realize I wasn't their "biggest" sale of the day, and certainly didn't purchase the most expensive car on the lot, but they made my feel like I was just as important, regardless of what car I purchased. If this is any indication of how wonderful and pleasant they always are, then they definietly have a new and lifelong customer! More

Edward and Matt were very helpful in the purchasing process. They were responsive to my questions by both phone and email and were very well informed. Once my car arrived Matt did an excellent job of process. They were responsive to my questions by both phone and email and were very well informed. Once my car arrived Matt did an excellent job of reviewing all the features of my new vehicle. I would recommend this dealership. More

From the initial moment I entered this dealership I was From the initial moment I entered this dealership I was warmly welcomed.However, Carl Bernardo exceeded all expectations as a car salesman. Carl was From the initial moment I entered this dealership I was warmly welcomed.However, Carl Bernardo exceeded all expectations as a car salesman. Carl was the most fabulous, gracious, polished , pleasant gentlemen I have encountered in the automobile business. He was/is a delightful, highly informative, dedicated Mercedes Benz salesman. When informing me of my impending purchase and after the purchase was finalized Carl was tremendous and most solicitous. He went far and beyond his duty as a top salesman. As I was a first time Mercedes buyer Carl handled all my questions and concerns with ease and very professional expertise. It remains a pleasure to talk with this fine man. Should I ever have a problem I know it will be addressed. Virginia L.Coghlan More

3 months ago I was at the beginning of my buying process. I wasn’t sure where to begin. I went to a couple of different websites to get information on different manufactures. I decide to go with a Mercedes-B I wasn’t sure where to begin. I went to a couple of different websites to get information on different manufactures. I decide to go with a Mercedes-Benz so I went to Edmunds.com to ask 6 dealerships for a price quote on a new C300 sport. Within 5 minutes of my inquiry I received both a phone call and a email from Brad Rafter. Brad was very helpful and gave me all the information I needed. A couple of days later I called for Brad, however it was his day off. I talked to his manager Ed Naczi and explained I wanted a new C300 but was not sure what color I wanted. We both agreed that I should come in, look at a few colors and so we arranged a meeting. When I came in Ed and Brad both greeted me and introduced me to John Angelo. To my surprise John was already informed of my situation and had 6 vehicles pulled up for me side by side so I can best look at the colors. I looked at the vehicles and told John that I needed to think about my decision. There was no pressure at all and I left. I recently bought my C300 from Mercedes-Benz of Natick and I am still impressed with the professionalism and friendliness from everyone I worked with. More