Mercedes-Benz of Sudbury

We had a wonderful experience working with Pat. He was friendly and went out of his way to work with us. We would certainly recommend the dealership as well as recommend Patrick. We also worked with Jamie friendly and went out of his way to work with us. We would certainly recommend the dealership as well as recommend Patrick. We also worked with Jamie in the finance dept who was great and very informative. It was a pleasure working with them both. More

My wife and I consider Fred Wentzell to be the reason our sales experience was so positive. We have done business with Fred before he was employed by this dealership and are quite certain that unless he dec sales experience was so positive. We have done business with Fred before he was employed by this dealership and are quite certain that unless he decides to sell Fiats, we'll purchase whatever he is selling from wherever he is selling it More

I have had quite a few cars bought there-- a 1989 BMW 325 IX, a 2001 BMW X-5, a 2006 Mercedes C-350 4-matic, and a 2009 Mercedes C-300 4-matic. My husband also has bought several cars there. I have always fo IX, a 2001 BMW X-5, a 2006 Mercedes C-350 4-matic, and a 2009 Mercedes C-300 4-matic. My husband also has bought several cars there. I have always found that the people there are friendly, honest, and pleasant to deal with. It is convenient to get cars serviced there for scheduling appointments and getting nice cars for loaners. I would always consider them as first choice. More

I have been doing business there since 1968 (in Boston), since I first privately imported a Mercedes from Germany. I have subsequently bought many BMW's and Mercedes from Foreign Motors. They provide excell since I first privately imported a Mercedes from Germany. I have subsequently bought many BMW's and Mercedes from Foreign Motors. They provide excellent customer service and support. Good salespeople and service advisers. Technicians have been helpful with advice on maintaining a couple of antique Mercedes that I own. More

I have recently purchased a new C class Mercedes. This is my second Mercedes and when I was in the market for a new car, I immediately thought of Fred Wentzell. He helped me with my first purchase and I is my second Mercedes and when I was in the market for a new car, I immediately thought of Fred Wentzell. He helped me with my first purchase and I knew there was no one else I would want to deal with. I called Fred and from the moment we met until I took delivery of my new car, (and beyond) he was readily accessible and so very helpful and patient. He is a wonderful and knowledgeable sales person who genuinely cares about his customers. He made the entire experience very pleasant and stress free. I just love my car!! More

This is the third Mercedes I've bought from this dealership.... Fred has done an outstanding job of finding me exactly the car I wanted at a good price... I had 300 C Class that was used as a loaner dealership.... Fred has done an outstanding job of finding me exactly the car I wanted at a good price... I had 300 C Class that was used as a loaner car before I bought it... It had some issues with the electrical system that were very hard to diagnose, but eventually the problem was completely resolved to my satisfaction.... The nature of the problem was intermittent, and related to whether it was moist in the atmosphere, high relative humidity, usually caused by rain. Fred showed me a new E class coupe.... It's a really great car !!!! Just love it. At all times, the dealership has treated me very well.... The cars are great, and the people are first class... I'd recommend this dealership to everyone. More

I want to thank Heather Turmenne for the excellent care,attention and customer service which she provided to me when I was looking for a mercedes benz. She was exceptional in her attentiveness to my m care,attention and customer service which she provided to me when I was looking for a mercedes benz. She was exceptional in her attentiveness to my many,many calls and was able to answer every one of my questions.She was quite cool under pressure which I am sure I created for her with all of my inquiries !She is terrific and went above and beyond! More

Where else could you go to get an oil change that takes more than 2 hours? Reps don't care about u. They just want to sell u unnessesary services. What a complete waste of time and money. For Mercedes the more than 2 hours? Reps don't care about u. They just want to sell u unnessesary services. What a complete waste of time and money. For Mercedes the building itself seemed more fit for a Chevy's dealership. Crappy waiting areas and interior. No one EVER greeted me first. Always had to chase someone to ask anythig at all. The place is NOT busy at all. Lots of jokes and chattings going around between employees. Frankly have been to toyota dealerships and had a more pleasent experience. ThoU all dealerships overcharge their services anyway. If u r gonna ask me to pay $350 for an oil change and some light checking on the vehicle that any local shop can do, at least give me a nice place to wait and some smiles wouldn't hurt either. More

Heather went above and beyond what was needed to help me. My car burned to the ground and I was very distressed and needed a new car quickly. She worked out an excellent price and instant delivery...and I My car burned to the ground and I was very distressed and needed a new car quickly. She worked out an excellent price and instant delivery...and I am a very demanding customer. She and the Sales Manager and service went out of their way to help me in a very stressful situation. More

From the moment I arrived, to the time I took possession From the moment I arrived, to the time I took possession of the car, I was treated with genuine respect and excellent customer care. The sales t From the moment I arrived, to the time I took possession of the car, I was treated with genuine respect and excellent customer care. The sales team made the entire experience easy, stressless and one that I will not hesitate to promote to friends and family. There was no pressure, no back-and-forth-behind-the-curtain price dealing and no bull. I have purchased many cars over the years and this was by far my best experience. The team faced a couple of challenges before I took delivery – one my fault and the other an error on a minor repair. A fair solution was reached for my error and the sales team could not apologize enough for the repair error. They went above and beyond any expectations I had to ensure that I was compensated for my inconvenience. I absolutely love the car I purchased and I love the sales team at Mercedes-Benz of Natick (but not quite as much as I love the car) :-) I would be remiss if I did not also mention the exceptional service team at Mercedes-Benz of Natick and the excellent customer service that they too provide. I have been a loyal customer for more than eight years and I have always been treated to excellent customer service and excellent advice on maintenance of my cars. Kudos to everyone at Mercedes-Benz of Natick for the excellent services that they provide. More