Mercedes-Benz of Sudbury

excellent experience and very smooth, quick transaction with no need for any back and forth. Sales person, Patrick , and sales manager Adain, were very professional and thorough. They went above and beyo with no need for any back and forth. Sales person, Patrick , and sales manager Adain, were very professional and thorough. They went above and beyond reasonable duty to help me register the vehicle in another state. More

I had a tremendous experience working with Spencer Odems. He took the time to understand my needs and called me quickly when the right car came in to his inventory. Additionally, he took care of all the det He took the time to understand my needs and called me quickly when the right car came in to his inventory. Additionally, he took care of all the details and made the buying experience memorable. On the day of pickup he took extra care to show my daughter all of the unique features of the car and helped program her cell phone so she could operate it "hands-free." When there was a minor brake issue that appeared after our purchase, Spencer drove to my home, picked up the car, arranged for a loaner, and had the car ready for pick-up on the day he said it would be ready ! Phenomenal service that blew me away. I've purchased several MB's in the past and this was by far my best purchasing experience. The staff and service personnel are fantastic and a special thank you to Spencer for his professionalism, attention to detail, and wonderful attitude. More

i have been a customer for 30 years and bought 20 new cars here. fred wentzell is more knowledgeable about the cars than any sales professional i have ever met. his deliveries usually take 2 1/2 or 3 ho cars here. fred wentzell is more knowledgeable about the cars than any sales professional i have ever met. his deliveries usually take 2 1/2 or 3 hours because he insists on being thorough, and he suggests coming back for more "orientation". he is unfailingly cheerful and always available to help me regardless if my question has nothing to do with buying a new car. i just had service for one of my cars and my wife's car. the work was done right the first time, and the cars returned in perfect order. in addition, the management has always advocated for me in terms of finding and securing a car of my choice within a reasonable time period. i would recommend to anyone. More

I have never owned a Mercedes-Benz before and was so unaware of the models when I walked in. I must say I went to about 4 different Mercedes-Benz dealerships. I went to Natick store last where I met Mat unaware of the models when I walked in. I must say I went to about 4 different Mercedes-Benz dealerships. I went to Natick store last where I met Matthew Lavoie and Michael Rowe. They made the experience seem more as a fun family get togther than a boring car buying experience. Matt knew more about thr cars than anyone O met at any of the other 3 stores I went to and Mike was the "closer". Matt made sure I loved the car and then he brought in the big guns and Mike made sure I left with the car. I love thata group of people and will and already have told ALL my friends about them. Thank you Matt and Mike!! More

Extremely fair and honest transaction. Excellent product knowledge, listened to what we wanted and delivered. Absolutely no pressure sale! Showed us all of the different options we had for cars that met o knowledge, listened to what we wanted and delivered. Absolutely no pressure sale! Showed us all of the different options we had for cars that met our criteria; gave us ample time to think and discuss transaction amongst ourselves before making decision. Highly recommend dealership and salesperson! More

I have never been to your dealership and was very impressed how Fred Schultz met my needs. He also was very fair with my trade in. I purchased my first Mercedes it is a C300 and I very pleased with t impressed how Fred Schultz met my needs. He also was very fair with my trade in. I purchased my first Mercedes it is a C300 and I very pleased with the sales process right through to delivery. I would highly recomend this dealership. See Fred Schultz he is very very knowlegable about the Mercedes Benz line. He was fantastic. More

I recently purchased a new car and Fred Wentzel was the Sales Representative. He proved to be very experienced and knowledgable about the car. He never tried to "sell" me anything and was a great to work Sales Representative. He proved to be very experienced and knowledgable about the car. He never tried to "sell" me anything and was a great to work with. Overall, he met my expectations and I'd recommend him to others. More

Had a great experience with my salesperson Steve Kern. He knew before I did which car best fit my needs and wants and was vey patient. They were most accomodating with my trade in and the purchase of my He knew before I did which car best fit my needs and wants and was vey patient. They were most accomodating with my trade in and the purchase of my new vehicle. Would highly recommend Steve and the dealship. More

From the moment I walked onto the vehicle display I felt extremely welcomed at this dealership. Ms. Turmenne met me with a warm greeting and handshake while wecoming me to Mercedes Benz of Natick. Heather, extremely welcomed at this dealership. Ms. Turmenne met me with a warm greeting and handshake while wecoming me to Mercedes Benz of Natick. Heather, speaking very proudly, let me know this is a Herb Chambers dealership. I was most impressed by Ms. Turmenne's product knowledge of the various models in inventory. When I decide to buy I will return to this dealership. More

Pat Flaherty was a pleasure to work with--no pressure, yet thorough and provided me and my husband with detailed and honest answers to all of our questions. We returned to the Natick dealership multiple t yet thorough and provided me and my husband with detailed and honest answers to all of our questions. We returned to the Natick dealership multiple times, having spent time at competitors' locations comparing prices, financing, etc. and Pat was always a professional, patiently providng us with assistance on our decision to purchase a new Mercedes. More