Mercedes-Benz of Sudbury

I found the sales team at Herb Chambers Mercedes to be exceptionally knowledgeable courteous and efficient. I was given a thorough explanation of the new features of the E class utilizing an amazing large exceptionally knowledgeable courteous and efficient. I was given a thorough explanation of the new features of the E class utilizing an amazing large screen LED display. This visual made it much easier for me to understand the features and benefits of the availalble technologies. While negotiating price is never anyone's favorite pass time, this was a stright forward conversation that quickly resulted in an agreement. Surprisingly, my car was ready to be delivered to me much more quickly than I anticipated. When I came to pick up the car, my sales representative JC Cabanos, carefully and comprehensivelly reviewed all aspects of the incredible audio/phone/navigation sysytem as well as the other features of the car. He even went so far as to set up my new Blackberry to be Blue Tooth enabled and did a little troubleshooting as I encoungtered a little technical difficulty. All in all, I had and continue to have a great service experience with the team at Herb Chambers Mercedes. I would recommend them to anyone looking for a quality experience equal to that of their new Mercedes Benz. More

A great experience for buying a new car. This is the 3rd car that I've purchased at this dealership, all from Fred Schultz. Having been in sales for many years, I know a good sales person, and get irritated car that I've purchased at this dealership, all from Fred Schultz. Having been in sales for many years, I know a good sales person, and get irritated pretty quickly at weak ones. Fred is excellent. He knows the product, finds solutions to needs and has great follow-up. As long as Fred is around and Mercedes makes a decent car, I'll keep buying from Fred. The dealership building is bit tired, but I understand that needed renovations are around the corner. I've purchased a Porsche from the Chambers dealership on Comm Ave, so I know that it will be done right. More

Compared to other dealerships and other experiences with sales associates, this is by far the best in the following sense: There was no pressure to buy the vehicle, nor were there any silly games that oth sales associates, this is by far the best in the following sense: There was no pressure to buy the vehicle, nor were there any silly games that other car salesmen resort to in order to make the sale. Instead, the sales associate in a friendly manner provided all the relevant information. In this manner, the sales associate wins the prospective customer over. Very effective marketing strategy! Another positive attribute of the entire procedure is that the sales associate was just as friendly after the deal was made. In other auto dealerships, the moment a customer signs all the paperwork, the sales associate immediately treats the customer with a certain coldness and they are very distant. Not the case at MB of Natick. The day after I had signed all the paperwork, I had to pick up the car. The sales associate was as friendly as the preceding day. Another effective marketing strategy. More

excellent experience and very smooth, quick transaction with no need for any back and forth. Sales person, Patrick , and sales manager Adain, were very professional and thorough. They went above and beyo with no need for any back and forth. Sales person, Patrick , and sales manager Adain, were very professional and thorough. They went above and beyond reasonable duty to help me register the vehicle in another state. More

I had a tremendous experience working with Spencer Odems. He took the time to understand my needs and called me quickly when the right car came in to his inventory. Additionally, he took care of all the det He took the time to understand my needs and called me quickly when the right car came in to his inventory. Additionally, he took care of all the details and made the buying experience memorable. On the day of pickup he took extra care to show my daughter all of the unique features of the car and helped program her cell phone so she could operate it "hands-free." When there was a minor brake issue that appeared after our purchase, Spencer drove to my home, picked up the car, arranged for a loaner, and had the car ready for pick-up on the day he said it would be ready ! Phenomenal service that blew me away. I've purchased several MB's in the past and this was by far my best purchasing experience. The staff and service personnel are fantastic and a special thank you to Spencer for his professionalism, attention to detail, and wonderful attitude. More

i have been a customer for 30 years and bought 20 new cars here. fred wentzell is more knowledgeable about the cars than any sales professional i have ever met. his deliveries usually take 2 1/2 or 3 ho cars here. fred wentzell is more knowledgeable about the cars than any sales professional i have ever met. his deliveries usually take 2 1/2 or 3 hours because he insists on being thorough, and he suggests coming back for more "orientation". he is unfailingly cheerful and always available to help me regardless if my question has nothing to do with buying a new car. i just had service for one of my cars and my wife's car. the work was done right the first time, and the cars returned in perfect order. in addition, the management has always advocated for me in terms of finding and securing a car of my choice within a reasonable time period. i would recommend to anyone. More

I have never owned a Mercedes-Benz before and was so unaware of the models when I walked in. I must say I went to about 4 different Mercedes-Benz dealerships. I went to Natick store last where I met Mat unaware of the models when I walked in. I must say I went to about 4 different Mercedes-Benz dealerships. I went to Natick store last where I met Matthew Lavoie and Michael Rowe. They made the experience seem more as a fun family get togther than a boring car buying experience. Matt knew more about thr cars than anyone O met at any of the other 3 stores I went to and Mike was the "closer". Matt made sure I loved the car and then he brought in the big guns and Mike made sure I left with the car. I love thata group of people and will and already have told ALL my friends about them. Thank you Matt and Mike!! More

Extremely fair and honest transaction. Excellent product knowledge, listened to what we wanted and delivered. Absolutely no pressure sale! Showed us all of the different options we had for cars that met o knowledge, listened to what we wanted and delivered. Absolutely no pressure sale! Showed us all of the different options we had for cars that met our criteria; gave us ample time to think and discuss transaction amongst ourselves before making decision. Highly recommend dealership and salesperson! More

I have never been to your dealership and was very impressed how Fred Schultz met my needs. He also was very fair with my trade in. I purchased my first Mercedes it is a C300 and I very pleased with t impressed how Fred Schultz met my needs. He also was very fair with my trade in. I purchased my first Mercedes it is a C300 and I very pleased with the sales process right through to delivery. I would highly recomend this dealership. See Fred Schultz he is very very knowlegable about the Mercedes Benz line. He was fantastic. More

I recently purchased a new car and Fred Wentzel was the Sales Representative. He proved to be very experienced and knowledgable about the car. He never tried to "sell" me anything and was a great to work Sales Representative. He proved to be very experienced and knowledgable about the car. He never tried to "sell" me anything and was a great to work with. Overall, he met my expectations and I'd recommend him to others. More