Mercedes-Benz of Sudbury

Best Experience Ever I cant say enough about the staff at Mercedes Benz of Natick. I was looking for a Certified ML350 for some time. Stopped in and talked with Ned Gompp I cant say enough about the staff at Mercedes Benz of Natick. I was looking for a Certified ML350 for some time. Stopped in and talked with Ned Gompper and JC Cabanos. Long story short ended up driving home with my new ML that day. James McCracken (Finance Manager) helped make it all possible by securing me the financing. Everything was seamless, True professionals. You have to consider this dealership before you go anywhere else and this is coming from someone who has almost 30 years in sales. Great place, Great people. More

Renata is the best! Renata was the best service advisor I have had the pleasure of meeting at Mercedes-Benz of Natick. My experience was substantially better than expecte Renata was the best service advisor I have had the pleasure of meeting at Mercedes-Benz of Natick. My experience was substantially better than expected because of her attention to detail. More

Great service. Special thanks to technician Marcus, who came all the way to Stowe to change the light bulb of my car. Quick respond and great service. Special thanks to technician Marcus, who came all the way to Stowe to change the light bulb of my car. Quick respond and great service. More

Great Experience in buying GLE350 I have recently bought a 2017 GLE350 with Mercedes Benz of Natick. Special thanks to Charles Scrymgeour and Jamie McCracken. They made my purchase exp I have recently bought a 2017 GLE350 with Mercedes Benz of Natick. Special thanks to Charles Scrymgeour and Jamie McCracken. They made my purchase experience so great that I don't feel any pressure for buying nor any aggressiveness when working with them. They truly understand what customers want and put customers into the center of the whole process. I would strongly recommend this Mercedes Dealer!! More

Natick Mercedes Sets The Standard I live in New Hampshire and purchased my Benz at Natick! The service level is the gold standard. Renata is my service advisor and everything is explai I live in New Hampshire and purchased my Benz at Natick! The service level is the gold standard. Renata is my service advisor and everything is explained and is always perfect. I always admire the level of customer care Renata and her team give me. I try to treat my customers in my own business to the same level. I recommend the service even if you have a dealer 10 miles from your home like I do. I drive 50 minutes to drop my Benz off knowing it will be perfectly taken care of! More

Top shelf, could not have been better. From the moment we were greeted by Scott, one of the Managers, to the final MA. Vehicle Inspection on delivery day, the experience was no pressure, to From the moment we were greeted by Scott, one of the Managers, to the final MA. Vehicle Inspection on delivery day, the experience was no pressure, totally accommodating to our needs, informative/educational, highly professional, and fun. Bill Glasman was our guy and he took charge of making it happen with the car we were looking for. All of the support staff surrounding the sale have been well trained and are customer-centric. The drive-away price was fair when you consider the whole ' product', meaning not just the car. Would have preferred a document listing the work done to the car instead of an oral statement from Ned, the Used Car Mgr. But, ask for Bill Glasman and you'll see what we experienced. More

EXCELLENT and EXCEPTIONAL !!!!!! I have to say Mo's customer service was EXCELLENT and EXCEPTIONAL !!!!. From the time I walked in to the time I left he was very professional, attent I have to say Mo's customer service was EXCELLENT and EXCEPTIONAL !!!!. From the time I walked in to the time I left he was very professional, attentive , knowledgeable, understanding, courteous and respectful. He went ABOVE and BEYOND and he definitely needs mention and recognition. Zine, too provided great customer service, his guidance and information was greatly appreciated. I have already recommend Mo to my family members, friends and co-workers. I hope to do business with him and this dealership in the future. More

Simply Exceptional Our family recently purchased two vehicles from this dealership and both experiences were simply exceptional. The folks at this dealer are consummate Our family recently purchased two vehicles from this dealership and both experiences were simply exceptional. The folks at this dealer are consummate professionals. We were out of state buyers and they handled all of our inquires effectively, efficiently and with the utmost professionalism. When we needed certain aspects of our purchase to be handled in a time sensitive manner we received extremely expeditious and courteous service. This dealer's pricing is bar-none the most aggressive our family has seen in the northeast in greater than 30-years of making Mercedes Benz purchases. While all of the sales staff was very amiable, knowledgable and courteous, we felt that our salesman, Ned Gompper was phenomenal. Ned was meticulous about every aspect of our purchases and he made it very clear that our experience and satisfaction with the dealership, our cars, and the purchase was his greatest priority and concern. We will undoubtedly return to this dealer in the future and without hesitation will refer all of our friends, co-workers and family to this dealership as well. More

Professional and courtious and understanding says it all. My mom had just weeks prior to our visit to Mercedes Benz of Natick been in an accident that totalled her E 320. At 81 years old she had a perfect dri My mom had just weeks prior to our visit to Mercedes Benz of Natick been in an accident that totalled her E 320. At 81 years old she had a perfect driving record to this time. The family agreed that "mom" should keep driving however staying with a Mercedes was mandatory. We started on line with a search of available vehicles and a call to Natick to set up an appointment with sales. I spoke with a very polite and informative gal named Elyse. Upon arrival at Natick we met Elyse within minutes of walking in. Elyse was genuinely polite and made sure that my mom would be comfortable before we met our salesman. I had "Scott" written down as our salesperson however it was explained to us that Scott was unavailable and that Charles would be taking care of us. Charles was nothing short of a gentleman and showed patience and consideration to my mom's needs. After a test drive we settled on a 2014 C300 which Charles and I thought would be the best choice due to the C being more compact and easier for my mom to manuever over an E. The remainder of the experience has been extremely positive from dealing with Zine in finance, service prepping the vehicle and Charles following up with everything so that there were no lose ends. My mom is happy with her C class. Since I can remember my parents always drove BMW's or Mercedes Benz cars. The C is another chapter. I mentioned to Charles that with mom living in Shrewsbury we drive past Wagner on our way to Herb Chambers. My wife and I along with one of sons and now mom have had positive experiences with purchases of BMW or Mercedes Benz autos from Herb Chambers dealerships. Like dealing with Charles it's obvious that you are being taken care of by automobile enthusists and that starts at the top with the owner. We will be back in the future. Thank you Elyse and Charles! Ken Salsman and family Westborough More