Mercedes-Benz of Sudbury

From the moment we entered the dealership, the atmosphere was friendly and un-pressured. Although we had an idea of what we wanted, based upon internet research and visits to other dealers, JC listened pati was friendly and un-pressured. Although we had an idea of what we wanted, based upon internet research and visits to other dealers, JC listened patiently to our wish list and then outlined possible choices. Following a test drive that included a detailed explanation of possible options for the car, he reviewed not only his inventory but the MB system inventory on the east coast with the thought of possibly finding “our” car elsewhere in the system. In fact, his research did discover exactly what we were looking for at the US delivery port in Baltimore. Between that point in time and the actual delivery of the car, JC and all the staff at MB-Natick were always available to answer questions and help keep the process moving. With a road trip planned immediately following the projected delivery date, there was some need to make sure things moved smoothly – which they did! When we picked up the car, the paperwork, registration, etc came off without a hitch. JC spent 30-45 minutes giving us a familiarization tour of the car to include programming our Bluetooth iPhone! The day after delivery, JC followed up with both a phone call and email to see how things were going and to ask if we had questions. That didn’t happen the last time I bought a Mercedes at another dealership! All in all, a very positive and painless experience; I would certainly recommend MB-Natick and JC to anyone looking for a Mercedes. More

Lou was top knotch and he knows his stuff about the product. When I was deciding between a Mercedes SUV and an LR, he sent me the specs on each and made it so I could not even justify the purchase of t product. When I was deciding between a Mercedes SUV and an LR, he sent me the specs on each and made it so I could not even justify the purchase of the other product. I am happy with my purchase, but wish that the car did not need immediate service after purchase. More

I was looking for a particular car in a number of dealerships and found a few dealers around the same price range. I went to the first of the four dealerships I was interested in and hated the custo dealerships and found a few dealers around the same price range. I went to the first of the four dealerships I was interested in and hated the customer service and couldn't stand the high pressure sales technique. The second was mercedes benz of Natick and spoke to Bobby Directly. He was extremely helpful, knew exactly what I wanted and even answered the questions I had before I could remember what I wanted to ask. Needless to say, I purchased the car that day! Everyone at the dealership is very nice, however if you want the best one, you make sure to visit Bobby. He's the best. More

I've bought 2 cars from John Angelo at Mecedes-Benz of Natick. John knows the cars inside and out and has always been able to answer my questions. He's given me a great price both times and I've sent bu Natick. John knows the cars inside and out and has always been able to answer my questions. He's given me a great price both times and I've sent business associates to him and they have always been treated well. With John the service doesn't stop when the sale is final. I hit some ice this winter and scraped up the front end of my car, I called John and he helped me make arrangements to get the car fixed. He took time out of his day to give me a ride to pick the car up when it was fixed. This level of service is very rare in this day and age, my advice to anyone looking to buy or lease a Mercedes is to call John. You'll be glad you did. More

Buying from Al Corbett is a terrific experience - given that your buying a car. Nobody likes buying a car, but he makes the process as painless as possible. Not only that, he's amazingly helpful, even af that your buying a car. Nobody likes buying a car, but he makes the process as painless as possible. Not only that, he's amazingly helpful, even after you've bought the car and had it for a while. When I had questions weeks after the purchase, he was easy to reach and excited about making sure I was a happy and satisfied customer. Coincidentally, he helped me this afternoon as I brought the car in for a complicated service question. He has a mechanical background and gave me a much better answer than the mechanics. In fact, he solved the problem simply and the mechanics couldn't solve it at all(they said it was a software problem). Above all, he's accessible and fair. I really liked doing business with him. This is my 4th car from the dealership. My old salesman retired, but I found Al to be everything you'd want. I'm confident he'll sell me my next car. More

Bobby Strickland helped to find a way for me to buy the car I wanted. He was patient but persistent. I enjoyed working with him. He is highly professional, very knowledgeable about the MB line and he worke car I wanted. He was patient but persistent. I enjoyed working with him. He is highly professional, very knowledgeable about the MB line and he worked very hard to win my business. He followed up and delivered exactly what he promised. I am happy to recommend him to anyone. I also appreciate that the service department was eager to review and repair a few items on the car that were very minor. The used car sales manager was willing to help negotiate a fair price for my trade-in, too. I am 100% satisfied. More

John made this purchase very easy. He followed up every step of the way and was in constant contact to make sure I was happy. The transaction was seamless and done exactly the way I wanted right down to th step of the way and was in constant contact to make sure I was happy. The transaction was seamless and done exactly the way I wanted right down to the financing which was handled through a variety of different means. After the sale John continued the follow up. I look forward to having the car serviced at Mercedes of Natick even though I am over 1-1/2 hours away. More

Heather was great- very patient and took time to explain the features of my new car after hours and when it was freezing out! She was very diligent and helped me understand all aspects of my purchase. I lov the features of my new car after hours and when it was freezing out! She was very diligent and helped me understand all aspects of my purchase. I love my new purchase and appreciate the follow-up they did. More

Worked with the sales rep John Angelo and he was curteous,honest and attentive to my needs.My overall experience with Mercedes of Natack was positive and gave me the information I seeked to make an curteous,honest and attentive to my needs.My overall experience with Mercedes of Natack was positive and gave me the information I seeked to make an informed and positive decisision when leasing my next care, and in fact with the help of Mr. Angelo I fell in love with the C class and cant wait to own one More

A truly positive experience all around. Professional sales staff with product knowledge at the ready. The staff went above and beyond even the highest expectations during this transaction. One of the v sales staff with product knowledge at the ready. The staff went above and beyond even the highest expectations during this transaction. One of the vehicles I had selected to consider purchasing was at another location and the sales team had it on site in hours for me to view, which was essential with my limited schedule to shop. It ended up being the vehicle purchased. I also work in a commission based business and was thoroughly impressed with the teamwork and cooperativeness between the sales staff in an otherwise individual business. The atmosphere was congenial, respectful and attention to details never waivered. Every level of management checked in with me to make sure I was satisfied. The entire process was seamless and first class all the way. They want to make sure you are happy. In no small part credit must be given to Pre-Owned sales manager Aidan Power, whose integrity, sincerity and constant follow up made this transaction the best vehicle purchase situation. His exceptional rapport with fellow management, sales staff and service is outstanding. Clearly an invaluable asset to the organization. More