Mercedes-Benz of Sudbury

Chris is great. He communicates well and ensured we had a positive experience. He even delivered the car in the city to me at my convenience! positive experience. He even delivered the car in the city to me at my convenience! More

There are not enough exemplary words to describe the outstanding service provided by Chandran. His friendly, down-to-earth, relaxed, respectful style combined with his extensive knowledge base about th outstanding service provided by Chandran. His friendly, down-to-earth, relaxed, respectful style combined with his extensive knowledge base about the vehicle was quite refreshing. I have had the opportunity to lease vehicles on several occasions; however, I can honestly say that this was the first time that the sales associate made me feel truly comfortable with my decision to lease from their dealership. Chandran simply exceeded my expectations--he is responsive, informative, kind, accommodating, and willing to "go the extra mile" to ensure outstanding customer satisfaction. I can only say that I hope he is around in 36mo when my lease ends. I will most certainly want to work with him again!! More

I've purchased 3 MB's from Spencer Odems and have always truly enjoyed the experience. His product knowledge, attention to detail, friendly manner, and professionalism are the reasons I continue to buy from truly enjoyed the experience. His product knowledge, attention to detail, friendly manner, and professionalism are the reasons I continue to buy from him and this dealership. Jamie McCracken has helped with the transaction each time and has been super helpful and supportive. His recommendations on select packages helped save me money have it be the tire warranty or extended coverage for my vehicles. I highly recommend them and this dealer if you're considering the purchase of a MBenz. More

Steve Compere at Herb Chambers Mercedes in Natick has to be the most responsive sales rep anywhere. Total anticipation of my needs. No hassle. Very fair and trusting dealings. I can't recommend Steve an be the most responsive sales rep anywhere. Total anticipation of my needs. No hassle. Very fair and trusting dealings. I can't recommend Steve and HChambers of Natick enough. Thank you. More

over the years i have bought 26 cars here. fred wentzell is a genuine gentleman, responsive and attentive, knowledgeable and current about the cars and systems (which technology befuddles me sometimes). i is a genuine gentleman, responsive and attentive, knowledgeable and current about the cars and systems (which technology befuddles me sometimes). i think the most important thing i can say is that fred unfailingly makes time to help me. it is clear to me that i matter to him, something i can't say easily about so many people in his position. it doesn't matter if i'm buying an E class or an SLS AMG (both of which i have bought recently), or anything in between, fred takes the time to attend all the details and for me to feel serene about the car and the process. fred romsey is a prince of a service advisor, thorough and attentive. he is unswervingly fair about his guidance, doesn't miss anything but never overdoes it. jamie mc cracken has been steady and supportive whenever i have needed him. i can't say i spend as much time with him as i do with fred wentzell or even fred romsey, but he is always available and supportive. it's a great team. for me, picking the dealer is more important than picking the car because no matter how exciting the new car is, i become acclimated. but the ongoing relationship is what keeps me coming back. there's a reason i have stayed loyal to this place for so many years. More

Chandran went above and beyond to make me feel comfortable in making a car purchase for the first time in 8 years! He walked me through the features, explained how it compared to other vehicles I comfortable in making a car purchase for the first time in 8 years! He walked me through the features, explained how it compared to other vehicles I was looking for and ensured I was getting a car -- and a price that worked for me. The service extended beyond the day of the sale as well with him checking in periodically to confirm everything was working smoothly and to see if I had any questions. And I particularly appreciated his making my wife and I feel comfortable and welcomed throughout the process -- not something a same-sex couple can always expect to receive. I love my new car! More

I went down to Herb Chambers to get an Used Mercedes C300 and Chris helped us a lot with my selection and explained me each and everything about the car and was very friendly with us. I finally made my decis and Chris helped us a lot with my selection and explained me each and everything about the car and was very friendly with us. I finally made my decision to get the car he showed me in just 2 days and I am getting it on Sunday. Chris played a very important role in making my decision as I was struggling between 2 cars and he explained us with pros and cons of getting either one of those. If I had to get another Mercedes, I would go down to Herb chambers and definitely to Chris. More

My experience with Herb Chambers was truly outstanding. Chandran Ventikachalam went above and beyond to make my customer experience simple, easy and fun. Herb Chambers if you are reading this - Chandran i Chandran Ventikachalam went above and beyond to make my customer experience simple, easy and fun. Herb Chambers if you are reading this - Chandran is a 10+, 5 isn't enough. Thank you! - Alison Stevens More

I came in looking for an SUV in December and was not 100% sure of what model I wanted, my salesman Chris was very helpful in helping me choose the perfect vehicle. I ended up purchasing the ML350 and I love sure of what model I wanted, my salesman Chris was very helpful in helping me choose the perfect vehicle. I ended up purchasing the ML350 and I love it!!!! He delivered it to me in sparkling condition and even got me the keychain. I absolutely love the my ML350, but when it comes time to get a new one, I will be sure to go back and visit Chris. More

JC is the best.He is friendly, helpful, knowledgeable and skilled.He showed the computer system and all features very carefully and is a born teacher.I will return, as long as he is there. skilled.He showed the computer system and all features very carefully and is a born teacher.I will return, as long as he is there. More