Mercedes-Benz of Sudbury

My experience with Herb Chambers was truly outstanding. Chandran Ventikachalam went above and beyond to make my customer experience simple, easy and fun. Herb Chambers if you are reading this - Chandran i Chandran Ventikachalam went above and beyond to make my customer experience simple, easy and fun. Herb Chambers if you are reading this - Chandran is a 10+, 5 isn't enough. Thank you! - Alison Stevens More

I came in looking for an SUV in December and was not 100% sure of what model I wanted, my salesman Chris was very helpful in helping me choose the perfect vehicle. I ended up purchasing the ML350 and I love sure of what model I wanted, my salesman Chris was very helpful in helping me choose the perfect vehicle. I ended up purchasing the ML350 and I love it!!!! He delivered it to me in sparkling condition and even got me the keychain. I absolutely love the my ML350, but when it comes time to get a new one, I will be sure to go back and visit Chris. More

JC is the best.He is friendly, helpful, knowledgeable and skilled.He showed the computer system and all features very carefully and is a born teacher.I will return, as long as he is there. skilled.He showed the computer system and all features very carefully and is a born teacher.I will return, as long as he is there. More

No pressure, easy going environment that showed an appreciation for the value of my time. JC was very good about communicating by email, timely and thorough. The location is exceptionally convenient f appreciation for the value of my time. JC was very good about communicating by email, timely and thorough. The location is exceptionally convenient for me and along with the good service, I expect this will be a long-term great relationship. More

I WAS NO PRESSED TO MAKE A DECISION TO BUY A CAR. I TOLD THEM I CAN NOT MAKE A DECISION RIGHT NOW THEY SAID OK HE GAVE ME HIS BUSINESS CARD AND TOLD ME WHAT DAYS AND HOURS HE WORKED.EVERY ONE AT THE DEALER THEM I CAN NOT MAKE A DECISION RIGHT NOW THEY SAID OK HE GAVE ME HIS BUSINESS CARD AND TOLD ME WHAT DAYS AND HOURS HE WORKED.EVERY ONE AT THE DEALERSHIP WAS VER Y FRIENDLY AND HELPFUL WHEN YOU FIRST WALK IN THE DOOR DURING MY VISIT AND WHEN I LEFT AND RETURNED EVEN WHEN I CALLED THEM ON THE PHONE FOR INFORMATION. More

I would highly recommend this dealership and especially the Salesmen Ned. Ned went above and beyond the call of duty to make sure we were pleased with our purchase and to make this deal go as smoothly as the Salesmen Ned. Ned went above and beyond the call of duty to make sure we were pleased with our purchase and to make this deal go as smoothly as possible. My husband and I would definitely visit this dealership again and would hope that Ned would be available to help us. Thanks again for making this a great experience! Barbara and Joseph Levy More

I recently had a problem with my 2003 E320. I called Steve Boston and left a message for him who I purchased the car from and explained my situation. Within hours I received a call from Steve Boston who Steve Boston and left a message for him who I purchased the car from and explained my situation. Within hours I received a call from Steve Boston who was on a day off along with the assistance of Fred Romsey and Tom Bolton that they solved my problem which was a costly part that was no longer under warranty.The attention I received with my problem was extraordinary. I've dealt with Steve Boston and the staff at the Natick dealership several times in the past and they always make you feel like your family. I would recommand this dealership to anyone. Thanks again for the outstanding service that you provide. More

I have worked with many sales staff members and dealers over the years and I am very happy to share my experience with Fred Schultz and Ian Miller. First, Fred is easily the most knowledgeable Mercedes pe over the years and I am very happy to share my experience with Fred Schultz and Ian Miller. First, Fred is easily the most knowledgeable Mercedes person I have ever met. He was extremely helpful in discussing all the nuances related to the particular model I was interested in, as well as a variety of historical Mercedes related tidbits. No pressure whatsoever, just helpful, and he wanted to go the extra mile to make sure I was well prepared before making my decision. Fred is exactly the type of professional I love to work with because I felt like the sale was secondary to my satisfaction. In addition to Fred, I met Ian on my first visit, and though I did not buy a car that first day, I was completely committed to buying a car from this particular dealership based on the service I received. After a few days, and Ian's diligence in keeping in contact with me, a car became available that completely suited my needs. Through one of the easiest processes in history, I purchased the car I wanted and then had a great experience working with Jaime during the last phase. The best compliment I can pay Fred and Ian is that I will recommend close friends and family to them. My father is in the market for a new MB and from my experience there, he will wait until they have the car he wants, and will equally enjoy his experience as I did. More