Mercedes-Benz of Sudbury

I bought a CPO car from this dealer and had a great experience. Got a good price and worked with a sales person who was willing to find a way to make this purchase possible. Will be going back to ser experience. Got a good price and worked with a sales person who was willing to find a way to make this purchase possible. Will be going back to service my car there whenever I need to due to the customer service I recieved. More

I was interested in test driving a Mercedes-Benz E350 wagon. I had done my research on what the vehicle should cost with the options I wanted, so I called Mercedes-Benz of Natick to make sure that the ve wagon. I had done my research on what the vehicle should cost with the options I wanted, so I called Mercedes-Benz of Natick to make sure that the vehicles listed on their website were actually at the dealership. They were. The woman I spoke to on the phone invited me to the dealership and arranged for me to meet Fred Shultz, a Master Certified MB Sales Representative. When I got to the dealership, Fred was paged and he met me at the front desk within minutes of my arrival. I was immediately put at ease by him. Fred’s manner is so unassuming that it dissolves much of the caution and even nervousness that I feel whenever I enter a car dealership. Fred gathered the keys to all of the E350 wagons they had in stock and off we went to pick one out for a test drive. It was immediately clear to me that Fred knew a lot about the vehicle. He was able to convey what he knew in a low key, but informative way. By the time I got back to the dealership, I was having the internal debate we have all had when we fall in love with a vehicle, but have to stay severely rational in order to not be taken advantage of. I call it “Car purchase Angst”. Even though I had gone to the dealership for just a test drive, I ended up talking about the vehicle’s price with Fred. He listened to my wishes, and then we went back to his desk to look at the vehicles in the region that might better fit my option list, as well as the vehicles scheduled for production that we could configure to meet my exact specification. Once again, Fred really knew his stuff. He was able to show me all of the cars at dealerships in the Northeast (something I could also find out at home) and in addition, all of the cars and their configurations coming to the East Coast. We agreed on a couple of options, and then Fred disappeared for a minute. When Fred came back, he had a couple of quotes printed out clearly with sales tax, registration fees and everything else that I would pay, should I buy a vehicle, down to the last cent. I was very surprised that the prices were right in the range that my research said they should be. Fred had managed to skip the whole haggling part of the car buying experience and just offer me what I wanted. I said, “I have to think about this”, thanked Fred, and went home to run the numbers again and make sure I hadn’t screwed up. At this point I am sure that you, the reader, already know how this story ends. I bought the car. But the story doesn’t end quite yet. On the day that I was to pick up the car, Fred arranged for one of the dealership’s employees to pick me up at my home and drive me to their dealership. Fred met me there, showed me around the shop floor, pointed out the parts department, and then he went and got my new car. He spent over an hour and a half explaining the function of every vehicle control item. Fred also put a huge amount of effort into teaching me how to use Mercedes “Command” which is the heart of the vehicles telephone, GPS, and radio system. Even for a geek like me, this system is daunting. Fred walked me through how to set up simple things like radio stations, my home address and so on. He made sure that I entered some of the commands to be certain that I understood what he was trying to teach me. By then I was pretty tired, so Fred invited me back to the dealership any time I had a question. We shook hands and I drove off into the sunset. In summary, the car buying experience I had was way better than I could have imagined it to be. Fred is wonderful to work with. I highly recommend Fred Schultz and Mercedes-Benz of Natick. More

I entered Mercedes Benz Natick and felt welcomed. My salesperson Spencer hung in with me as I contemplated my purchase and he made an anxious purchase fun. He was responsive to my many questions and al salesperson Spencer hung in with me as I contemplated my purchase and he made an anxious purchase fun. He was responsive to my many questions and always returned my calls. I appreciate his efforts. More

Chandran was excellent to work with. Very professional. Good communicator all through the process. I would highly recommend him to anyone looking to purchase a Mercedes. Managers were good to work with as Good communicator all through the process. I would highly recommend him to anyone looking to purchase a Mercedes. Managers were good to work with as well. Welcoming and thankful for my business. The whole transaction went smoothly. Only negative was I would have liked a higher value for my trade in. More

The overall sales experience was great. Bo Hampton was very helpful and explained the Financing options as well as the features of the automobile. In summary, this sales experience was easy. very helpful and explained the Financing options as well as the features of the automobile. In summary, this sales experience was easy. More

My husband and I had a wonderful experience working with Spencer Odems. We arrived at Mercedes-Benz after visiting four other dealerships. Immediately, as we were greeted by Spencer, we could feel the diffe Spencer Odems. We arrived at Mercedes-Benz after visiting four other dealerships. Immediately, as we were greeted by Spencer, we could feel the difference in customer service and attention with Spencer at Mercedes-Benz. Spencer took extreme interest in determining our needs in terms of car capacity, driving patterns, and price and quickly came up with an attractive package. We were able to make a decision in approximately 20 minutes based on the trust formed between Spencer and us. I would definitely recommend Spencer Odems at Mercedes-Benz! Thank you, Spencer! More

Spencer was fabulous to work with. He took the time to get to know us in order to help us find the car best suited for our needs and budget. He was very knowledgable of the product, provided us with detai get to know us in order to help us find the car best suited for our needs and budget. He was very knowledgable of the product, provided us with detailed information and went over and beyond to make sure our first mercedes purchase was memorable. More

I could not be more pleased with the sales experience and service that I have received from my Sales Consultant Chandran and Ian who is the Sales Manager. It was a months long process for me to shop around, service that I have received from my Sales Consultant Chandran and Ian who is the Sales Manager. It was a months long process for me to shop around, test drive various vehicles (Lexus/BMW) and make a decision to purchase my first Mercedes Benz. I picked up my new GLK350 yesterday and it was a fun exciting day. I must say that I am a huge car buff and I have been buying new cars for 35+ years. For the first time ever....I finally met a sales consultant (Chandran) who knows more about the car I am shopping for than I do. It has always been the other way around. Ian and Chandran could not have been more personable, knowledeable and professional. My buying experience was memorable and seamless. More

Chris was very nice to deal with and made sure my experience was very positive. I would recommend Chris to everyone. Job well done with entire experience. experience was very positive. I would recommend Chris to everyone. Job well done with entire experience. More

My experience with Chandran at Mercedez-Benz of Natick was wonderful. Chandran was very helpful in dealing with my new purchase of a 2013 G63. I'm in love with this vehicle and Chandran helped to facilita was wonderful. Chandran was very helpful in dealing with my new purchase of a 2013 G63. I'm in love with this vehicle and Chandran helped to facilitate the process by taking care of everything and constantly updating me via e-mail and phone. Chandran listened to my needs and delivered exactly what I wanted, I will be recommending his excellent sales service to all of my friends and family. More