Mercedes-Benz of Sudbury

My experience with Herb Chambers was truly outstanding. Chandran Ventikachalam went above and beyond to make my customer experience simple, easy and fun. Herb Chambers if you are reading this - Chandran i Chandran Ventikachalam went above and beyond to make my customer experience simple, easy and fun. Herb Chambers if you are reading this - Chandran is a 10+, 5 isn't enough. Thank you! - Alison Stevens More

Chandran went above and beyond to make me feel comfortable in making a car purchase for the first time in 8 years! He walked me through the features, explained how it compared to other vehicles I comfortable in making a car purchase for the first time in 8 years! He walked me through the features, explained how it compared to other vehicles I was looking for and ensured I was getting a car -- and a price that worked for me. The service extended beyond the day of the sale as well with him checking in periodically to confirm everything was working smoothly and to see if I had any questions. And I particularly appreciated his making my wife and I feel comfortable and welcomed throughout the process -- not something a same-sex couple can always expect to receive. I love my new car! More

over the years i have bought 26 cars here. fred wentzell is a genuine gentleman, responsive and attentive, knowledgeable and current about the cars and systems (which technology befuddles me sometimes). i is a genuine gentleman, responsive and attentive, knowledgeable and current about the cars and systems (which technology befuddles me sometimes). i think the most important thing i can say is that fred unfailingly makes time to help me. it is clear to me that i matter to him, something i can't say easily about so many people in his position. it doesn't matter if i'm buying an E class or an SLS AMG (both of which i have bought recently), or anything in between, fred takes the time to attend all the details and for me to feel serene about the car and the process. fred romsey is a prince of a service advisor, thorough and attentive. he is unswervingly fair about his guidance, doesn't miss anything but never overdoes it. jamie mc cracken has been steady and supportive whenever i have needed him. i can't say i spend as much time with him as i do with fred wentzell or even fred romsey, but he is always available and supportive. it's a great team. for me, picking the dealer is more important than picking the car because no matter how exciting the new car is, i become acclimated. but the ongoing relationship is what keeps me coming back. there's a reason i have stayed loyal to this place for so many years. More

I came in looking for an SUV in December and was not 100% sure of what model I wanted, my salesman Chris was very helpful in helping me choose the perfect vehicle. I ended up purchasing the ML350 and I love sure of what model I wanted, my salesman Chris was very helpful in helping me choose the perfect vehicle. I ended up purchasing the ML350 and I love it!!!! He delivered it to me in sparkling condition and even got me the keychain. I absolutely love the my ML350, but when it comes time to get a new one, I will be sure to go back and visit Chris. More

JC is the best.He is friendly, helpful, knowledgeable and skilled.He showed the computer system and all features very carefully and is a born teacher.I will return, as long as he is there. skilled.He showed the computer system and all features very carefully and is a born teacher.I will return, as long as he is there. More

No pressure, easy going environment that showed an appreciation for the value of my time. JC was very good about communicating by email, timely and thorough. The location is exceptionally convenient f appreciation for the value of my time. JC was very good about communicating by email, timely and thorough. The location is exceptionally convenient for me and along with the good service, I expect this will be a long-term great relationship. More

I WAS NO PRESSED TO MAKE A DECISION TO BUY A CAR. I TOLD THEM I CAN NOT MAKE A DECISION RIGHT NOW THEY SAID OK HE GAVE ME HIS BUSINESS CARD AND TOLD ME WHAT DAYS AND HOURS HE WORKED.EVERY ONE AT THE DEALER THEM I CAN NOT MAKE A DECISION RIGHT NOW THEY SAID OK HE GAVE ME HIS BUSINESS CARD AND TOLD ME WHAT DAYS AND HOURS HE WORKED.EVERY ONE AT THE DEALERSHIP WAS VER Y FRIENDLY AND HELPFUL WHEN YOU FIRST WALK IN THE DOOR DURING MY VISIT AND WHEN I LEFT AND RETURNED EVEN WHEN I CALLED THEM ON THE PHONE FOR INFORMATION. More

I would highly recommend this dealership and especially the Salesmen Ned. Ned went above and beyond the call of duty to make sure we were pleased with our purchase and to make this deal go as smoothly as the Salesmen Ned. Ned went above and beyond the call of duty to make sure we were pleased with our purchase and to make this deal go as smoothly as possible. My husband and I would definitely visit this dealership again and would hope that Ned would be available to help us. Thanks again for making this a great experience! Barbara and Joseph Levy More