Mercedes-Benz of Sudbury

All the attention, none of the pressure I went to Herb Chambers Mercedes upon starting my search for a new car. I had test driven a number of vehicles and Mercedes was my last stop. I had I went to Herb Chambers Mercedes upon starting my search for a new car. I had test driven a number of vehicles and Mercedes was my last stop. I had done my research and really just wanted to get into the car and drive it, without all the hand-holding and sales pitch. I drove the car (GL 450) and met with he sales manager, John Pirotte. I loved the car, but was not ready to make the decision. There was no pressure and I left the dealership with a few options and literature to help make the decision. John followed up with an email thanking me for the visit, no repitive calls or warnings that I might lose the car of my dreams if I didn't act fast. A month or so later, I called with my decision to buy a car. John found the perfect car for me (over the Thanksgiving holiday weekend) and turned me over to a very personable and competent salesman, Zachary Lauer. Zachary is a trained Mercedes delivery agent. He is a walking encyclopedia of information on all that is Mercedes automobiles. Jamie McCracken was so proficient and knowledgable about the various options, I was able to finish the paperwork, learn many of the technological features of the car and leave in an hour. Four days later, I drove away in my new Bio Diesel GL 350. I left knowing that I could contact them with any questions at anytime and would be treated with the same courtesy as I had experienced throughout the process. They respected my decision-making process and helped to guide me only when I asked. I was a pleasure working with the staff and I look forward to the day that I can walk in and buy something other than the ultimate in "mom mobiles." More

Excellent sales! My friend recommended this dealership for me. Zachary Lauer was my sales man. Great guy, very honest and helpful. he let me tested drive the car and t My friend recommended this dealership for me. Zachary Lauer was my sales man. Great guy, very honest and helpful. he let me tested drive the car and took me through the steps of ordering and getting what i want. during the built of the car he gave me updates about the car and when it's going to arrive from Germany. More

Fantastic!!! The whole purchase process went so smoothly I can honestly say it was a fantastic experience. I was indecisive if I should go for used car or a new ca The whole purchase process went so smoothly I can honestly say it was a fantastic experience. I was indecisive if I should go for used car or a new car or even a leased car. John patiently calculated how much my monthly expanse was based on how long I kept my car that I was intending to trade in - he was very straightforward in his answer. And then Bo Hampton and Zack were very helpful getting the deal done after changing my mind a couple of times. I ended up buying a new M class, and got everything I wanted. These nice people make feel I wanna be their customer for life. More

Excellent sales,services and Facilities I purchased 3 cars from this dealer in the last 15 years (2 new cars and when it was Foreign Motors West and a certified used car this year.} Through I purchased 3 cars from this dealer in the last 15 years (2 new cars and when it was Foreign Motors West and a certified used car this year.} Through out this time I have serviced the cars at the dealer. The dealer's facility is about 15 miles from my home. My loyalty is principally the result of the quality and the continuity of the personnel from both sales and services that I,ve worked with (same sales person and same service advisorfor the last 11 yyears). My satisfaction has been reinforced by the upgraded facilities and services provided since the dealer became part of Herb Chambers group. More

I had a great experience here purchasing my car. I honestly have never been treated better at any dealership as I was here. Joyce, my sales person was very patient and kind. She treated me with respe I honestly have never been treated better at any dealership as I was here. Joyce, my sales person was very patient and kind. She treated me with respect and was able to answer all my questions. Dealing with the finances was a breeze, and I didn't feel as if they were trying to force me to add any optional coverages. Zini knew his job and did it well. I would come here again, definitely! The drinks and snacks were such a bonus for me! Thank you to the whole staff, and I don't want to leave out the young man who showed me how to work everything, again, very professional. Janet C. More

Thank you Natick! Let me just start with the fact that everyone thinks bad things about a car dealership. "Sleezy 'sales guys', and lies." Not here. I'm telling Let me just start with the fact that everyone thinks bad things about a car dealership. "Sleezy 'sales guys', and lies." Not here. I'm telling you...this place is different. Instead of getting into the exact details of my complete transaction, I'm going to highlight my favorite things: 1. Ease. Starting my transaction with Ali was perfect. I couldn't have asked for a better person to 'fall into contact with'. It started with a simple email about a service on my GL. I had no idea what was going to happen, but Ali guided me with a calm, confident, and almost motherly? nature. I had a feeling everything was going to be 'all good'. 2.. Transparency. No games. I knew what I was walking into when I walked into the doors in Natick. This continued throughout both of my visits. (Aside from the odd and very aggressive man in finance...I couldn't have possibly cared less for him...but this is supposed to be a positive review, so I digress...) 3. Follow up. Everyone made sure I knew my new Benz inside and out, and that there were no issues. Jon, that delivered my vehicle to my house (yes!), was an absolute professional. He is an intelligent, friendly young man, and a great listener. The world needs more Jons. So, there you have it.Well, the short of it, at least. Natick MB, you have earned a tried and true customer (surrounded by other, closer, MB stores). I can't thank you all enough for the ease of this. I have told everyone that asks about my new car, about the positive experience I had with you. Please, please, please....don't change. Good help is hard to find....and you're harboring quite a few gems. -L More

Simply the best I have been a client for 15 years and am continually happy with all departments at Mercedes Benz of Natick. They have always been responsive and con I have been a client for 15 years and am continually happy with all departments at Mercedes Benz of Natick. They have always been responsive and considerate of my needs, and the product is first rate. More

Best Ever! I just recently purchased a ML 350 at Benz of Natick from John Stefanini. Hands down the Best buying experience ever. I owned several luxury vehicles I just recently purchased a ML 350 at Benz of Natick from John Stefanini. Hands down the Best buying experience ever. I owned several luxury vehicles and never was treated the way I was at Mercedes Benz of Natick. A FIRST CLASS organization. The business manager Jamie McCracken made sure all the paper work was ready and didn't waste any of my time a True professional. I plan on purchasing many more vehicles from John and Jamie, Thank you MB of Natick. More