Mercedes-Benz of Sudbury

Happy With Experience What an enjoyable experience I had at MB Natick, in particular with my sales consultant Jerry. I went to the dealership with an old MB I had bought What an enjoyable experience I had at MB Natick, in particular with my sales consultant Jerry. I went to the dealership with an old MB I had bought from a family member looking to trade it in and get an upgrade with something newer. I presented Jerry with my parameters and he went to work. I couldn’t be happier with the results! All my questions were answered and everything was done in a professional, relaxing manner and environment. Needless to say I am very pleased with the car I purchased and the follow up from Jerry had been prompt and appreciated. They have a customer for life with me! More

Top Notch Dealership I recently purchased a new Mercedes S550 at Mercedes Benz of Natick. From the moment I walked in and met Joe Rodriguez I was sold! I had been a lon I recently purchased a new Mercedes S550 at Mercedes Benz of Natick. From the moment I walked in and met Joe Rodriguez I was sold! I had been a long time customer of another dealership and was just stopping in to see a particular interior that my dealer wasn't able to get for at least a few months. I explained the situation to Joe and he couldn't have been nicer. He was friendly, extremely professional, and very knowledgeable. He went "on and on" about all the features of this new Mercedes that I really couldn't wait! I wanted a particular sport package with Exclusive Nappa leather interior and he was able to get the exact model and color in 24 hours. It wasn't easy considering there were only 6 in the country. The entire experience at MB Natick was great. Joe made buying a car easy and hassle free! I have been recommending Joe Rodriguez and MB of Natick since... More

Service Suzanne was totally responsive to all our questions and needs. Very attentive to needs and problems. Work done correctly and on time scheduling of ser Suzanne was totally responsive to all our questions and needs. Very attentive to needs and problems. Work done correctly and on time scheduling of service and loaner use done according to my needs More

Outstanding Client Service!!! We recently stopped into MB Natick and were fortunate enough to meet Joe Rodriguez - we had been around to a few other dealers and by far Joe is a tru We recently stopped into MB Natick and were fortunate enough to meet Joe Rodriguez - we had been around to a few other dealers and by far Joe is a true professional in this industry. Joe helped put us in a new GLK350 and was professional, knowledgeable and fair throughout the process. We're 1st time (new) car buyers and what we thought was going to be a difficult and stressful process Joe made easy as can be. He went out of his way on numerous occasions to work around our schedules - meeting late after our work day and coming into the city to make it easier on us. We would highly recommend MB Natick and Joe R to anybody! More

Mrs. Butera We had a wonderful experience from start to finish at this dealership. Extremely pleased with the process and outcome. Highly recommended. Been drivin We had a wonderful experience from start to finish at this dealership. Extremely pleased with the process and outcome. Highly recommended. Been driving our Mercedes for 6 months and truly enjoying it. More

Awesome Sales Experience I had the pleasure of working with Joe Rodriguez for my recent GL450 purchase. Joe was the perfect blend of attentive listener, knowledgable sales rep I had the pleasure of working with Joe Rodriguez for my recent GL450 purchase. Joe was the perfect blend of attentive listener, knowledgable sales rep, time manager, and deal facilitator. We were on a tight timeline and Joe managed to find us a perfect match for our needs, show us the car, explain the new technologies/features, coordinate our trade estimate, and facilitate a great deal, all within our limited schedule. He also set up a delivery schedule that matched our calendar needs. He continues to be attentive and accessible after the sale, and is eager to help whenever we discover new technology questions. I wouldn't hesitate to recommend Joe to anyone in the market for a Mercedes Benz. The entire Herb Chambers team has been great and the service department is top notch. More

BEST OF THE BEST Well folks, two words come to mind in describing the the Sales Representative, Joe Rodriguez and the General Manager, Mike Collins for their professio Well folks, two words come to mind in describing the the Sales Representative, Joe Rodriguez and the General Manager, Mike Collins for their professionalism and care in assisting me towards the purchase if my new ML350...."Outstanding and "Phenomenal"! Joe went above and beyond what was expected to ensure my experience was a pleasurable one and accommodated my every need. Hats off to you! You have a customer for life! More

Impressive I visited Mercedes Benz of Natick to buy a 2013 ES350 Lexus. First, I went to Lexus of Warwick and was very unhappy with the way I was treated. After I visited Mercedes Benz of Natick to buy a 2013 ES350 Lexus. First, I went to Lexus of Warwick and was very unhappy with the way I was treated. After I left, I felt like I had no right to be even looking at a Lexus. However, when I arrived at Mercedes of Natick, I was treated with respect and dignity. Jerry Encarnacion was an absolute pleasure to work with. He was patient, as I have not purchased a new car in 12 years and I had lots of questions. He answered all my questions. He took his time and was extremely knowledgeable about the Lexus even though it it a Mercedes dealer. I was absolutely amazed how smoothly the whole ordeal went. They also gave me a great price for my Toyota trade in which allowed me to purchase my dream car. A week later I had a few more questions and to my amazement, Jerry answered his phone on the first ring. I can't say enough about everyone who I came in contact with and I want to thank them for treating me they way a person should be treated. I would recommend Jerry if you are heading to Natick for a new set of wheels. Good luck in your search ! More

We purchased a pre-owned C300 from Herb Chambers Mercedes in Natick last weekend and overall are quite happy with the car and the overall buying experience. Our salesman, Joe Rodriguez, truly stands out as in Natick last weekend and overall are quite happy with the car and the overall buying experience. Our salesman, Joe Rodriguez, truly stands out as a sales professional who manages to be extremely knowledgeable and helpful without also being pushy or sketchy. We knew the exact car we wanted and were test driving multiple vehicles at several dealerships, so for us the buying decision came down to price / value, liking the particular vehicle that we ultimately purchased, and our comfort with the salesman that we worked with. Joe Rodriguez was great to deal with throughout the process. He even came in on his day off to help sort out the paperwork and later delivered the car to our home to walk us through all of the special features, etc. He subsequently has followed up several times to ensure that we are happy with the purchase (which we are). We definitely will contact Joe in connection with future purchases and highly recommend him to anyone in the market for a Mercedes vehicle. More