Mercedes-Benz of Sudbury

Exceptional Mercedes Dealership! Nov 16 Hi Dustin and Joe, I wanted to share with you that I visited Prime/Hanover MB on Saturday for a headlight bulb replacement Nov 16 Hi Dustin and Joe, I wanted to share with you that I visited Prime/Hanover MB on Saturday for a headlight bulb replacement. I was feeling a bit leery about going to this dealership, but for a bulb it would not have made sense for me to get up to Natick late in the day on Saturday when the warning message appeared. I won't get into the details of my visit or the incorrect activity that took place even with the clear direction written on the top page of the service paperwork, but I feel strongly in sharing with you both that I will not be going back to Prime, Hanover MB. My visit to Hanover MB, from the minute I drove in and stepped into the service department was evident to me that this dealership would not compare with the superior experiences that I have had from the get go, and continue to have with you, at Chambers. I am grateful to be a part of your Stellar dealership! Dustin, you are an outstanding service professional and continue to make me feel 100% supported with my service experiences! Joe, you are a remarkable salesman! You continually went above and beyond to make my first purchase at Chambers a positive one. I thank you both. I also would like to acknowledge Scott for his personal attention and dedication to my unique service needs over the years. Mercedes of Natick and all of it's employees, from the drivers on up are exceptional! Class exudes from your dealership and the respect and comfort that you strive to provide to your customers is clearly evident to me. I cannot thank you enough for all that you have provided to me with your service and support. I am proud to have my Chambers MB GL 450 and to be a part of your dealership. You far surpass Prime/Hanover! Bravo! See you in a bit for my next service! Have a wonderful Thanksgiving and I hope that you enjoy some time with your family's! Fondly, Lynne More

Happy customer I recently purchased an suv from Mr. Rodriguez and I couldn't be happier with the vehicle and the continued great service! One happy customer. I recently purchased an suv from Mr. Rodriguez and I couldn't be happier with the vehicle and the continued great service! One happy customer. More

Excellent Experience I had an excellent experience purchasing a GL450 from Bo Hampton He was very knowledgeable and there was no sales pressure. The price was very fair. I had an excellent experience purchasing a GL450 from Bo Hampton He was very knowledgeable and there was no sales pressure. The price was very fair. Jamie made the business transaction side seamless. More

Incredible Experience I am pleased to write this positive review of Mercedes-Benz of Natick, MA. Over the years, I have purchased many high end vehicles and I have to say I am pleased to write this positive review of Mercedes-Benz of Natick, MA. Over the years, I have purchased many high end vehicles and I have to say working with Mercedes-Benz of Natick was one of the most positive experiences ever. No pushy salesmen, only friendly, courteous and knowledgeable staff that went out of their way to make sure I was happy and satisfied with my purchase. More

Excellent Dealership! I had the pleasure of working with Joe Rodriguez, purchasing the 2015 C class. The process was stress free. Joe was very knowledgeable, very respons I had the pleasure of working with Joe Rodriguez, purchasing the 2015 C class. The process was stress free. Joe was very knowledgeable, very responsible, patient and honest. I would definitely recommend him and the dealer to anyone. More

The best car purchase experience ever! I received a very fortuitous referral as the result of attending a party. Everyone becomes interested if you are contemplating a new car purchase and I received a very fortuitous referral as the result of attending a party. Everyone becomes interested if you are contemplating a new car purchase and they have an opinion! One person simply said visit the dealerships, test drive the cars, make one of them Mercedes of Natick and ask for Joe Rodriguez. There is a reason he has so many glowing reviews and I attest to the accuracy of all the descriptors of his abilities and professionalism. Additionally, Mike Alessi and Joe facilitated the transfer of my dream car from another dealership to Natick in a severe rainstorm. I wanted the Natick dealership for the experience of purchase as well as their service department, which is very important to me. Thank you Joe and the Natick dealership for such an enjoyable experience and I look forward to being a satisfied customer for many years. More

EXCELLENT EXPRIENCE Had gone to other dealerships and this one by far was the most friendly and stress free place to buy or lease a car. I leased one and the whole team w Had gone to other dealerships and this one by far was the most friendly and stress free place to buy or lease a car. I leased one and the whole team were very friendly. The sales associate that took care of us was JC and he went above and beyond to make sure we find what we were looking for. We are very happy about our experience with this dealership and will continue with them in future. Thank you guys! More

Ask for Joe Rodriguez I don’t like the car buying process and am usually suspicious of car salesmen and dealerships. But buying my new car at Mercedes of Natick stands in d I don’t like the car buying process and am usually suspicious of car salesmen and dealerships. But buying my new car at Mercedes of Natick stands in dramatic contrast to past experiences. The secret ingredient is Joe Rodriguez. He’s the polar opposite of the negative stereotype. Low key and thorough, knowledgeable and helpful, patient and an active listener, genuinely friendly and eager to make a fair deal, he even identified a professional incentive that netted me a big saving in the purchase price. And Joe is backed up by John Pirotte, a sales manager who actually cares about customer service. The Natick-based dealership is somewhat out of the way, but worth the trip. Ask for Joe Rodriguez. More

Perfect Timing I cannot stress enough how much of an incredible experience I had at Mercedes-Benz of Natick. It started with a phone-call for information on a warr I cannot stress enough how much of an incredible experience I had at Mercedes-Benz of Natick. It started with a phone-call for information on a warranty...my car was getting old! I am one lucky woman to have Ali answer when I called...she is phenomenal. Absolutely no pressure, but without losing her professionalism & sales drive, we eventually began talking about the benefits of new Mercedes. Not too sure about my budget, and going away for a week, I said I had to think about it. I had put it to the side, enjoyed my vacation, and come back to my car...(yuck). Like clockwork, Ali called. I swear she is psychic. We talked again, and I decided it was time to go in and see the new models. The next day I met Ali and was introduced to the charming, fast-working, David Shobeiri. I got a good number on my old C300, got great numbers on a new C300 lease (another option I wasn't going to consider until Ali informed me of the benefits...), and I am SO happy. This was one of the best buying experiences (not just with cars, but in any sales transaction) that I have had in A LONG time. You all should know how great this place is. Heck, my daughter is looking for a new Jeep lease, and you know who I called yesterday? Ali. I know she can point me in the right direction. Because of her, and David, I trust in this dealership, in their team, Mercedes-Benz of Natick and Herb Chambers. Thank you for changing the way we look at sales. Or at least, how my family does. PS the roses I got with my new car are still gorgeous!! More

very straight forward, simple, rewarding experience It started out with an innocent request for ePricing - Brianne responded immediately and was able to provide me with great pricing on a new ML350, all It started out with an innocent request for ePricing - Brianne responded immediately and was able to provide me with great pricing on a new ML350, all while I was traveling in Italy. We were then greeted by Al who then located the exact car we are looking for at another dealership. To give an idea of how responsive and easy to work with this team is: I had sent out three other requests for pricing with three local Mercedes dealerships - the other three came back with automated emails AFTER I had purchased the car from Mercedes Natick. Jamie, the finance manager, was straight forward, to the point for the financing piece of the puzzle. Then, Jon was perfect in his service and helpful during the delivery process. I have purchased many cars in the past, this experience was by far, the most painless one - and most importantly, the most straight forward one. We have a toddler, so we don't have much time to waste with negotiating over issues. I made that very clear to the team, and they honored my requests with easy conclusion to every discussion point. Great experience! More