Mercedes-Benz of Sudbury

MB GLC300 Purchase - repeat customer This is the second vehicle I purchased from MB of Natick and have been a HC's customer for more than 20 years. I contacted someone I trusted to recomm This is the second vehicle I purchased from MB of Natick and have been a HC's customer for more than 20 years. I contacted someone I trusted to recommend a salesperson at MB and ended up working with Steve Boston for my purchase. Steve is a 10, he has been selling cars their for a long time and is really easy to work with. There was no BS or games that often can happen during the buying process, just the opposite. I got a great deal from a real pro which will keep me coming back to him in the future. His product knowledge was a pleasant surprise, he really knew the car, options and features, and what was important to us. As someone that does a lot of research before any large purchase, I usually catch the average salesperson off guard with questions about the car - that never happened with Steve. He was also great a communicating, by either phone or emails. I never had to chase him for answers, he always kept me informed. I also worked with Jamie on the finance end, someone I worked with before during my previous MB purchase. Jamie complimented the great work Steve did, so I couldn't be more satisfied with the overall experience. Would I recommend them? Absolutely. I will also be back in a few months when I need to make another purchase. PS - Swing by the waiting area, they always have a great selections of drinks and snacks! More

Nothing less than first rate -the vehicles and employees! We visited M-B of Natick last Saturday. We were greeted by Charles Scrymgeour who carefully listened to our needs and assisted us through the showroom We visited M-B of Natick last Saturday. We were greeted by Charles Scrymgeour who carefully listened to our needs and assisted us through the showroom and some test drives. He spent a great deal of time with us -- answering every question, explaining details and differences of the various models we were interested in. We were so impressed with the customer service! We were not rushed. We were not pressured in any way. We fell in love with an SUV and decided to buy. The cars, the quality and the value were truly exceptional, we thought, we had been researching vehicles for awhile. Proceeding to the purchase and sale phase, we met with Zine Bentoudja, who was every bit as gracious and helpful as Charles. As it turned out, we did not buy that day but we will always remember how we were treated and how they made us feel despite the fact we spent about 5 hours looking at their incredible cars. As we were leaving the dealership Charles came out with a very sincere goodbye, to shake our hands and welcome us back in the future. We sincerely hope to be back soon We've grown up with awareness that M-B is extremely FINE and M-B of Natick is indeed just that - - an enduring fact of life. More

Over the Top Dealership!!! First Class Dealer, First Class Service and Over-The-Top Sales Professional!!! Charles Scrymgeour, A.K.A., Agent Charles is truly in a league of his o First Class Dealer, First Class Service and Over-The-Top Sales Professional!!! Charles Scrymgeour, A.K.A., Agent Charles is truly in a league of his own. I bid for the vehicle I wanted from 3 different dealerships and ended up buying from Charles, as he was the only sales professional that clearly had my best interest in mind and made me feel like I was part of the family. No other dealer can match the experience you receive when buying a car from this dealership! I would highly recommend to all of my friends and family to purchase a new or used car from Charles at Mercedes-Benz Natick! - Giovanni More

Outstanding Salesman Zack Lauer is an outstanding,knowledgeable and professional Salesman. He is very courteous and respectful at all times. He should be recognized by Man Zack Lauer is an outstanding,knowledgeable and professional Salesman. He is very courteous and respectful at all times. He should be recognized by Management for the way he represents the dealership and himself. More

Awesome Service I would highly recommend Mercedes-Benz of Natick. The service is top notch. Whenever I need anything Victoria Bronchtein takes exceptional care of me. I would highly recommend Mercedes-Benz of Natick. The service is top notch. Whenever I need anything Victoria Bronchtein takes exceptional care of me. I never need to worry. My car comes back as promised and always on time. Whatever the issue may be it is always resolved in a timely fashion. Victoria is truly the best. I really appreciate all her work on my behalf. More

All the attention, none of the pressure I went to Herb Chambers Mercedes upon starting my search for a new car. I had test driven a number of vehicles and Mercedes was my last stop. I had I went to Herb Chambers Mercedes upon starting my search for a new car. I had test driven a number of vehicles and Mercedes was my last stop. I had done my research and really just wanted to get into the car and drive it, without all the hand-holding and sales pitch. I drove the car (GL 450) and met with he sales manager, John Pirotte. I loved the car, but was not ready to make the decision. There was no pressure and I left the dealership with a few options and literature to help make the decision. John followed up with an email thanking me for the visit, no repitive calls or warnings that I might lose the car of my dreams if I didn't act fast. A month or so later, I called with my decision to buy a car. John found the perfect car for me (over the Thanksgiving holiday weekend) and turned me over to a very personable and competent salesman, Zachary Lauer. Zachary is a trained Mercedes delivery agent. He is a walking encyclopedia of information on all that is Mercedes automobiles. Jamie McCracken was so proficient and knowledgable about the various options, I was able to finish the paperwork, learn many of the technological features of the car and leave in an hour. Four days later, I drove away in my new Bio Diesel GL 350. I left knowing that I could contact them with any questions at anytime and would be treated with the same courtesy as I had experienced throughout the process. They respected my decision-making process and helped to guide me only when I asked. I was a pleasure working with the staff and I look forward to the day that I can walk in and buy something other than the ultimate in "mom mobiles." More

Excellent sales! My friend recommended this dealership for me. Zachary Lauer was my sales man. Great guy, very honest and helpful. he let me tested drive the car and t My friend recommended this dealership for me. Zachary Lauer was my sales man. Great guy, very honest and helpful. he let me tested drive the car and took me through the steps of ordering and getting what i want. during the built of the car he gave me updates about the car and when it's going to arrive from Germany. More