Mercedes-Benz of Sudbury

superior service to other dealers we had dealt with Being a perfectionist, had been looking for the 'just right' Lexus 460 Long (my 5th Lexus), for 2 years and over time have purchased many other vehicl Being a perfectionist, had been looking for the 'just right' Lexus 460 Long (my 5th Lexus), for 2 years and over time have purchased many other vehicles thus do have reasonable experience in vehicle buying. We were fortunate to have spotted the Lexus we wanted at Natick and had Mr. Alexandre Varaksin as out sales rep when we arrived. What stood out was he was not at all high pressure, he did not appear manipulative as is so often the case with sales persons, and he did not 'hound' us to make the purchase even when it took a bit of time for us to make up our minds. Further, when we were handed over to Mr. Jaime McCracken to finalize the sale again no pressure, no hidden costs discovered, and when we picked up the car several days later it was detailed in a professional manner as was promised so we must also compliment the service department whom we assume did the detailing. I would most heartily recommend this dealership and Mr. Varaksin to others. More

Very easy buying process! I have have been having trouble deciding what my next vehicle should be, After looking at a wide range of options I kept coming back to the MB e Clas I have have been having trouble deciding what my next vehicle should be, After looking at a wide range of options I kept coming back to the MB e Class Coupe. But still thought I might go with the 2017 e Class sedan. When I went to MB of Natick I met Alex Varaksin who promptly showed me the 2017 sedan and the 2016 e Coupe, Talk about a tough decision. Luckily his manager, Dijana Stanisic, also got involved and discussed my needs (heavy commuting, need for a "Sporty" driver,.... As well as my "value" orientation. Alex and Dijana explained the cost elements, special offers, etc. in great detail allowing for a better informed decision. Once I made the call, e Coupe! Great car? Great Price. Value. Jaime in Finance handled all the paperwork quick and easy. Picked the car up less than 24 hour later! I highly recommend MB of Natick. Ask for Alex and his manager Dijana you won't be disappointed. More

Nice guys A good family friend referred us to Natick. David has now sold our family many cars and on the last car it was the deal of the century. David is e A good family friend referred us to Natick. David has now sold our family many cars and on the last car it was the deal of the century. David is easy going and has a great heart very cultured gentleman. Makes buying a car fun. Mattew has take over our servicing. He has more knowledge than most about cars. He has the same car as me which I think is really cool. He made my life so smooth by delivering and picking up my car with a laoner. My car came back great. More

BEST CAR SHOPPING EXPERIENCE EVER!!! David Shobeiri in Sales and Jamie McCracken in Finance were the best team we've ever worked with in getting the car of my dreams!!! Thank you Herb Ch David Shobeiri in Sales and Jamie McCracken in Finance were the best team we've ever worked with in getting the car of my dreams!!! Thank you Herb Chambers for hiring the best people ever and for having a high quality product!!! We are never going to look elsewhere for any future purchases or upgrades! More

Car Purchase Excellence (Gerson Ruiz is terrific) This past week, I decided to stop into the Mercedes-Benz dealer in Natick after reaching out them online. CThe receptionists were extremely friendly a This past week, I decided to stop into the Mercedes-Benz dealer in Natick after reaching out them online. CThe receptionists were extremely friendly and I was introduced to Christian Bradley (online sales consultant) who introduced me to Gerson Ruiz, my sales consultant. Gerson made every effort to understand my needs and offer solutions without pushing for a hard sell. We drove to different SUVs and discussed the pros and cons including the value of my trade. We went over every single option in both SUVs, front to back! Getson waited while my wife came to the dealership to have a look at the ML350 that I was very interested in. We spent some time discussing the pros and cons of buying certified pre-owned versus a new GLC. The whole time, I felt like Gerson listened to my needs and added a balanced perspective based on his deep knowledge of the two SUVs. I got a terrific price on the ML350 and received more than fair value for my trade. Gerson went the extra mile in setting up my delivery date (today) and made sure that everything ran smoothly as I received my new vehicle. What a great experience, service excellence! I highly recommended Mercedes-Benz of Natick and I hope that you get Gerson as your sales consultant. More

Caring Guys My car I purchased in July of 2015 only has 4000 plus miles. I noticed a slight issue with the alignment of the front bumper on the driver's side. I'm My car I purchased in July of 2015 only has 4000 plus miles. I noticed a slight issue with the alignment of the front bumper on the driver's side. I'm a real perfectionist especially when it comes to my cars. So of course I wanted it fixed and properly. David Shobeiri my Salesman always is concerned with my matters and immediately wanted to help. He made his way over with me to service. Mattew Killian service advisor was on his way out of work but he wanted to help me as well. He stayed longer to hell that just doesn't happen these days. Matt told me is be best to show the Eric Ferits the general manager Matt actually interrupted the meeting and David went along. Matt showed showed Eric GM my car. Matt did a great follow up the next day. He aranged me a great rental car and the appointment at the body shop. I requested that he makes sure the car gets to body shop and back with needing any other work. Also Matt arranged to store my car inside at the dealership and body shop. Matt kept me in the loop the entire time. His follow up is great. Dealership body shop did an amazing job. The minor issue was taken care of with no issue. The response I got from Matt was amazing. David cares about his customers and isn't done when the deal is done. More

Mercedes of Natick Crew Part 2 Wayne Proctor in parts is so friendly. He will not give up on till he find parts you have been looking. He even stayed after hours this past Friday to Wayne Proctor in parts is so friendly. He will not give up on till he find parts you have been looking. He even stayed after hours this past Friday to help me out. I always give him hard tasks. Finding parts for my father's 280sl through Mercedes Classic Car Center. Wayne is knowledge and the man to see. Giovanni Cruz always takes care of me with rental cars he makes it so painless and easy. My family and I always exchange cars so we need to be on each others rental car agreements. He knows I dis like SUVs because I drive a coupe. So he always gets me in a sedan. So I don't feel out of place. The policy is ready with the sedan cleaned and gassed up so I can hit road without losing any time. Fred Romsey is the back bone of the service Department. He is clam, friendly, and a straight shooter. He has filled in as an service advisor for me many times. He has never treated like less of a client then his regular clients. I have even watched him with difficult clients. This guy kept calling him Frank. Fred kept his cool and played it off. Fred is very Classy. Alyssa Crowe she has always been a pleasant person to see and work with. She usually will see me on a Saturday. The service works less hours and is not fully staffed so they need to get a lot more done in less time with a few people working. She is always cheerful and pleasant. More

New Service Advisor Mattew is a young gentleman who understands how to treat a customer. I want to be in and out with no issues. The 1st time he helped me. They forg Mattew is a young gentleman who understands how to treat a customer. I want to be in and out with no issues. The 1st time he helped me. They forgot a minor item to be reinstalled in the car. Everyone was extremely busy. He must have seen me from the corner of his but Mattew rushed over. Found out the problem then took the car to the back and took care of the problem personally him. I was very impressed. Mattew later told me he was a former tech. I was able to get to work without too much time lost. More