Mercedes-Benz of Sudbury

Great service. Special thanks to technician Marcus, who came all the way to Stowe to change the light bulb of my car. Quick respond and great service. Special thanks to technician Marcus, who came all the way to Stowe to change the light bulb of my car. Quick respond and great service. More

Great Experience in buying GLE350 I have recently bought a 2017 GLE350 with Mercedes Benz of Natick. Special thanks to Charles Scrymgeour and Jamie McCracken. They made my purchase exp I have recently bought a 2017 GLE350 with Mercedes Benz of Natick. Special thanks to Charles Scrymgeour and Jamie McCracken. They made my purchase experience so great that I don't feel any pressure for buying nor any aggressiveness when working with them. They truly understand what customers want and put customers into the center of the whole process. I would strongly recommend this Mercedes Dealer!! More

Natick Mercedes Sets The Standard I live in New Hampshire and purchased my Benz at Natick! The service level is the gold standard. Renata is my service advisor and everything is explai I live in New Hampshire and purchased my Benz at Natick! The service level is the gold standard. Renata is my service advisor and everything is explained and is always perfect. I always admire the level of customer care Renata and her team give me. I try to treat my customers in my own business to the same level. I recommend the service even if you have a dealer 10 miles from your home like I do. I drive 50 minutes to drop my Benz off knowing it will be perfectly taken care of! More

Top shelf, could not have been better. From the moment we were greeted by Scott, one of the Managers, to the final MA. Vehicle Inspection on delivery day, the experience was no pressure, to From the moment we were greeted by Scott, one of the Managers, to the final MA. Vehicle Inspection on delivery day, the experience was no pressure, totally accommodating to our needs, informative/educational, highly professional, and fun. Bill Glasman was our guy and he took charge of making it happen with the car we were looking for. All of the support staff surrounding the sale have been well trained and are customer-centric. The drive-away price was fair when you consider the whole ' product', meaning not just the car. Would have preferred a document listing the work done to the car instead of an oral statement from Ned, the Used Car Mgr. But, ask for Bill Glasman and you'll see what we experienced. More

EXCELLENT and EXCEPTIONAL !!!!!! I have to say Mo's customer service was EXCELLENT and EXCEPTIONAL !!!!. From the time I walked in to the time I left he was very professional, attent I have to say Mo's customer service was EXCELLENT and EXCEPTIONAL !!!!. From the time I walked in to the time I left he was very professional, attentive , knowledgeable, understanding, courteous and respectful. He went ABOVE and BEYOND and he definitely needs mention and recognition. Zine, too provided great customer service, his guidance and information was greatly appreciated. I have already recommend Mo to my family members, friends and co-workers. I hope to do business with him and this dealership in the future. More

Simply Exceptional Our family recently purchased two vehicles from this dealership and both experiences were simply exceptional. The folks at this dealer are consummate Our family recently purchased two vehicles from this dealership and both experiences were simply exceptional. The folks at this dealer are consummate professionals. We were out of state buyers and they handled all of our inquires effectively, efficiently and with the utmost professionalism. When we needed certain aspects of our purchase to be handled in a time sensitive manner we received extremely expeditious and courteous service. This dealer's pricing is bar-none the most aggressive our family has seen in the northeast in greater than 30-years of making Mercedes Benz purchases. While all of the sales staff was very amiable, knowledgable and courteous, we felt that our salesman, Ned Gompper was phenomenal. Ned was meticulous about every aspect of our purchases and he made it very clear that our experience and satisfaction with the dealership, our cars, and the purchase was his greatest priority and concern. We will undoubtedly return to this dealer in the future and without hesitation will refer all of our friends, co-workers and family to this dealership as well. More

Professional and courtious and understanding says it all. My mom had just weeks prior to our visit to Mercedes Benz of Natick been in an accident that totalled her E 320. At 81 years old she had a perfect dri My mom had just weeks prior to our visit to Mercedes Benz of Natick been in an accident that totalled her E 320. At 81 years old she had a perfect driving record to this time. The family agreed that "mom" should keep driving however staying with a Mercedes was mandatory. We started on line with a search of available vehicles and a call to Natick to set up an appointment with sales. I spoke with a very polite and informative gal named Elyse. Upon arrival at Natick we met Elyse within minutes of walking in. Elyse was genuinely polite and made sure that my mom would be comfortable before we met our salesman. I had "Scott" written down as our salesperson however it was explained to us that Scott was unavailable and that Charles would be taking care of us. Charles was nothing short of a gentleman and showed patience and consideration to my mom's needs. After a test drive we settled on a 2014 C300 which Charles and I thought would be the best choice due to the C being more compact and easier for my mom to manuever over an E. The remainder of the experience has been extremely positive from dealing with Zine in finance, service prepping the vehicle and Charles following up with everything so that there were no lose ends. My mom is happy with her C class. Since I can remember my parents always drove BMW's or Mercedes Benz cars. The C is another chapter. I mentioned to Charles that with mom living in Shrewsbury we drive past Wagner on our way to Herb Chambers. My wife and I along with one of sons and now mom have had positive experiences with purchases of BMW or Mercedes Benz autos from Herb Chambers dealerships. Like dealing with Charles it's obvious that you are being taken care of by automobile enthusists and that starts at the top with the owner. We will be back in the future. Thank you Elyse and Charles! Ken Salsman and family Westborough More

Exceptional Experience Exceptional experience for an out of state buyer. I've made multiple Mercedes Benz purchases in NJ and MB of Natick's service is simply unrivaled com Exceptional experience for an out of state buyer. I've made multiple Mercedes Benz purchases in NJ and MB of Natick's service is simply unrivaled compared to my local dealers. Compared to Jersey dealers, MB of Natick offered far more competitive pricing, the staff were welcoming, helpful and exceedingly pleasant. Ned Gompper was particularly exceptional; he was attentive and meticulous to all levels of detail, communication with him was prompt and efficient and my satisfaction was his absolute priority. I would absolutely recommend Ned to other clients and I hope to do business with him and this dealership in the future. More

Certified ML350 purchase My wife & I had been searching for a specific color combination, and located one on line at herb chambers of Natick. An initial contact on a Sunday vi My wife & I had been searching for a specific color combination, and located one on line at herb chambers of Natick. An initial contact on a Sunday via email, produced an almost immediate reply and then a follow-up call from Max, (used car mgr), for general evaluation of my trade. Having made a fair guess over the phone, we then made arrangements to test drive the car and fine tune the deal. I should point out that we're from Fall River, and driving to Natick was never in the original plan, but arranged the visit mid-day to try to avoid the commuter traffic and everyone we encountered made every effort to be accommodating. We sat down with "JC" at about 12:30, when I immediately advised that with 40+ years in the auto industry, I was not open to purchasing anything but the car and they, again, were as accommodating as could be. Bottom line... we drove out of there at 3:30, in our new(er) ML350, with the deal signed, all financing settled, and with the vehicle serviced and detailed. This is the 3rd certified Benz we've purchased in the last dozen years, & though Benz dealers in general tend to be very accommodating, I found JC & Max as good, (or better), than any. The detailers did an outstanding job, and I tend to be very critical, and am very pleased with this he overall outcome. More

Amazing !!! Just bought a cla250 from Mercedes Benz of natick and my experience was amazing. Everyone was friendly and very helpful. Zine and Moe were very helpfu Just bought a cla250 from Mercedes Benz of natick and my experience was amazing. Everyone was friendly and very helpful. Zine and Moe were very helpful and made it so much easier to purchase the vehicle I was looking for. Fast service and very organized. I couldn't be more satisfied. By far the best dealerships I've been to and would highly recommend to anyone. I love it ! More