Mercedes-Benz of Sudbury

Terrific service experience via Ian Costello Ian couldn’t have been more helpful in managing my service need. Communicated extremely well & went all out to insure my service part was delivered Ian couldn’t have been more helpful in managing my service need. Communicated extremely well & went all out to insure my service part was delivered overnight so that my trip south could happen as scheduled . . . I was extremely satisfied . . . More

Suzanne and Steve Boston have been great since 2006! That is the reason I keep coming back when I need a new Mercedes Benz. This is my 3rd purchase. That is the reason I keep coming back when I need a new Mercedes Benz. This is my 3rd purchase. More

Thank you! Charles listened / was patient while working hard to find my car. Shahien & Jamie invaluably helpful & knowledgeable. Every person was amazingly Charles listened / was patient while working hard to find my car. Shahien & Jamie invaluably helpful & knowledgeable. Every person was amazingly personable, kind & helpful. THANK YOU! More

Amazing experience and follow up! The service was impeccable - I went for a regular service and found that needed more work. Both Ian and especially Brian ensured everything was taken The service was impeccable - I went for a regular service and found that needed more work. Both Ian and especially Brian ensured everything was taken care of. Thank you! More

10+ customer service I was contacted by Cleopatra Anderson out of the blue. Turns out my lease mileage was getting high and she suggested now would be a good time to roll I was contacted by Cleopatra Anderson out of the blue. Turns out my lease mileage was getting high and she suggested now would be a good time to roll into a new lease. I literally had no idea what she was talking about. No worries: she had my best interests at heart. We were able to get a 2018 C300 that fit the bill and was ready the next day. That's when I met Shahien Shobeiri who took me through the technical details of the C300 that I had not been utilizing - and showed me a couple of shortcuts! The customer service at Mercedes-Benz of Natick is truly excellent and I highly recommend trusting this team with your next purchase (or lease). More

Wonderful Experience Excellent introduction to the product and Gary Fine, the salesperson we worked with, was very personable, helpful and knowledgeable. Great follow up! Excellent introduction to the product and Gary Fine, the salesperson we worked with, was very personable, helpful and knowledgeable. Great follow up! Thank you, Gary! More

Purchase of a new E63 AMG S I've been buying cars for 25 years now, and have had many good experiences. But I must say, the Natick Mercedes Benz experience was by far the best I I've been buying cars for 25 years now, and have had many good experiences. But I must say, the Natick Mercedes Benz experience was by far the best I have ever had. They were respectful, professional and skipped with the antiquated sales pitches of yesteryear. They had a passion for the cars they were selling and a love of being professional from the initial contact with me, through the negotiation, signing the deal, processing through the business office and finally at the pickup. It was especially stark given the fact that the other dealerships pushy ineptitude with the artificial sales pressure tactics were so stark. The Natick MB team was truly amazing. They clearly loved the car they were selling me (E63 AMG S), understood what kind of car it was, and respected my choice and desire for wanting to buy the car. My deepest gratitude to Jose Cabrera, Cong Truong, and Jamie McCraken the finance manager. You all did your profession proud in the way you conducted yourselves. I will say that the entire dealership was superb to me, and my children, and it is impossible to remember all your names. I can't thank you all enough for making this such a great experience! I thank you again, and look forward to dealing with you again when my wife goes to purchase her next car. More

Wonderful experience Highly recommend Charles Scrymgeour, I got exactly what I wanted.. Charles was a true expert he made the experience very comfortable .and was a true Highly recommend Charles Scrymgeour, I got exactly what I wanted.. Charles was a true expert he made the experience very comfortable .and was a true professional with great personality .. More

Our First Meeting...OUTSTANDING! First Jon Montes was so great to keep me informed. I saw a car that I was looking for but unfortunately it sold before I could purchase it. Then, it s First Jon Montes was so great to keep me informed. I saw a car that I was looking for but unfortunately it sold before I could purchase it. Then, it suddenly became available, and Jon alerted me right away! I was so excited. From the moment we arrived we were greeted with friendly smiles, and warm handshakes. While we did have an appointment, I had no idea so many strangers would know our names. We were free to look around while our sales representative, Jose Cabrera made copies of our drivers licenses for test drive in a used 2014 (much sought after) 4MATIC wagon with all the wonderful features I have been searching for! His knowledge of the features was as professional as we expected. As a Realtor, and College Professor, and my husband an Airline Pilot, we appreciate this level of service and consideration of our time and our needs. Thank you Mercedes-Benz of Natick! We give you an A+ The Hampton's More