Mercedes-Benz of Sudbury

Roadside assistance = great First time ever (in 5+ years across 2 different SUVs) calling to take advantage of the included roadside assistance. I needed to change to the "donut First time ever (in 5+ years across 2 different SUVs) calling to take advantage of the included roadside assistance. I needed to change to the "donut" spare for a flat tire (SUV parked in my driveway), so that I could get the replacement tire installed, but I couldn't budge the lug nuts using the included stubby bar in the in-car kit. Called service, found out that it's not contracted out to AAA or other tow service - it's an actual M-B dealership employee in a white GLE service SUV that comes to you. The M-B service includes a GPS-based tracking website that tells you exactly where the service person is while on his or her way to you. He zipped right over, and had the wheel swap done in like 5 minutes, on a Friday night. Better than expected; definitely softened the blow of having a 5th (!!!) puncture to a Continental 4x4 Contact tire in 2 years. More

Very good first-time service experience I had not been to the Natick dealership before, but stopped in because it's convenient location. I had just a minor service issue, and found the serv I had not been to the Natick dealership before, but stopped in because it's convenient location. I had just a minor service issue, and found the service representative and the whole operation to be very helpful and professional. We scheduled an appointment and arranged a loaner vehicle, and they thoroughly checked out the issue and got me back on the road. I will definitely go back. More

Best first experience at a Mercedes dealership I would like to thank Gary and Cong for their professionalism. They listened to us and really helped us get what we were looking for. We also had a fe I would like to thank Gary and Cong for their professionalism. They listened to us and really helped us get what we were looking for. We also had a few problems but they were able to resolved them efficiently. We've been to many dealerships but this is the best one so by far!! More

Most efficient and helpful Service advisor Ian Costello is caring and most professional- a real asset. he embraced my situation and was most responsive. He made my visit smooth Service advisor Ian Costello is caring and most professional- a real asset. he embraced my situation and was most responsive. He made my visit smooth and stress free. More

Pleasant experience great serice Gary was a very informative and knowledgeable salesperson who did not resort to any pressure tactics. He was enthusiastic about Mercedes and was ver Gary was a very informative and knowledgeable salesperson who did not resort to any pressure tactics. He was enthusiastic about Mercedes and was very patient in explaining the car's features and the dealership's services. More

Terrific Sales Team The sales team of Gary Fine, Cong Truong and Shahien Shobeiri were fantastic ! Each of them contributed to a very satisfying experience in purchasing The sales team of Gary Fine, Cong Truong and Shahien Shobeiri were fantastic ! Each of them contributed to a very satisfying experience in purchasing my new 2018 E300 Sedan. They all took the time to help me select the right car and educate me on all of the functional features. I couldn't be happier with the outcome. This is the second new car I've purchased from Mercedes-Benz Natick and look forward to my continued relationship with this dealership. More

All's well. If you're busy with lots of work and family things to do, then the most important aspect of dealing with any kind of service is no surprises. It's all If you're busy with lots of work and family things to do, then the most important aspect of dealing with any kind of service is no surprises. It's all about timing. Pleased to say that yet again, the HC Mercedes service team in Natick made sure that everything went exactly according to plan. Perfect. And, the car runs and looks like new. More

The consumer comes first This dealership is a reflection of the owner, Herb Chambers whose attention to detail makes one come back for every new car. The salesmen are knowledg This dealership is a reflection of the owner, Herb Chambers whose attention to detail makes one come back for every new car. The salesmen are knowledgable and eager to get you a fair price. The service department is efficient and a replacement car is available for long services. The waiting room is spacious with fresh coffee and goodies. More

Buying another car in very short period of time I had bought a brand new 2017 GLE350 with Charles at the end of Yr2016. In early December 2017, I got into a car accidence where my SUV was assessed t I had bought a brand new 2017 GLE350 with Charles at the end of Yr2016. In early December 2017, I got into a car accidence where my SUV was assessed to a "total loss" by the car insurance company in the last week of December. I called Charles that I would like to buy another GLE350, and by the time I walked in, Charles had already located one GLE350 that have almost identical package and options that I had with the damaged SUV. And I am also getting a very good price on this new 2018 GLE 350. Thanks Charles for your help! More

Purchase of certified Mercedes-Benz We found all the staff excellent, professional and helpful. All the staff were very responsive to our questions and requests. Gary Fine made this sal We found all the staff excellent, professional and helpful. All the staff were very responsive to our questions and requests. Gary Fine made this sale a pleasure to us. More