Mercedes-Benz of Sudbury

Enjoyed our first new MB experience Sales person extremely personal and professional. He educated us on options to secure the new car, and spent time searching for the exact color and m Sales person extremely personal and professional. He educated us on options to secure the new car, and spent time searching for the exact color and model that we wanted. More

Excellent Customer Service John Ziedins, ( Pre owned general Manager ) He was extremely accommodating. Will recommend and buy again from this dealership. John actually paint John Ziedins, ( Pre owned general Manager ) He was extremely accommodating. Will recommend and buy again from this dealership. John actually painted a mark on the door of a used vehicle to satisfy me, and made the vehicle look brand new. Within weeks, I realized that I wanted a car instead of a SUV, John allowed me to trade the car in for another vehicle and actually had the other vehicle shipped to the Natick dealership for me. Extremely professional, kind, caring gentleman. I give him all thumbs up.. Sales person - David Shobeiri Excellent care Overall great experience Great dealership Jamie McCracken in finance - great to work with More

Service My last 6 cars from this dealership, they treat me like Family!! Had hit a huge pothole and needed to drop off car at night and get loner. In and out My last 6 cars from this dealership, they treat me like Family!! Had hit a huge pothole and needed to drop off car at night and get loner. In and out within minutes. Love them More

Always Amazing! I would not go anywhere but here! I even chose to have my car towed FROM NH, cause I only trust this dealership. Thanks Savannah + Team for great serv I would not go anywhere but here! I even chose to have my car towed FROM NH, cause I only trust this dealership. Thanks Savannah + Team for great service! More

Roadside assistance = great First time ever (in 5+ years across 2 different SUVs) calling to take advantage of the included roadside assistance. I needed to change to the "donut First time ever (in 5+ years across 2 different SUVs) calling to take advantage of the included roadside assistance. I needed to change to the "donut" spare for a flat tire (SUV parked in my driveway), so that I could get the replacement tire installed, but I couldn't budge the lug nuts using the included stubby bar in the in-car kit. Called service, found out that it's not contracted out to AAA or other tow service - it's an actual M-B dealership employee in a white GLE service SUV that comes to you. The M-B service includes a GPS-based tracking website that tells you exactly where the service person is while on his or her way to you. He zipped right over, and had the wheel swap done in like 5 minutes, on a Friday night. Better than expected; definitely softened the blow of having a 5th (!!!) puncture to a Continental 4x4 Contact tire in 2 years. More

Very good first-time service experience I had not been to the Natick dealership before, but stopped in because it's convenient location. I had just a minor service issue, and found the serv I had not been to the Natick dealership before, but stopped in because it's convenient location. I had just a minor service issue, and found the service representative and the whole operation to be very helpful and professional. We scheduled an appointment and arranged a loaner vehicle, and they thoroughly checked out the issue and got me back on the road. I will definitely go back. More

Best first experience at a Mercedes dealership I would like to thank Gary and Cong for their professionalism. They listened to us and really helped us get what we were looking for. We also had a fe I would like to thank Gary and Cong for their professionalism. They listened to us and really helped us get what we were looking for. We also had a few problems but they were able to resolved them efficiently. We've been to many dealerships but this is the best one so by far!! More

Most efficient and helpful Service advisor Ian Costello is caring and most professional- a real asset. he embraced my situation and was most responsive. He made my visit smooth Service advisor Ian Costello is caring and most professional- a real asset. he embraced my situation and was most responsive. He made my visit smooth and stress free. More

Pleasant experience great serice Gary was a very informative and knowledgeable salesperson who did not resort to any pressure tactics. He was enthusiastic about Mercedes and was ver Gary was a very informative and knowledgeable salesperson who did not resort to any pressure tactics. He was enthusiastic about Mercedes and was very patient in explaining the car's features and the dealership's services. More

Terrific Sales Team The sales team of Gary Fine, Cong Truong and Shahien Shobeiri were fantastic ! Each of them contributed to a very satisfying experience in purchasing The sales team of Gary Fine, Cong Truong and Shahien Shobeiri were fantastic ! Each of them contributed to a very satisfying experience in purchasing my new 2018 E300 Sedan. They all took the time to help me select the right car and educate me on all of the functional features. I couldn't be happier with the outcome. This is the second new car I've purchased from Mercedes-Benz Natick and look forward to my continued relationship with this dealership. More