Mercedes-Benz of Sudbury

thsank you Mr. Craig We had a warranty issue with our car, and Mr Craig stood by his word and fixed our car with no problems. Thanks to him and his team for a great job. We had a warranty issue with our car, and Mr Craig stood by his word and fixed our car with no problems. Thanks to him and his team for a great job. More

Smiling Professional Staff Gary was professional, friendly, knowledgeable, and willing to go above and beyond in all aspects of helping put me at ease in deciding to purchase my Gary was professional, friendly, knowledgeable, and willing to go above and beyond in all aspects of helping put me at ease in deciding to purchase my 2015 c300matic. No pressure; reassuring; patient; a few more descriptives that definitely apply to Gary. And I never felt the time spent and attitude towards me while purchasing a used car was in any way less than if I was buying a new more expensive model. Each employee, whether connected to any aspect of my presence at the dealership or not was friendly while being totally professional. They all seem to enjoy being at work. Speaks volumes, in my opinion, of the dealership. I am so glad I researched the inventory available so that I can now say I’m a very happy satisfied customer looking forward to futures visits back. More

Tire Replacement Unexpected tire issue with new tires (5000 miles). Had to put donut on and hard to drive at 50 mph. Excellent service replacing tire before upcoming Unexpected tire issue with new tires (5000 miles). Had to put donut on and hard to drive at 50 mph. Excellent service replacing tire before upcoming winter storm. More

Excellent Attention Everyone that we encountered at the dealership was very professional and gave us the best experience possible. Gary Fine was outstanding at helping m Everyone that we encountered at the dealership was very professional and gave us the best experience possible. Gary Fine was outstanding at helping me find the right vehicle and assisting me with his excellent knowledge of Mercedes. He spent a great deal of time with me and my family and made sure he answered all of my questions. Shahien was also wonderful when the car was delivered to me. He really went through the car and made sure I was comfortable with all the technology. More

Fantastic experience It was such a pleasant experience from the moment I walked in the door. Everyone was both friendly and professional . There was absolutely no pressur It was such a pleasant experience from the moment I walked in the door. Everyone was both friendly and professional . There was absolutely no pressure . I can’t say enough about Fred Schultz. I would recommend Mercedes of Batick to everyone. More

Excellent experience Our salesman gary fine was very attentive and helpful responding quickly with all our questions and issues. He went over and beyond our expectations. Our salesman gary fine was very attentive and helpful responding quickly with all our questions and issues. He went over and beyond our expectations. We are very appreciative More

Quick and professional service I needed to check break pedal and to change a light bulb in a door handle. Everything was fixed the same day and on top of that mechanic found another I needed to check break pedal and to change a light bulb in a door handle. Everything was fixed the same day and on top of that mechanic found another malfunctioning piece that I was not aware of and also replaced it. More

A pleasure from start to finish. I have leased a vehicle from Mercedes Natick before. The service is exceptional and this is due to Charles, who looked after my every need, helped thr I have leased a vehicle from Mercedes Natick before. The service is exceptional and this is due to Charles, who looked after my every need, helped through the process and kept me informed of my options for my new vehicle. More

Great service! Great Service! Needed a possible leak looked at and A service done and they were more than accommodating as far as appointment time and length of serv Great Service! Needed a possible leak looked at and A service done and they were more than accommodating as far as appointment time and length of service. Had my car back same day and looks great. More

First Class Experience Mercedes Benz of Natick is a top notch operation. Sales, financing and service are simple, efficient and rewarding. David Shobeiri sold me my vehicle Mercedes Benz of Natick is a top notch operation. Sales, financing and service are simple, efficient and rewarding. David Shobeiri sold me my vehicle and I worked with Zine Bentoudja to finance. Ian Costello is my service advisor. In my opinion I have gained both personal and professional relationships with these individuals over the past couple years. It is a pleasure to do business with this dealer and I know my car is serviced to perform like new every time. They have gained a devoted customer and I have shared my experience with family and friends suggesting they patronize Mercedes Benz of Natick as well. More