Mercedes-Benz of Sudbury

Great buying experience Gary and MB of Natick were great...including Cong and Jamie in Financing and Shahein for his help with all vehicle features! We went in on Saturday Ma Gary and MB of Natick were great...including Cong and Jamie in Financing and Shahein for his help with all vehicle features! We went in on Saturday May 5 and Gary spent a solid hour plus with us as we sat in the GLE class, then the GL and then checked out the E class, then the S63 AMG and finally the S560. No pressure at all and Gary knew everything about each car. We sat in the E 43 as well but kept coming back to the S560 as the most comfortable option. We returned on Monday evening and confirmed the S560 was the right car for us after a test drive...as long as we wanted...no pressure...we returned and initiated the purchase discussion. We could not finish that evening, but Gary knew what we wanted and a few texts later and we were good. Then began the search, as the vehicle we wanted was not in Natick. Nor was it really anywhere to be found_in_the_country!!! Gary lead the search and found the car and negotiated delivery from another dealer and kept us informed of the status all along the way. The car arrived on Monday, May 14 and he handled all the prep, made sure everything was in good order and was just totally ON the entire time. The buying experience through Gary was along the line of concierge service at the Ritz...bow tie and all!!! MB Natick is the nearest dealer to me, and I’m thrilled to have started a relationship with them for this S560 4Matic and future vehicles! Thanks Gary!!! More

Great service! called & spoke to Savannah from the road because my tire was going flat as I drove down the Mass Turnpike & she said of course I could bring my car in called & spoke to Savannah from the road because my tire was going flat as I drove down the Mass Turnpike & she said of course I could bring my car in immediately. It was close to closing time so Mark gave me a ride home in the service van. Both of these employees took care of me immediately & set my mind at ease. Granted, it took 2 days to get a new tire b/c it had to be ordered but that was fine & out of their control. Great customer service! Both of these employees are to be commended! More

Excellent service Gary Fine is a professional salesman, and mostly important has a great personality and sense of humor. We just popped into the dealership to check o Gary Fine is a professional salesman, and mostly important has a great personality and sense of humor. We just popped into the dealership to check our options, and came out with a car contract, thanks to Gary. He welcomed us, provided us with all options in a professional way. If it wasn’t Gary, I’m pretty sure I wouldn’t have driven this car today. More

Can't imagine buying a car anywhere else! After having an awful experience earlier in the day at a different dealership, I stopped by Mercedes-Benz of Natick in a last-ditch effort to find a c After having an awful experience earlier in the day at a different dealership, I stopped by Mercedes-Benz of Natick in a last-ditch effort to find a car. I met Gary Fine and he couldn't have been nicer. He didn't have the exact car I was looking for, but stayed in touch with me over the next two weeks as he hunted it down. I ended up buying my new 2018 GLC from him a couple of weeks ago and it couldn't have been a better experience. Everyone has been extremely friendly and professional and the entire car buying experience has actually been FUN. Thanks again to Gary...I can't imagine buying a car from anyone else. More

Could not be happier with my new E300 with AMG Styling Gary Fine provided an extraordinary level of professional sales+ understanding my needs! He made the total buying experience a pleasure! Gary put me Gary Fine provided an extraordinary level of professional sales+ understanding my needs! He made the total buying experience a pleasure! Gary put me into the E300 with AMG Styling- I didn't even know this model existed! Gary is also a great listener and knows the Mercedes brand like no one else! I have not been this happy with a car since my first GTO and Jag XJR! and thank you to a great support team...... - Jamie McCracken/Finance ( very helpful with all the paperwork and a pleasure to work with) - Shahien Shobeiri/ Sales ( the patience of a Saint explaining all the onboard tech features) - Suzanne Daniels / Service ( a total PRO and thank you for keeping me at Herb Chambers) - Savannah Silva/ Service ( Your Mercedes Best Friend and she never disappoints) More

Awesome.. beyond comparison We got our new C300 from Mercedes at Natick and our experience was truly exceptional. We worked with Lisa and then Fred from Sales team and they were We got our new C300 from Mercedes at Natick and our experience was truly exceptional. We worked with Lisa and then Fred from Sales team and they were very friendly and patient and helped us in our very satisfactory purchase.. More

New Car Purchase Gary Fine went over all of the options, taking time to explain everything, staying late. Shahein Shobein was very knowledgeable and patient in explai Gary Fine went over all of the options, taking time to explain everything, staying late. Shahein Shobein was very knowledgeable and patient in explaining all of the features of the car once it arrived. More

Comfortable transaction, casual elegance Jon Montes is a knowledgeable professional. Our experience was easy and casual. The staff is respectful, not over the top. You can ask for what you wa Jon Montes is a knowledgeable professional. Our experience was easy and casual. The staff is respectful, not over the top. You can ask for what you want and feel no pressure. More

We had amazing experience! Everyone was so great to work with, especially Francisco and Zine, who made us feel like family. Francisco worked hard to meet our needs and wasn’t pu Everyone was so great to work with, especially Francisco and Zine, who made us feel like family. Francisco worked hard to meet our needs and wasn’t pushy at all, but kept in touch while we made our decision. Negotiation was pleasant and his sense of humor was refreshing. Zine was amazing as well and made the lease application process easy. Thx u both! More

Excellent Service! Jose was very helpful with making the car purchasing process as easy as possible! I will definitely do business with Mercedes-benz of Natick again! Jose was very helpful with making the car purchasing process as easy as possible! I will definitely do business with Mercedes-benz of Natick again! More