Mercedes-Benz of Sudbury

Scott Masterson was great. Very attentive to my schedule, proactive about unforeseen service needs and consultative about service options to the issues identified during the visit. proactive about unforeseen service needs and consultative about service options to the issues identified during the visit. More

Had a great expierience purchasing my second vehicle with Vito Argote @ Mercedes Benz in Natick. He was very straight forward & great to do business with. I hope to meet him again, or at least someone with t Vito Argote @ Mercedes Benz in Natick. He was very straight forward & great to do business with. I hope to meet him again, or at least someone with the same attitude & professionalism Vito displayed when the time comes to make another purchase in the future. you're very much appreciated!. - Sadrac J. More

What a terrific experience purchasing a car! I had been looking at the GLC for a while and experienced such great customer service with Vito I purchased from him. A patient and relaxed environment with som looking at the GLC for a while and experienced such great customer service with Vito I purchased from him. A patient and relaxed environment with some really wonderful staff. Thank you all! More

It was a great pleasure working with Nick Salem at Mercedes Benz of Natick. I can say Nick made sure my experience is A+ Purchasing my 2021 GLS. He went above and beyond to explain the products and gi Mercedes Benz of Natick. I can say Nick made sure my experience is A+ Purchasing my 2021 GLS. He went above and beyond to explain the products and give me the product that fits my needs and locate the color and spec I am looking for despite the shortage in this time of the year due to the COVID 19 epidemic . He also helped me pick the best financing options. He worked tirelessly getting the best rate. He explained my warranty options and what to expect owning the product long term. As a result with my purchase I will be coming for my third car with MB of Natick soon. I was happy to trade in my BMW without hesitation and stay in the Mercedes brand. Thank you Nick and team. My advice shop this dealership because that’s where you will make the deal. Thank you. More

Andrew Pritchard helped me to design and order a beautiful AMG G 63 G-Wagon, and I haven't been this excited to get a new "toy" since I was a child! The whole team at MB of Natick (including Kolls beautiful AMG G 63 G-Wagon, and I haven't been this excited to get a new "toy" since I was a child! The whole team at MB of Natick (including Kolls Oloko and Nick Salem) hustled to get the car ready for me before Thanksgiving--two weeks ahead of schedule! Special thanks to Caroline Eva for taking me through the many features of the vehicle even as the dealership closed, and for being available for my return visits to ask more questions. And hats off to Anastasiia Riabova, who first greeted me at the dealership and helped me to test drive a G Wagon. This is a crack team, the best that I have worked with to purchase a car. I recommend highly!! More

Scott Masterson, and the rest of the staff in service at MB Natick, were polite, efficient, friendly and professional! What more can you ask for? I will continue to bring my car here. MB Natick, were polite, efficient, friendly and professional! What more can you ask for? I will continue to bring my car here. More

Starting with an immediate response to my inquiry on a used car in their inventory by Andrew, continuing with their readiness to help even though I arrived 20 minutes earlier than my test-drive appointmen used car in their inventory by Andrew, continuing with their readiness to help even though I arrived 20 minutes earlier than my test-drive appointment, the staff was thoroughly responsive. The front desk staff and Andrew connected me to Saena Nikolas, a Sales and Leasing Consultant. Saena effortlessly guided me through the entire process, including explaining the functionality of the car, often guessing my next questions before I went on my test drive. I received a call from Twana exactly on the day I had suggested she should. The efficiency and warmth in all interactions exceeded my expectation without a hint of pressure. Even though I ended up purchasing a car that was not in their inventory, I found their responsiveness and ability to understand customer needs to be top-notch. I would highly recommend this dealership to anyone interested in an auto purchase in this area. -Debashis (visiting dealership Monday, 12/7/2020) More

Scott the person who helped me with my key is a very good person with great customer service. Overall a very pleasant experience and nice atmosphere. person with great customer service. Overall a very pleasant experience and nice atmosphere. More

Scott Masterson, service advisor was excellent. MB of Natick did outstanding job servicing our MB and we recommend using them for Service. They are professional and we feel confident that our auto is sa Natick did outstanding job servicing our MB and we recommend using them for Service. They are professional and we feel confident that our auto is safe and running well. More

I had a great experience and it was a pleasure doing business with Saena and Caroline. They were so patient and kind and helped me with everything and anything that I needed. They made me feel comfortab business with Saena and Caroline. They were so patient and kind and helped me with everything and anything that I needed. They made me feel comfortable and they were amazing and professional. More