Mercedes-Benz of Sudbury

We are happy to have Jonny as our trainer for GLC300. He knows what the customer needs to know and trains them thoroughly with patience. He knows what the customer needs to know and trains them thoroughly with patience. More

I had an appointment with Jonny Pham on Saturday September 07, 2024. to give me a training on my Certified 2023 Mercedes E Class 4Matic. Jonny showed me every option my car had. If I didn't understa September 07, 2024. to give me a training on my Certified 2023 Mercedes E Class 4Matic. Jonny showed me every option my car had. If I didn't understand he showed me again. Jonny went above and beyond. Johnny was very professional and his knowledge of all the options E Class offered. More

Charles was the absolute best sales person I have ever worked with. He made buying a new car flawless . There was not one time we felt pressured into buying a car like most dealerships. I honestly can’t w worked with. He made buying a new car flawless . There was not one time we felt pressured into buying a car like most dealerships. I honestly can’t wait to buy my next car at Herb Chambers of Sudbury because it was that easy, and I’m an hour away. More

I can’t speak highly enough of Steve Boston, Josue Bulux and Jonny Pham. They made the experience of purchasing and learning about our new Mercedes pleasant, seamless and absolutely first rate. Steve was and Jonny Pham. They made the experience of purchasing and learning about our new Mercedes pleasant, seamless and absolutely first rate. Steve was attentive, respectful and straightforward. He went out of his way to be helpful and even gave up a day off to come in and finalize the purchase. Josue then helped us close the transaction efficiently and pleasantly. He walked us through the paperwork and was able to understand our needs and advise us appropriately. Jonny gave a master class in the various features of the car. I must have said “wow” 40 times. Even if I read the manual cover to cover, it would not have been as helpful. There was no question that he could not answer. The 90 minutes spent learning about the car’s features was an amazing added service and I can’t relay how helpful it was. More

Jonny has excellent Delivery Specialist skills. He is thorough, knowledgeable and very patient. Thank you Jonny for taking the time to explain the features of my new GLE 580 to me. He is thorough, knowledgeable and very patient. Thank you Jonny for taking the time to explain the features of my new GLE 580 to me. More

I purchased a pre-owned Mercedes Benz vehicle from another dealership and needed help to reassigning ownership on Mercedes me app. Went to a dealership nearby first and was told that they would charge another dealership and needed help to reassigning ownership on Mercedes me app. Went to a dealership nearby first and was told that they would charge me $210 to update. I decided to move on and contacted Mercedes Benz Sudbury dealership for help instead. This was where I got in touch with Johnny. His full name is Johnny Tran Pham, who is well versed in all tech related to my 2023 vehicle and part of the concierge team. My setup took longer due to my previous setting on my phone and Johnny is beyond patient. He conferenced me in a call with the corporate help team and subsequently corrected all my issues. After my headaches are resolved, Johnny took the time to explain how I can add capabilities to my car and address all my in-the-moment questions. With all he has done for me after an hour long process, Mercedes Benz at Sudbury did not charge me anything for their time and excellent service. I was beyond impressed by their customer service. When I purchase another Mercedes Benz vehicle in the future, Johnny and team would definitely have my first visit! More

Adviser Dan Kristoff Very helpful I'm hardly recommend He help me out like nobody else help me out like nobody else More

I had the pleasure of a session with Jonny who is absolutely the BEST. He is knowledgeable, diligent and patient. The breadth of his knowledge about the features of my vehicle was outstanding. Every absolutely the BEST. He is knowledgeable, diligent and patient. The breadth of his knowledge about the features of my vehicle was outstanding. Every customer should have a session with Jonny! He’s fantastic !!!! I would give him 10 stars! I had a wonderful experience in general, Tampsi, Kolls, Yatin and Nico. Over 5 stars!! More

I recently had the pleasure of attending a training session with Jonny Pham who went above and beyond to make it an outstanding experience. His dedication and expertise were evident from start to finis session with Jonny Pham who went above and beyond to make it an outstanding experience. His dedication and expertise were evident from start to finish. Not only did he provide valuable insights and hands-on guidance, but he also stayed late to ensure that every question was answered and every concern was addressed. His commitment to training was impressive and made a significant difference in my understanding and confidence in driving the GLC. If you’re looking for top-notch training with a professional who genuinely cares about your growth, Jonny is your go-to person. Highly recommend! Shout out to Nick Scherer for helping with all the logistical new car set-up, and Rufaro Gomwe for helping me land the exact type of SUV I wanted. Also, Michael Y. helped get the deal done. I look forward to driving this vehicle for the next few years.  More

Jonny was super knowledgeable about all the technical details of our car.  He really helped us get familiar with the new features right away.  We have purchased other Mercedes vehicles in the past but Jo details of our car.  He really helped us get familiar with the new features right away.  We have purchased other Mercedes vehicles in the past but Jonny’s level of knowledge about the car, all its functionalities, and the interaction with us as customers were more than we have ever experienced or expected.  He followed up with us and even responded to our questions after hours.     Everyone in the dealership was awesome! We really enjoyed working with Nic (worked through all the details to make our out of state purchase possible), Dynae (answered all our questions on the vehicle and worked our car deal over texts!), Franco (took super good care of us the day of delivery and sent us photos of the vehicle while we were making our final decisions), Josue (took care of all the warranty, special offers, and paperwork to finalize the purchase), Sharon (took so many of my calls and tracked everyone down everyone to make sure I got the information I needed, awesome!), and Andrew (made sure our purchasing experience were satisfied).  Thanks! More