Mercedes-Benz of Stockton

The service experience and facility were both the high quality we have learned to expect these past 12 years of being customers. Although costly, it was what we anticipated, so no surprises. quality we have learned to expect these past 12 years of being customers. Although costly, it was what we anticipated, so no surprises. More

I’m extremely disappointed with your customer service for such a high class dealership. I took my vehicle in for service, Kyle Farris at the Stockton CA branch helped me, it was by far the worst experience. such a high class dealership. I took my vehicle in for service, Kyle Farris at the Stockton CA branch helped me, it was by far the worst experience. Part of the service required was the replacement of the windshield wipers, well it seems like Mercedez Benz does not provide enough training to their employees; the technician scratched the edge of the hood of my vehicle. I picked up my vehicle hoping the technician would advise me of the scratch to my surprise they didn’t say anything. Their egregious unprofessionalism clearly shined. I had to go back the next day to talk to Kyle and get my hood fixed. He promised me it would be fixed right, he said the hood would be sanded and repainted. He called me the following day to pick up my vehicle. Once again, egregious mistakes, they only painted over the scratches. I spoke of my disappointment and requested the entire hood to be repaint. He said ok, and that he was just asking for my opinion. He then goes to say it would take 1 week to get the hood repainted. I asked for a loaner since this is the only vehicle I own, however Kyle did not seemed interested in my dilemma his only response was “we don’t have any loaners” I told him I didn’t think it was fair to spend money on a rental since it was clearly their mistakes. He said he would call me later to see if he could find a loaner. I waited couple of hours with no call back. I tried reaching out to him as well as the manager without success. I left a voicemail to them both however I’m yet to hear back. Kyle did not show any interest on resolving his own mistake and his manager doesn’t seem to have time for customers. More

Expedient service good customer relations I like the new contactless payment option FFurthermore I like that I get a loaner vehicle while my car is being serviced, that is a great convenience contactless payment option FFurthermore I like that I get a loaner vehicle while my car is being serviced, that is a great convenience More

My experience on this visit was very nice.. Everyone was very attentive and friendly. I was iupdated throughout the process of any unforeseen issues that came up. very attentive and friendly. I was iupdated throughout the process of any unforeseen issues that came up. More

Service was excellent. The staff are professional and courteous. Was able to drop off the night before which was very convenient. Comfortable hands off environment on both drop off and pick up, handled v courteous. Was able to drop off the night before which was very convenient. Comfortable hands off environment on both drop off and pick up, handled very well. More

Our latest experience getting a car was smooth and seamless which has always been my experience. Mercedes-Benz of Stockton is the very best around and I'd refer them anytime! seamless which has always been my experience. Mercedes-Benz of Stockton is the very best around and I'd refer them anytime! More

Excellent customer service! Jeffrey was great! I was able to get my desired service done in a quick and efficient manner. We are satisfied. Thnx to get my desired service done in a quick and efficient manner. We are satisfied. Thnx More

Kevin Nguyen was friendly and knowledgeable while helping us through the buying process. It's a beautiful dealership and the atmosphere is so much more relaxed and customer-friendly than other dealerships w us through the buying process. It's a beautiful dealership and the atmosphere is so much more relaxed and customer-friendly than other dealerships we've visited. More

My recent service at Mercedes Benz of Stockton was excellent. Had ball joints replaced. Dealer provided complimentary valet service. Advisor Jose Delgado provided outstanding support. excellent. Had ball joints replaced. Dealer provided complimentary valet service. Advisor Jose Delgado provided outstanding support. More

Mercedes Benz in Stockton has always provided me with excellent service. I truly appreciate Fred Rosete as my Service Consultant. He is always so courteous, efficient, and thorough in communicating wha excellent service. I truly appreciate Fred Rosete as my Service Consultant. He is always so courteous, efficient, and thorough in communicating what is needed for my vehicle. More