Mercedes-Benz of Stockton

I am brand new to the Mercedes Benz customer service experience. I am from Detroit and have been a loyal Ford owner all my life. But the contrast in service experiences now helps me understand one of th experience. I am from Detroit and have been a loyal Ford owner all my life. But the contrast in service experiences now helps me understand one of the reasons people buy a Mercedes. Mine is a Winnebago (Sprinter chassis) but I was treated like every other customer in like...Top notch. When we last had a service appointment we arrived a few minutes late. I thought that was a big problem as we were 9th in line. The weather was bad and my favorite service advisor was off for the day. Well within a few seconds a half dozen service advisors and their managers defended on the line. Long story short, we and all other 9 vehicles were checked in within 10 minutes. The manager that helped me said our repair would take 2 hours. He called and let us know we were done 1 hour and 48 minutes later. That is 5 star service. More

From the time I called to make my appointment to the actual appointment the staff the service Kelli and my service advisor was terrific everybody was first class I really enjoyed it thank you very much actual appointment the staff the service Kelli and my service advisor was terrific everybody was first class I really enjoyed it thank you very much More

Always pleasant experience dealing with Berberian Motors. Very professional. Very important to us that we get loaner vehicles and they always come through for us. Love the car wash too! Very professional. Very important to us that we get loaner vehicles and they always come through for us. Love the car wash too! More

Polite knowledgeable timelyWorked within my Polite knowledgeable timely Worked within my schedule Notified of concerns to watch for Trustworthy I am 87 and that is all I have to say Polite knowledgeable timely Worked within my schedule Notified of concerns to watch for Trustworthy I am 87 and that is all I have to say More

Great Service. Everything was perfect all that I asked for. I will try and do all of my future services with Mercedes Benz, very happy with all of my service requests. for. I will try and do all of my future services with Mercedes Benz, very happy with all of my service requests. More

The service experience and facility were both the high quality we have learned to expect these past 12 years of being customers. Although costly, it was what we anticipated, so no surprises. quality we have learned to expect these past 12 years of being customers. Although costly, it was what we anticipated, so no surprises. More

I’m extremely disappointed with your customer service for such a high class dealership. I took my vehicle in for service, Kyle Farris at the Stockton CA branch helped me, it was by far the worst experience. such a high class dealership. I took my vehicle in for service, Kyle Farris at the Stockton CA branch helped me, it was by far the worst experience. Part of the service required was the replacement of the windshield wipers, well it seems like Mercedez Benz does not provide enough training to their employees; the technician scratched the edge of the hood of my vehicle. I picked up my vehicle hoping the technician would advise me of the scratch to my surprise they didn’t say anything. Their egregious unprofessionalism clearly shined. I had to go back the next day to talk to Kyle and get my hood fixed. He promised me it would be fixed right, he said the hood would be sanded and repainted. He called me the following day to pick up my vehicle. Once again, egregious mistakes, they only painted over the scratches. I spoke of my disappointment and requested the entire hood to be repaint. He said ok, and that he was just asking for my opinion. He then goes to say it would take 1 week to get the hood repainted. I asked for a loaner since this is the only vehicle I own, however Kyle did not seemed interested in my dilemma his only response was “we don’t have any loaners” I told him I didn’t think it was fair to spend money on a rental since it was clearly their mistakes. He said he would call me later to see if he could find a loaner. I waited couple of hours with no call back. I tried reaching out to him as well as the manager without success. I left a voicemail to them both however I’m yet to hear back. Kyle did not show any interest on resolving his own mistake and his manager doesn’t seem to have time for customers. More

Expedient service good customer relations I like the new contactless payment option FFurthermore I like that I get a loaner vehicle while my car is being serviced, that is a great convenience contactless payment option FFurthermore I like that I get a loaner vehicle while my car is being serviced, that is a great convenience More

My experience on this visit was very nice.. Everyone was very attentive and friendly. I was iupdated throughout the process of any unforeseen issues that came up. very attentive and friendly. I was iupdated throughout the process of any unforeseen issues that came up. More

Service was excellent. The staff are professional and courteous. Was able to drop off the night before which was very convenient. Comfortable hands off environment on both drop off and pick up, handled v courteous. Was able to drop off the night before which was very convenient. Comfortable hands off environment on both drop off and pick up, handled very well. More