Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Stevens Creek - Service Center
San Jose, CA
625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
625 Reviews of Mercedes-Benz of Stevens Creek - Service Center
Sort by
July 27, 2021
Jake Tran is thorough and easy to communicate with. He worked with me to get the best tire and price for my replacement tires. It has been easy to schedule appointments needed. worked with me to get the best tire and price for my replacement tires. It has been easy to schedule appointments needed. More
by dwhitney3
Employees Worked With
Jake Tran
July 27, 2021
My advisor Jake Tran provides an exceptional service. His communicates well with customers and his service encourages me to go back to the Stevens Creek dealer. communicates well with customers and his service encourages me to go back to the Stevens Creek dealer. More
by S Yoon
Employees Worked With
Jake Tran
July 26, 2021
Once again the service and attention we received was first rate. Our 8 year old vehicle was experiencing an unusual malady, and the technicians were able to find and repair the problem quite efficiently first rate. Our 8 year old vehicle was experiencing an unusual malady, and the technicians were able to find and repair the problem quite efficiently. We recommend MB of SC highly. More
by MDM
Employees Worked With
John Stansberry
July 26, 2021
Excellent service appointment. Ethan was very professional and efficient beginning to end. There was no unnecessary services being pushed, just what my car required. I highly recommend this servi professional and efficient beginning to end. There was no unnecessary services being pushed, just what my car required. I highly recommend this service department. More
by neilanthonyherrera
Employees Worked With
Ethan Kurtz
July 25, 2021
Service due sign is still showing on, in panel .Try to contact service assistant but no one is taking call or calling back Poor response I don’t think they even did the prepaid service contact service assistant but no one is taking call or calling back Poor response I don’t think they even did the prepaid service More
by PGparamvirgosal
Employees Worked With
Troy
July 25, 2021
Good 1st time experience with Ethan Kurtz. Ethan took care of my service needs. He made sure that my needs of getting in and out quickly was met. He assigned additional resources to ensure that the servi care of my service needs. He made sure that my needs of getting in and out quickly was met. He assigned additional resources to ensure that the service was completed in less than expected time. More
by Saurster
Employees Worked With
Ethan Kurtz
July 23, 2021
My service representative, Charlie Fish, was introduced to me when I bought my car in 2014, and he had assisted me since then. He is extremely knowledgeable, resourceful and unfailingly pleasant -- always to me when I bought my car in 2014, and he had assisted me since then. He is extremely knowledgeable, resourceful and unfailingly pleasant -- always looking out for me and my Kompressor. Charlie is a a star! The facility is well equipped, clean and comfortable. I'm happy with the overnight drop-off, and while I haven't used the shuttle service recently, I do appreciate the possibility. Unfortunately for you, because my wonderful car is so we'll cared for, it is unlikely I'll be buying a new one any time soon. Thanks. More
by Judy R
Employees Worked With
Charlie Fish
July 22, 2021
Susan is the service manger supporting me to this time of service. She is very Professional and knowledgable about my car’s problem and also helping me to loan a car. Thanks, Susan. service. She is very Professional and knowledgable about my car’s problem and also helping me to loan a car. Thanks, Susan. More
by Tenling Ti
Employees Worked With
Susan Sulimani
January 08, 2020
Better stay away I've been there for warranty repair. Had to leave the car. They don't even bother to call you with update. I have to call myself at the end of the day I've been there for warranty repair. Had to leave the car. They don't even bother to call you with update. I have to call myself at the end of the day just to find out that they don't have part so I should leave the car overnight or come the next morning. They did not even offer the loaner and when I asked for it, told me that if I need one I have to come very early to have a slight chance to get one. Really? The next day they called me that the car is ready but the problem had not be fixed, the car kept rattling. And to make my experience even worse, after long wait the girl who should bring the car was to lazy, just pointed the car location at their lot, tossed the keys, and offered to get it myself. Actually I might expect such service. I bought the car at the same dealership several month ago. The new Mercedes was not cleaned properly, they didn't even bother to check tire pressure More
by vlad
Employees Worked With
don't remember
February 07, 2018
Worst SERVICE EVER!!!!!!!!!!!!!!!! The worst service advisors They are bullies and humiliate you to no end. Yes so much attitude arrogance, wasted time and feel they are ALWAYS RIGHT!! The worst service advisors They are bullies and humiliate you to no end. Yes so much attitude arrogance, wasted time and feel they are ALWAYS RIGHT!! no regard for the well being of a CUSTOMER!!! the saying customer is always right treat them with respect and loyalty will follow is not their standards of how to deal with CUSTOMERS. They really are bullies and trickles all the way up and especially Jay Faulkner and Jack. Thousands and I means thousands of dollars later and still car is not fixed properly. Got the state board of automotive repairs involved. The attitude we have been in being doing this 30 years they are not in touch with reality!!!!!BULLIES!!!!! More
by Yasmin
Employees Worked With
Jay Faulkner Jack Corkrean
