Mercedes-Benz of Stevens Creek - Service Center

Fantastic! Wouldn't go anywhere else. Jake Tran is amazing. Gets it done right! Thanks 😊👍 amazing. Gets it done right! Thanks 😊👍 More

My servise advisor, Jake Tran, is very professional and pleasant to deal with. He made sure that everything was completed in a timely manner. The repairs were completed and the car was washed and cleaned pleasant to deal with. He made sure that everything was completed in a timely manner. The repairs were completed and the car was washed and cleaned. Excellent service! More

My supervisor Susan is friendly, efficient and responsible, I enjoy her service and would recommend her to anyone who needs her help. responsible, I enjoy her service and would recommend her to anyone who needs her help. More

I came for 30000 miles check , waited almost 1 hour, 3 staff member ask me same question do you have appointment and everyone respond someone be with you soon. Finally closed to hour wait, I got to leave staff member ask me same question do you have appointment and everyone respond someone be with you soon. Finally closed to hour wait, I got to leave my car , bad part my advisor I did not even see her face. More

Stephen is a friendly, responsible and helpful service manager. He gave me a worry free service. Excellent service. manager. He gave me a worry free service. Excellent service. More

This was my second service visit on a 2020 Sprinter chassis and I'm very pleased. I just went in for a software recall and they found an additional problem and did a thorough software update and radar chassis and I'm very pleased. I just went in for a software recall and they found an additional problem and did a thorough software update and radar sensor adjustment. More

Great service, fast and efficient. Took care of all recalls. Was able to communicate over text and ultimately pay my invoice over a link in a text message before pick up. recalls. Was able to communicate over text and ultimately pay my invoice over a link in a text message before pick up. More

It was good from the beginning of the service. But when I picked up the car, my car was so dirty without being washed. I requested again, that gentleman took my car to go through car wash process for me . I picked up the car, my car was so dirty without being washed. I requested again, that gentleman took my car to go through car wash process for me . I had to wait there for another 20 minutes. Hopefully, it won't happen again More

I made first service appointment online; text reminders were helpful. Nate listened to me about the history of the car. Waiting area was terrific for remote meetings. Downside was hearing the car needed $9 were helpful. Nate listened to me about the history of the car. Waiting area was terrific for remote meetings. Downside was hearing the car needed $9k in repairs that couldn’t be scheduled for another 4-6 weeks. More

Great service great people I would recommend this dealership to everyone. The service was amazing! dealership to everyone. The service was amazing! More