Mercedes-Benz of Stevens Creek - Service Center

Very friendly and family Environment, clean waiting room and excellent quality of service and on time delivery as promised. and excellent quality of service and on time delivery as promised. More

Everyone is always pleasant and inviting. The service managers are very knowledgeable and the service work is always done right. I feel comfortable taking my car to Mercedes-Benz of Steve The service managers are very knowledgeable and the service work is always done right. I feel comfortable taking my car to Mercedes-Benz of Stevens Creek More

Excellent services as always! ! My service manager Danny Ho has been taking care of my few MB for over 10 years. He has expertise in all types of vehicles and plants of knowledge. ! My service manager Danny Ho has been taking care of my few MB for over 10 years. He has expertise in all types of vehicles and plants of knowledge. The most important thing is he always comments on customer safety advice. He delighted services whenever I visited. Thank you so much, Danny! More

I am happy with service and communications to know what needed to be done. I left a message with the service department after I picked up my car that was never returned. So my question was never answered! needed to be done. I left a message with the service department after I picked up my car that was never returned. So my question was never answered! More

quick and helpful quick and helpful quick and helpful quick and helpful quick and helpful quick and helpful helpful quick and helpful quick and helpful quick and helpful More

Thank you so much for helping us find the dream car. Very knowledgeable Sales Executive and great service. Very knowledgeable Sales Executive and great service. More

Precise, timely, professional. The requisite service was performed without any surprises and the service advisor was professional and kept me well informed The requisite service was performed without any surprises and the service advisor was professional and kept me well informed More

God forbid if you have any issue or have to schedule an appointment, you will have to send them multiple emails and if you are lucky, you will get a response. Not sure why do they have a dedicated service appointment, you will have to send them multiple emails and if you are lucky, you will get a response. Not sure why do they have a dedicated service rep, why not let customers call and get one assigned? There is no value in a dedicated service rep since you are at their mercy to get a response. And don't get me started with the attitude of reps. And when you finally call and get an appointment, it will take you at least a few weeks to get one and more if you need a loaner. Even after reaching on time, I was told to hurry up since there is only 1 loaner left. I was turned back once for being 10 mins late since they didnt have any loaner cars left. This is not the service I would expect from a Mercedes Dealer. More

Thank you so much to Danny Ho and the service team for the great service as always! the great service as always! More

Appreciate the accommodations, service advisor is personal, friendly, and professional. Actual service is always punctual and complete personal, friendly, and professional. Actual service is always punctual and complete More