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Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.4
625 Reviews

625 Reviews of Mercedes-Benz of Stevens Creek - Service Center

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January 27, 2023

For several years now I have been very satisfied with the service department at Mercedes of Stevens Creek and my service advisor Susan Sulimani, who is experienced, consistently professional and efficient. More

by Cupertino CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Sulimani
Jan 31, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! If you ever need help, just give us a call. Happy motoring!

January 26, 2023

I had visited 4 Mercedes Benz showroom before visiting this one in Stevens Creek and I can say they are the best in business. The services provided by them had been par expectations. Generally the deliver More

by anuragsharma224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ERICA FLORES
Jan 30, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

January 24, 2023

Great service, I was given a very good explanation of the required service and received updates on status of the work. More

by jsaavedra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ho
Jan 27, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you need more help, our team is available to talk -- safe travels!

January 24, 2023

I wanted to check the alignment of my 223. MB of SC got me in right away and I was back on the road pronto. More

by scott.johnston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kirksey
Jan 27, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Scott, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

January 23, 2023

I would’ve given them half a star if i could Susan from the service department is the worst service advisor and the worst customer service representative i have ever came across, she’s rude always in a bad More

by Ahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan
Jan 26, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Ahmed, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (408) 641-4610 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

January 18, 2023

Danny Ho is a wonderful service Advisor to tell you what the problem is in a nice manner.Been having him for many years and is so knowledgeable.MB of Stevens Creek only place to go for service.!!!!! More

by loloonthego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Jan 22, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

January 18, 2023

I stopped by to have my tire replaced after having damage from pothole. I got service from Danny Ho. He informed me how long it is likely to take depending on inventory, which was very helpful information to More

by Tomoyuki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Jan 20, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 16, 2023

Best customer service I’ve ever seen, been going there for 9 years and they are wonderful. More

by Misi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Jan 20, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Misi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 16, 2023

Very hospital for the maintenance service, easy let you know when you have to do the next step. More

by risarisa22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny ho
Jan 20, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 12, 2023

I am very satisfied with the service from Mercedes Benz of Stevens Creek. My service advisor, Susan Sulimani, is knowledgeable, responsive and professional. More

by lmikasa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Sulimani
Jan 17, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Stevens Creek! Please don't hesitate to reach out to us if there's anything more we can do!

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