Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of Stevens Creek - Service Center

San Jose, CA

4.4
625 Reviews

625 Reviews of Mercedes-Benz of Stevens Creek - Service Center

Sort by
February 16, 2023

This was my 1st time worked with the service advisor Mr. James Duffer, he is nice, helpful and well explained all my questions. Very good service! More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Duffer
Report | Print
Feb 20, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Sylvia, we are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 15, 2023

This was the 1st time we had a service appointment with Ethan Kurtz. He was friendly, knew his work, very helpful and went the extra mile for us! I give him 5 stars! More

by cady1468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Kurtz, Evan
Report | Print
Feb 18, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ethan here at Mercedes-Benz of Stevens Creek! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 13, 2023

Excellent service every time . We go back from when it used to be Smythe MBZ and Volvo. More

by mariobouza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon , Charlie
Report | Print
Feb 17, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 11, 2023

Ms Susan Sulimani was very helpful in getting my car serviced efficiently ánd fast. She has the customer’s car always to be safe after the annual check up. Thank MB for the diligence More

by SunnyD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Sulimani
Report | Print
Feb 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Sunnyd, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 11, 2023

I was very pleased with the Customer Service since my maintenance appointment was scheduled through the time my car was ready for pick up. More

by gcs20001
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nate Jones, my Service Agent, as usual, provided me with excellent alternatives based on my car's conditions assessment. Nate as always, was very approachable, professional and with a friendly attitude. Thank you!.
Report | Print
Feb 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 10, 2023

as always -- excellent service. John always ensures we are taken care of and that our car is properly cared for. More

by GSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stansbury
Report | Print
Feb 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 10, 2023

The work is always done well and my service advisor is good about keeping me updated. My only complaint is that if I need a loaner then the wait time for a service appointment is several weeks. More

by sayandev.mukherjee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Flores
Report | Print
Feb 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Please call our General Manager at (408) 641-4610 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

February 04, 2023

My service advisor Danny Ho is super professional and knowledgeable, I will definitely recommend my other friends to bring their Mercedes to Danny. More

by shoppingnhc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Report | Print
Feb 07, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 31, 2023

Had a very good experience fixing my car. Susan is super helpful helping me get the loaner car and providing me updates during my car fix. More

by mson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
Report | Print
Feb 03, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

January 27, 2023

Super great! Ethan my service advisor was amazing and quick with repairs. Definitely best visit I’ve had. More

by Juice27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Report | Print
Jan 31, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

1
...
25
26
27
...
63