Mercedes-Benz of Stevens Creek - Service Center

I had a very bad experience with this dealership. In fact, My car was sabotaged by the maintenance service by this dealership. In fact, My car was sabotaged by the maintenance service by this dealership. More

Steve Kirksey is the absolute best. He's handled my car for 9 years and every time it has been a pleasant experience. He is why I continue to come back to Stevens Creek Mercedes. He's handled my car for 9 years and every time it has been a pleasant experience. He is why I continue to come back to Stevens Creek Mercedes. More

This dealership has been there for over 50 years. Well manner people and knowledgeable in what they do. Happy to do business with them Well manner people and knowledgeable in what they do. Happy to do business with them More

Terrible customer service, warranty service needs to be improved. The customer service employee hangs up the phone does not listen to the end of the conversation, does not want to delve into the problem.. improved. The customer service employee hangs up the phone does not listen to the end of the conversation, does not want to delve into the problem.. More

John Stansberry, our service rep for decades, always provides excellent service - Keeps us informed when car will be ready and makes sure we have a good loaner car. Loaner process is quick, and loaners provides excellent service - Keeps us informed when car will be ready and makes sure we have a good loaner car. Loaner process is quick, and loaners are nice and clean. Our repairs never require a second trip to remedy the problem, and I love how our car is returned in spotless condition. More

Working with Erica in the service department has been a pleasure. Some of my experiences has not been so amazing. pleasure. Some of my experiences has not been so amazing. More

Everything went smooth, Ethan is always a pleasure to work with, very professional and courteous. work with, very professional and courteous. More

Dropped our car for service. John Stansberry was excellent - kept us in the loop evry step of the way. Our SUV was delivered on time. When it looked like the software update didn John Stansberry was excellent - kept us in the loop evry step of the way. Our SUV was delivered on time. When it looked like the software update didn't happen completely, he scheduled a return visit immediately as well as tried to push out a remote update. The remote update resolved the problem and the vehicle is running fine. More

Services department should corporate together to help the client when they walk in to ask for help client when they walk in to ask for help More

We received excellent service at this dealership. Our service advisor is outstanding. Steve Kirsey is professional and personable. The employees where we picked up our loaner were exceptional. Courte Our service advisor is outstanding. Steve Kirsey is professional and personable. The employees where we picked up our loaner were exceptional. Courteous, helpful and all around nice employees who were attentive to our needs. We highly recommend this service department. More