Mercedes-Benz of Stevens Creek - Service Center

Susan was very prompt in scheduling my service appointment. She further had a loaner ready and the process was very quick and efficient. The dealership was clean with professional and friendly s appointment. She further had a loaner ready and the process was very quick and efficient. The dealership was clean with professional and friendly staff. More

Danny Ho at Stevens Creek Mercedes is the best service advisor I met in years. He demonstrate he's knowledgeable to cars in general and specifically on Mercedes. He treats our cars with care and make pr advisor I met in years. He demonstrate he's knowledgeable to cars in general and specifically on Mercedes. He treats our cars with care and make proactive recommendations to ensure our cars operate at their top shape. A wonderful asset to your organization. Thank you Danny! More

STEVE ALWAYS GIVES ME EXCELLENT SERVICE AND I CAN ALWAYS DEPEND ON THE WORK BEING DONE ON TIME AND COMPLETE. DEPEND ON THE WORK BEING DONE ON TIME AND COMPLETE. More

Very Good service, I liked Ethan’s service. He is a Very professional caring and friendly agent He is a Very professional caring and friendly agent More

Vincent and team were excellent; met me right away for my appointment despite a long line to assist. He explained all services and my car was even done a bit early! Carwash was an extra nice bonus. Check out appointment despite a long line to assist. He explained all services and my car was even done a bit early! Carwash was an extra nice bonus. Check out was quick and easy. Thank you. More

Susan gets 5 stars! ! She goes above and beyond for her customers. She is very professional and courteous. ! She goes above and beyond for her customers. She is very professional and courteous. More

Very bad service no phone call return left several massages no body returned my call including service manager and gm massages no body returned my call including service manager and gm More

The phone service in this dealership is very poor and this is very frustrating to me. You should do something about it if you do really care about how your customers feel this is very frustrating to me. You should do something about it if you do really care about how your customers feel More

Reliable service, accommodating, timely, c c c c c c c c c c c c c c c c c c c More

I like the way they treated me when i first arrived and first experience with my car service. Erica my service adviser is super fast, direct to the point and very nice and easy to deal with. They also have first experience with my car service. Erica my service adviser is super fast, direct to the point and very nice and easy to deal with. They also have a video from the technician briefly to show the service is being done for my car. Thank you all so much for taking care of my car. More