Mercedes-Benz of Stevens Creek - Service Center
San Jose, CA
625 Reviews of Mercedes-Benz of Stevens Creek - Service Center
My S550 battery died while in my garage. I was so pleased that MB Stevens Creek responded to my dilemma and as soon as they had staff available they sent out someone with a new battery insta I was so pleased that MB Stevens Creek responded to my dilemma and as soon as they had staff available they sent out someone with a new battery installed it right in my garage (and these batteries for S Class are so huge as well as buried in the trunk so it wasn’t easy getting to it. The job was very neatly and professionally completed. I wasn’t even contacted until a day or two later for payment and getting my invoice. This is not the first time I’ve been impressed with the level and quality of service that I’ve experienced. Can’t recommend this dealership more! More
Stevens Creek Mercedes Service is convenient to get to, clean and efficient setup. Staff is courteous and professional. My service manager Erica Flores is excellent, she’s helpful, attentive, kept me info clean and efficient setup. Staff is courteous and professional. My service manager Erica Flores is excellent, she’s helpful, attentive, kept me informed and offers very good service value. More
The staffs are all professional, knowledgeable and very polite and helpful all so take care of the customers in a very friendly manner. I am very happy to have Mercede. polite and helpful all so take care of the customers in a very friendly manner. I am very happy to have Mercede. More
Great service! My service advisor was very good with handling my service. If you are not in a rush, try to avoid going on a Friday because there will be a long line My service advisor was very good with handling my service. If you are not in a rush, try to avoid going on a Friday because there will be a long line at the service dept. More
Outstanding service! Everyone at this dealership is friendly, knowledgeable, and helpful. I appreciate all of the updates and assistance. Everyone at this dealership is friendly, knowledgeable, and helpful. I appreciate all of the updates and assistance. More
My service advisor Ethan is awesome! He's professional and knowledgeable. During the service, his response was always prompt. And he did his best to help me with any request. Excellent c He's professional and knowledgeable. During the service, his response was always prompt. And he did his best to help me with any request. Excellent customer service at all! More