Mercedes-Benz of Stevens Creek - Service Center

It is very well established car service department. From schedule for service to finish the different categories services. Everything according to the service plan. The service adviser estimates the se From schedule for service to finish the different categories services. Everything according to the service plan. The service adviser estimates the service cost accurately. They delivered try car within the promised time frame. More

I was very satisfied with both my scheduled service and Service Advisor, Jay. My vehicle was well taken care of and my questions were answered in a knowledgeable and courteous manner. I will always appre Service Advisor, Jay. My vehicle was well taken care of and my questions were answered in a knowledgeable and courteous manner. I will always appreciate good service. More

Professional and friendly dealer keep customer informed with their car problem in the courtesy manner with their car problem in the courtesy manner More

This visit was very nice and prompt . I was taken care of very well. Thanks for the service I was taken care of very well. Thanks for the service More

The service advisor, James, was great to work with and took extra time to make sure it was clear about the work that was going to be done on my car. took extra time to make sure it was clear about the work that was going to be done on my car. More

As always, my dealership was professional, courteous and prompt. I am very satisfied with the service I receive and that is a big part in why I drive a Mercedes. prompt. I am very satisfied with the service I receive and that is a big part in why I drive a Mercedes. More

Excellent dealer customer service and wonderful customer service representative, polite, courteous kind and professional. Thank you 😊 service representative, polite, courteous kind and professional. Thank you 😊 More

My service advisor Erica is pretty good and helpful, I am very happy with my experience at Mercedes-Benz of Stevens Creek. very happy with my experience at Mercedes-Benz of Stevens Creek. More

Jay was great, very experienced and knew what he was talking about. Gave me the confidence I needed to be sure I was working with the right team & that my vehicle would be in great hands! talking about. Gave me the confidence I needed to be sure I was working with the right team & that my vehicle would be in great hands! More

I found it to be very helpful in understanding the issue by sharing about the video inspection problem. However, I was disappointed when I called back to ask some questions about the trunk open level probl by sharing about the video inspection problem. However, I was disappointed when I called back to ask some questions about the trunk open level problem, and the answer I received was unclear and unhelpful, ten asked me to drove back to the dealer with 20 mile distance, waiting for half an hour with instructions on how to set the trunk with one min. More