Mercedes-Benz of Stevens Creek | Page 91

Tony and Emerson are very friendly persons. They are very polite and easy to work with, they go above and beyond of their duties to make you satisfied your purchase. I highly recommend them for anyone who is polite and easy to work with, they go above and beyond of their duties to make you satisfied your purchase. I highly recommend them for anyone who is looking to buy a car. More

Vlad did a great job in finding the CLS 550 I wanted at a great price! He even came up to Danville to pick me up for my new car! Great buying experience at Smythe with Vlad! great price! He even came up to Danville to pick me up for my new car! Great buying experience at Smythe with Vlad! More

I just purchased my fist Mercedes, C350 2012. I want to personally thank Shawn Abtahi at Smythe European located on Stevens Creek Blvd in San Jose, California for being an exceptional sales person. For th personally thank Shawn Abtahi at Smythe European located on Stevens Creek Blvd in San Jose, California for being an exceptional sales person. For the past year I checked out many different cars/dealerships, it was important for me to make sure the next car I purchased had everything I wanted and within my budget (I was not going to be an easy sell). Shawn at Mercedes was the only sales person who made it a point to follow up with me periodically to see if I had any other questions or if I needed to take another test drive to see if that would help me with my decision. Shawn is patient and professional. Even when it came to negotiating the price we worked together until I was 100% satisfied. Shawn is not that typical car sales person I experience with many other dealerships, far from it. Truly he is a class act, having many years with Mercedes; he is also a very knowledgeable sales person. I would buy another car from Shawn in a minute and would highly recommend him to anyone. I have also had experience with the finance, scheduling and maintenance departments and everyone has been very helpful and professional. Going forward in the years to come I hope to continue to experience the high quality of service with Mercedes. Thank you Shawn and thank you Mercedes for making my experience truly a wonderful experience! Sincerely, Dana More

I just purchased my brand new 2012 C 63 AMG Coupe from Smythe European. I must say the experience was fantastic. This is in fact the 3rd Mercedes I have purchase from Smythe. Now its not just the fact Smythe European. I must say the experience was fantastic. This is in fact the 3rd Mercedes I have purchase from Smythe. Now its not just the fact the dealership went the extra mile, it was in my opinion the brilliant work that Kamal did to get me in the car that i wanted. Always trying to keep me happy and not just sell me a car that was on the lot/in the showroom. Kamal was truly professional, and always keeping me in the loop, and providing options, never pushy, and super knowledgeable. I will definitely go back to Kamal and will always recommend him as my first choice. BTW my car is awesome, love it!!! More

Vald was very professional and accommodating. He did a great job of explaining all the features and how to use them on the new vehicle. The finance fellow Bryan Nunes was also very professional and accom great job of explaining all the features and how to use them on the new vehicle. The finance fellow Bryan Nunes was also very professional and accommodating. Very good experience. Thanks More

Mr Chao is a professional,experience and friendliness's dealership. We will highly recommend him to all my relatives and friends. We love his great services. dealership. We will highly recommend him to all my relatives and friends. We love his great services. More

I am so glad that I have purchased my first Mercedes from Nordean Felix at Smythe European recently. He is the most wonderful guy I have ever come across in my experiences with car dealers including Toyota, Nordean Felix at Smythe European recently. He is the most wonderful guy I have ever come across in my experiences with car dealers including Toyota, Honda and Lexus. I really enjoy my new 2012 ML 350. It's spacious and quiet. I definitely recommend Smythe European based on the following reasons: Nordean is very patient and professional – My wife and I went to test drive a C-class on the first Saturday. Nordean spent over an hour and a half with us. However, we found out that we have to place an order for the model we wanted and it will take 2 months to deliver. We didn't want to wait for that long and we told Nordean we needed some time to think about it. He was very professional and didn't give us any stress. Then we went to test drive in the next Saturday for a GLK and ML. Nordean is still very patient and professional to help us. Nordean is honest and not pushy – He asked me if I owned a Lexus and that could be eligible for a $2000 rebate. I saw a review from the internet that one other dealer in Seattle area told the customer there was only $1000 rebate. Jim in Finance department is very easy to deal with – During the process of financing, Jim went through all the options that I could purchase with the car but he gladly took NO as an answer for the options. Most dealers (eg Honda) will keep talking you into buying more options such as alarm, extended warranty, wheel locks, … etc. Even Lexus will also hard sell the options. Favorite features: * Quiet and spacious. * The ride is smooth. The car seems to handle bumpy roads quite well. * I like the Premium 1 package - 10GB of Media Storage is convenient to transfer my audio CDs there. - The rear view camera is quite wide angle and it's very useful. It's also very clear even at night. - The voice COMMAND control is very useful to enter destination for Navigation Improvement suggested: * The rear mirrors should be bigger * Fuel consumption is high More

I established my relationship with Goran Muftic, Smythe European Sales Consultant, when I built my Mercedes Benz E550 2012 in July 2011. He had been keeping me update regarding the status of the car. Final European Sales Consultant, when I built my Mercedes Benz E550 2012 in July 2011. He had been keeping me update regarding the status of the car. Finally the car arrived at Smyth European Dealership and Goran called on Nov. 2. On Nov. 3, I picked-up the car. He was very friendly and hospitable. He explained in detail the purchase of the new car and the trade-in of the old Mercedes Benz C350. He also explained the items included in the package. After the car was paid, he came to the car showed and demonstrated how to operate the different features included in the package. This is my 3rd Mercedes Benz, so far only Goran who took the time to explain and demonstrate the advanced features of the car. I would always recommend Goran Muftic to a friend or if I desire to purchase another Mercedes Benz I will definitely contact him again. Tessie L. Peeler, Sacramento, California More

I'm updating my previous review because the sales person I dealt with went out of his way to take up my case again and gave me the vehicle at the verbally discussed price. The price I got for my SLK280 i I dealt with went out of his way to take up my case again and gave me the vehicle at the verbally discussed price. The price I got for my SLK280 is surely a great one. Overall Experience: Sure there were hickup's but once I got back to dealing with my sales agent things were back to smooth flow. Customer Service: With regard to scheduling appointments and tracking them they are surely well organized. But there are always times when things get mixed up. But once I touched base with Omar things went smoothly. Our experience was slightly short of the excellent just because of the confusion that ensued for a day. More

These guys are either morons or complete snobs. I was looking on line for a Subaru Forester and a national website they advertise on was were I found the one I wanted....very interested in this one and w looking on line for a Subaru Forester and a national website they advertise on was were I found the one I wanted....very interested in this one and wanted to see if they would do trade in for 08 BMW 335i convertible in excellent condition with 40k miles....manager came back and said he wouldn't do a trade out of state.... What dealer says that!!! even if they low balled me it would have been a good deal for them. They are part of the "Auto Nation" network...what part of Nation are they not getting? Told the rep to forget it...who wants to deal with someone who doesn't give a crap about your business More