Mercedes-Benz of Stevens Creek

Our advisor, Trevor Dehart, took good care of our car. We can always reach him and get answers. Hope we are able to use his expertise again next year. We can always reach him and get answers. Hope we are able to use his expertise again next year. More

The dealership provided amazing experience to maintain my car, always caring their customer so I really recommend car, always caring their customer so I really recommend More

My experience with the sale of a used car was good. But the experience of dealing with the car and the dealership/service department and the issues that came up the day after the sale were extraordinar But the experience of dealing with the car and the dealership/service department and the issues that came up the day after the sale were extraordinarily frustrating. I don’t feel like we were a priority because we didn’t purchase a Mercedes but a used car. The communication was frustrating between the advisor and our sales manager. Calls and e-mails were not returned or not returned in a timely manner. What would have taken a day to replace a part took and entire week and I was left without transportation. There is no way I would recommend this dealership after what I had to go through with this car. More

Always get excellent service from Danny Ho. Got a loaner car and was able to get my car back a day earlier than promised. Got a loaner car and was able to get my car back a day earlier than promised. More

Got excellent and advice from Service Advisor, Danny Ho. Work performed was efficiently done and the front and rear alignments made a noticeable difference in the driving experience. Unfortunately this webs Work performed was efficiently done and the front and rear alignments made a noticeable difference in the driving experience. Unfortunately this website doesn’t work for service experience. More

As usual, I had an exceptional experience during this service appointment. Prompt, professionalized, personal service. Things to always expect from this Mercedes dealership. service appointment. Prompt, professionalized, personal service. Things to always expect from this Mercedes dealership. More

Dropped off my 550 for recall. Received text of receipt the next Morning. Not done. Said they had to hold over and reinspect. Not done again.. when I finally was told it was ready Received text of receipt the next Morning. Not done. Said they had to hold over and reinspect. Not done again.. when I finally was told it was ready to pick up I had to call in to see if it was done.. I arrived and had to wait in a huge line at cashier. Then another 1.5 hours because they could not find my paperwork or car. Finally I found the service manager and in turn he found the service Advisor. I asked the advisor why he wasn’t answering my texts.. “DEER in tye Headlighy!” Seriously? The manager Went to cashier and finally we found they had closed my repair order out and that’s why it’s wasn’t showing open and waiting to pick up.. they were able to reprint the Repair order and it had my Key tag #!! Thus they found my car… god help this establishment, It’s not rocket science. Then I find they didn’t even take down everything I put on the Early Bird to advise on.. no wonder this company sells out so often.. More

The maintenance service was fast, but the loaner car service was a bit of a wait for a gas sedan car. They need more loaner car options for customers who drop off their vehicles for service or repair. service was a bit of a wait for a gas sedan car. They need more loaner car options for customers who drop off their vehicles for service or repair. More

Everyone is nice here. But from purchasing to going back for a service, it just felt you were a ticket moved from one corner to another. All the sales person and service ad But from purchasing to going back for a service, it just felt you were a ticket moved from one corner to another. All the sales person and service advisors are nice but the lot just lacks communication and the experiences there as a whole gave off a very assumptions and “on their term” vibe. More

Was being bounced between personnels. Minimum response to questions. Sometimes giving wrong information or do not know the answer. Persons not available at times of appointments. Worst ex Minimum response to questions. Sometimes giving wrong information or do not know the answer. Persons not available at times of appointments. Worst experience with auto dealer sales department. I have to stand in front of teller counter talking over financial options, while the one on the the other side was looking at two monitors. I am sorry, I’ll not get a from them if they paid me to. More