Mercedes-Benz of Stevens Creek

I ended up buying a used bmw from the dealership in Dec 2013, from what seemed like Grace' first rodeo. She failed to sell me the car at first, but then when my friends battery died at the parking lot as w 2013, from what seemed like Grace' first rodeo. She failed to sell me the car at first, but then when my friends battery died at the parking lot as we were leaving the lot and we had to ask their mechanics for booster cables, the finance manager came out. He gave dropped the price Grace gave us to a much more reasonable amount and thanks to my friends' stalled car, I ended up buying the car from the dealership. Then, the customer service, or lack thereof, started to unravel. First, Grace and the finance manager assured me that they took care of all the paperwork and filed an application for new licence plates for my car (i had just moved to the US and did not have licence plates), so I took off thinking I'll get the plates in the mail in a couple months. Fast forward two months later, I get an engine light in the car and decide to take it back to the dealership for inspection. I called the dealership and left a voicemail asking to call me back with available times to schedule the appointment. The call was never returned. So i ended up taking it to the BMW dealership across the street instead. Fast forward a couple more weeks, its now 2.5 months after buying the car and the plates have yet to arrive in the mail. In the past couple of weeks I also started to get pulled over more frequently by cops asking for my licence plates, as they usually raise an eyebrow when I tell them i bought the car in december and have yet to get the plates in the mail. So I decided to call the dealership and confirm that the application for plates was indeed sent 3 months ago and inquire on the delay. It turned out, they forgot to send the application in December and instead sent me a blank form to fill out and send back to them, to "fix" the situation. Now, i'm expected to wait another month or two until I actually get the plates in the mail. I'm sorry to say this, although not really, but the lack of customer service stinks the entire place, from service to sales. I will never set foot in that place again and I would recommend anyone to do the same, unless you expect to deal with amateur sales associates and crappy customer service. There are better places to take your car for service on Stevens Creek, as well as a better selection of cars. The staff at Beshoff Mercedes was a lot more helpful and responsive when I had to deal with them and would gladly recommend that dealership for new/used cars. More

This review is for exceptional service that I received when taking in my 2013 C63 AMG Black Series Coupe in for service at Smythe European Mercedes-Benz in San Jose, CA. My Service Manager is Troy Schalk, when taking in my 2013 C63 AMG Black Series Coupe in for service at Smythe European Mercedes-Benz in San Jose, CA. My Service Manager is Troy Schalk, and working with him is an absolute pleasure. Additionally, he understands how much I care for my cars, and how picky I am. As such, he personally makes sure that my car and I are well cared for throughout the entire process. It's hard for me to trust service departments based on past experiences at other dealerships, but Troy and his department have earned my trust; I bring all my Mercedes' to him (ranging from a C250 to various AMG's). More

Goran is absolutely a fantastic Sales consultant . He is friendly and thoughtful . The service in the dealership is great too . I strongly recommend him if you want shop for Merced Benz is friendly and thoughtful . The service in the dealership is great too . I strongly recommend him if you want shop for Merced Benz More

Joe was very helpful when I was returning my leased car and negotiating for my new lease. He made the experience fast, easy, fair and painless. and negotiating for my new lease. He made the experience fast, easy, fair and painless. More

Friendly staff, kid friendly, and treated us fair. Reached a quick negotiated price without struggle! I was pleased with our experience, and after coming in for a test drive, we went home with an SUV. Reached a quick negotiated price without struggle! I was pleased with our experience, and after coming in for a test drive, we went home with an SUV. I definitely recommend Smythe European, which happens to be expanding in the coming year. More

My lovely wife and I was looking to purchase the new 2013 ML350 so we went to Smythe European. The Sales Associate, Omar Awwad, was very helpful in helping find the perfect ML350, White Diamond Metallic (ver ML350 so we went to Smythe European. The Sales Associate, Omar Awwad, was very helpful in helping find the perfect ML350, White Diamond Metallic (very rare) with all the features that we wanted. Omar's customer services was superb! He spend his time explaining the full features of the ML350 that we wanted. Omar also help us get the best APR and price for us to finance the vehicle. Thank you Omar for you outstanding customer services!!! I would highly recommend anyone who wishes to buy a Mercedes-Benz, go to Smythe European and ask for Omar Awwad. You won't be disappointed!! More

Goran Muftic was excellent in the purchase of our new car. He is very knowledgeable, professional and honest and made our experience in purchasing our new Car Wonderful!! I higly recommend Goran when y car. He is very knowledgeable, professional and honest and made our experience in purchasing our new Car Wonderful!! I higly recommend Goran when you are ready to purchase your new car. Also we just took our new car in to have the paint and leather protection applied and our experience with Charlie Fish in the Service Department was excellent! He was very helpful and knowledgeable in answering any quesitons we had! Overall Great Expereience and Great Dealership!! More