Mercedes-Benz of Stevens Creek

Better stay away I've been there for warranty repair. Had to leave the car. They don't even bother to call you with update. I have to call myself at the end of the day I've been there for warranty repair. Had to leave the car. They don't even bother to call you with update. I have to call myself at the end of the day just to find out that they don't have part so I should leave the car overnight or come the next morning. They did not even offer the loaner and when I asked for it, told me that if I need one I have to come very early to have a slight chance to get one. Really? The next day they called me that the car is ready but the problem had not be fixed, the car kept rattling. And to make my experience even worse, after long wait the girl who should bring the car was to lazy, just pointed the car location at their lot, tossed the keys, and offered to get it myself. Actually I might expect such service. I bought the car at the same dealership several month ago. The new Mercedes was not cleaned properly, they didn't even bother to check tire pressure More

Awful experience If you plan to buy or lease a car at MB of Stevens Creek, avoid dealing with Mark Arnold and Jack Corkrean, they are the worst. I'm currently trying t If you plan to buy or lease a car at MB of Stevens Creek, avoid dealing with Mark Arnold and Jack Corkrean, they are the worst. I'm currently trying to buy a Mercedes-Benz after I leased a GLA through them for the past 3 years. The level of neglect that I'm experiencing is unbelievable. Mark Arnold should consider another career. His attitudes are so challenging that I must consider buying somewhere else... I tried to report the matter to his manager, Jack Corkrean, but he is never available. More

Worst SERVICE EVER!!!!!!!!!!!!!!!! The worst service advisors They are bullies and humiliate you to no end. Yes so much attitude arrogance, wasted time and feel they are ALWAYS RIGHT!! The worst service advisors They are bullies and humiliate you to no end. Yes so much attitude arrogance, wasted time and feel they are ALWAYS RIGHT!! no regard for the well being of a CUSTOMER!!! the saying customer is always right treat them with respect and loyalty will follow is not their standards of how to deal with CUSTOMERS. They really are bullies and trickles all the way up and especially Jay Faulkner and Jack. Thousands and I means thousands of dollars later and still car is not fixed properly. Got the state board of automotive repairs involved. The attitude we have been in being doing this 30 years they are not in touch with reality!!!!!BULLIES!!!!! More

Great experience buying GLS450 Buying a car is certainly a time consuming process. But everybody in this dealership was helpful and very courteous. It was a good car buying experien Buying a car is certainly a time consuming process. But everybody in this dealership was helpful and very courteous. It was a good car buying experience More

Buying our new GLC coupe was such a refreshing experience Five star experience with Manny from start to finish. They didn't have a car on their lot that fit our wish list but they were able to locate one in Five star experience with Manny from start to finish. They didn't have a car on their lot that fit our wish list but they were able to locate one in only a few days. More

great experience with new GLA I have got a huge discount for new GLA. Despite the fact they did not have the exact car I wanted, they searched for it nationwide and delivered it I have got a huge discount for new GLA. Despite the fact they did not have the exact car I wanted, they searched for it nationwide and delivered it here so I can get touch and feel and make a final decision. The whole process is pressure-free and very accommodating. More

I bought a BMW 550i, after 2 blown sales of a C63s. Since I pay cash for new cars, I have to rely on investments for timing. During 2016, I thought I had a relationship with the internet/fleet manager. Since I pay cash for new cars, I have to rely on investments for timing. During 2016, I thought I had a relationship with the internet/fleet manager. In July 2015, came in to order 2016 C63s w/o stupid bling. I thought we had a deal, after building the car to order. Sales manager intervenes, refuses to take the order, unless I throw on $3k "entertainment pkg". He was fine with me walking out the door, with the remaining $77K in my pocket. I stopped by the fleet mgr's desk, thinking he'd want to save the sale. He didn't try real hard because . . . Month or two later I get an email; "Sales mgr is history.". I replied, that because of the way I was treated, I expected a better price, to compensate me for my time. The fleet mgr quoted $81K (MSRP) or no deal at all. Well, no deal it is. I thoroughly enjoy my 2016 BMW 550i, with M sport pkg. Plus, with 1 button, I can turn off all the Nanny State interference features, that MB requires hoops to jump through, to disable. More

Great Cars and Great Customer Focus My wife and I were looking at Q7 and Mercedes dealerships for a SUV. Both nice cars with advantages on either side. What really made the difference in My wife and I were looking at Q7 and Mercedes dealerships for a SUV. Both nice cars with advantages on either side. What really made the difference in the end was the client focus, super attentive service, listening to what we needed and offering/suggesting the right car without doing a "hard sell". This is true for Slava, the sales person but also goes for all other people in the dealership we interacted with. Great Experience. Will be on the top of my list for the 2nd car we'll buy More

Excellent purchasing experience I had a wonderfully pleasant experience looking for a Mercedes to buy at this dealership. Kamil was an excellent sales consultant- very calm, patient, I had a wonderfully pleasant experience looking for a Mercedes to buy at this dealership. Kamil was an excellent sales consultant- very calm, patient, knowledgeable, helpful, and friendly. I highly recommend him and Diana for anyone in the market for a Mercedes. They thought of ways to assist me even before I could. Their sales manager Stan was very professional and helpful. And the personal concierge, Eric, was very knowledgeable and eager to help in teaching me how to use the Mercedes. Overall, it was an incredible experience that I hope others in the market for a top caliber luxury car will share in. More