Mercedes-Benz of Stevens Creek

Service due sign is still showing on, in panel .Try to contact service assistant but no one is taking call or calling back Poor response I don’t think they even did the prepaid service contact service assistant but no one is taking call or calling back Poor response I don’t think they even did the prepaid service More

Good 1st time experience with Ethan Kurtz. Ethan took care of my service needs. He made sure that my needs of getting in and out quickly was met. He assigned additional resources to ensure that the servi care of my service needs. He made sure that my needs of getting in and out quickly was met. He assigned additional resources to ensure that the service was completed in less than expected time. More

My service representative, Charlie Fish, was introduced to me when I bought my car in 2014, and he had assisted me since then. He is extremely knowledgeable, resourceful and unfailingly pleasant -- always to me when I bought my car in 2014, and he had assisted me since then. He is extremely knowledgeable, resourceful and unfailingly pleasant -- always looking out for me and my Kompressor. Charlie is a a star! The facility is well equipped, clean and comfortable. I'm happy with the overnight drop-off, and while I haven't used the shuttle service recently, I do appreciate the possibility. Unfortunately for you, because my wonderful car is so we'll cared for, it is unlikely I'll be buying a new one any time soon. Thanks. More

Susan is the service manger supporting me to this time of service. She is very Professional and knowledgable about my car’s problem and also helping me to loan a car. Thanks, Susan. service. She is very Professional and knowledgable about my car’s problem and also helping me to loan a car. Thanks, Susan. More

This might be one of the worst dealerships in the country!!! I emailed about a car twice with no response. I then went not the dealer and asked about the car and the lady there at the front deck wait country!!! I emailed about a car twice with no response. I then went not the dealer and asked about the car and the lady there at the front deck waited for me to ask her for someone to help me when I'm standing right in front of her. Then she passes to Bill Infald who is clueless and doesn't know what I'm looking for. I said look I want to see this car you have I'm paying cash so let's make it happen. He goes and looks and then ask someone about the car who told Bill the car just came in and needs some repairs that just got approved and the car will be ready in 3-5 days. I said ok here is my info call, text or email me when it's ready to be shown. He said no problem I'll call you as soon as it's ready. 2 days go by and I get an email from car gurus the car I'm want has been sold!!! How the xxxx do you sell a car 2 days after I was there with cash to buy it and no one called, text, email or even a pigeon would've been better then nothing!!!! I then called twice and emailed Bill twice with no response. Don't waste your time at this dealer they will blow you off and they are not in the business of selling cars and they all sit around with their thumbs up their butt which is basically what I had seen when I walked in this place. Very bad customer service and follow up!!! This is typical of a Mercedes dealership which is why I refuse to ever buy a Mercedes because all the sales people have their head up their own butt and to blind to see real customers. The car I wanted wasn't even a Mercedes it was a used car they just got!! I highly recommend avoiding this dealership unless you like to waste your time and get blown off in return then this is your place!! I'm pretty sure this is an auto nation dealership and if it so this par for the course for them all their dealerships SUCK!!! I think they all go through the same training and maybe bill is the teacher‍ DO NOT GO HERE OR YOU WILL BE SORRY!!! More