Mercedes-Benz of Stevens Creek

They did a good job. I really appreciate the free loaner car too. TJ is great. I really appreciate the free loaner car too. TJ is great. More

Service at this location is good. Sales is average, although they are friendly. Be prepared to deal with the "extras" before you walk in. Sales is average, although they are friendly. Be prepared to deal with the "extras" before you walk in. More

The mechanics are excellent in repairing and bringing back the performance of this well designed car. I also appreciate the advice of the advisor and the availability of a loner car at the dealership. back the performance of this well designed car. I also appreciate the advice of the advisor and the availability of a loner car at the dealership. More

I recently took my C300 in for service. I thought I would need new brakes and service for coolant liquid. Despite a huge backlog, my long time service representative Susan was able to assig I thought I would need new brakes and service for coolant liquid. Despite a huge backlog, my long time service representative Susan was able to assign me a loaner vehicle. The whole process was quite smooth despite the long line of folks needing service that day. The person who gave me the rental car should also get kudos for customer service. Susan informed me later in the afternoon that the brakes were good and the coolant had been topped off. I really appreciate the honest feedback and prompt support. I will definitely go back to Susan and Autonation for my future service needs. More

Complete and high quality services were perfectly executed! Excellent service advisor! Great communication with different protocols! executed! Excellent service advisor! Great communication with different protocols! More

Just prior to a long road trip, we noticed a potential problem. Erica at MBSC got the car in and repaired with plenty of time to spare. The shop communicated effectively what repairs were needed and the problem. Erica at MBSC got the car in and repaired with plenty of time to spare. The shop communicated effectively what repairs were needed and their progress. Exceeded expectations. More

Susan Sulimani is my sole point of contact at the dealership. She has earned my loyalty by providing an exceptional experience every time I have a service need. She is adept at building the sale but dealership. She has earned my loyalty by providing an exceptional experience every time I have a service need. She is adept at building the sale but always frames her recommendations in an advocacy position that fosters deliberation and customer empowerment to make an informed decision. I often conform to Susan’s recommendations and never feel I have been sold. There are many capable European auto alternatives for service that are much cheaper than the dealership. I choose to stick with Stevens Creek because there is zero risk on the workmanship and the interaction with Susan is always efficient, effective, and indicative of the highest standard in the customer service realm. More

Very welcoming and helpful dealer, every employee is very professional. Thank you very much to Cody. He was very patient in helping us explain various functions. We didn’t even need to read the manual. professional. Thank you very much to Cody. He was very patient in helping us explain various functions. We didn’t even need to read the manual. More

The sales here is really nice to help on purchasing a car here, and will suggest other friends to buy a Benz here here, and will suggest other friends to buy a Benz here More

Susan, our service rider, is fantastic! She tackles every concern with her expertise, kindness, and knowledge. She communicates her concerns and needs for our vehicle promptly, with compa She tackles every concern with her expertise, kindness, and knowledge. She communicates her concerns and needs for our vehicle promptly, with compassion, and with detailed information. The maintenance team for our car is incredible and precise. Also, the young lady in the loaner department always has a smile on her face and is very helpful. This dealership is stellar. More