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Mercedes-Benz of Stevens Creek

San Jose, CA

Overview
Reviews
Vehicles
4.4
917 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 917 reviews

November 24, 2023

I had no problem during this experience with service. John Stansberry was helpful and I do appreciate the online payment system. What could use some improvement is the pickup process. That was, unfortuna More

by annette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stansberry
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Nov 26, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Annette, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (408) 641-4610 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

November 21, 2023

John Stansberry and other mechanic person at Steven’s Creek Mercedes were helpful and attentive. More

by mimi.stein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Report | Print
Nov 23, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 21, 2023

Overall the service is good. The service advisor keeps you informed of the progress. The online payment option is good. More

by tedliu
Recommend Dealer
Yes
Employees Worked With
Ethan
Report | Print
Nov 23, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 21, 2023

Eric Kurtz has been a great help and the whole experience has been as good as can be expected. More

by eckwater
Recommend Dealer
Yes
Employees Worked With
Eric Kurtz
Report | Print
Nov 23, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 20, 2023

i paid 3000 dollars and my issue was still not resolved. my car still wont start and they might ask me to pay more. terrible. More

by mesalak0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay, Steve, Ethan, Frank
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Nov 21, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.

November 15, 2023

Avoid! After six unsuccessful repairs the issues was not resolved. Due to no response on my text from the dealer regarding “warning parking brakes light a More

by Mislead
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan
Report | Print
Nov 19, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

November 13, 2023

Great Service by Taylor Terhaar! I would definitely go with Taylor for his awesome service More

by Leon Zhang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Terhaar
Report | Print
Nov 15, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Leon, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 13, 2023

Everything always goes smoothly at MB of Stevens Creek. Top service. Good communication. Over the years they have earned our loyalty. More

by David Peterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent-Huong
Report | Print
Nov 16, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi David, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 11, 2023

worst experienced ever, "false advertising". I should file a lawsuit. Screw this dealership. never recommending. More

by jerry.d.ramirez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Some "Dick Head"
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November 09, 2023

My experience with the dealership has been excellent for over ten weeks with 2 different cars. However, after my most recent visit, when I found out that my 2015 GLK350 was now a junker after only 110,000 More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kirksey
Report | Print
Nov 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello Bill, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 641-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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