Mercedes-Benz of Stevens Creek

I had a great experience at the Steven Creek Dealer of Mercedes Benz. The manager was Vietnamese and the salesman who helped me was Kenneth Nguyen. Also, Katrina in the parts department was very helpful. Mercedes Benz. The manager was Vietnamese and the salesman who helped me was Kenneth Nguyen. Also, Katrina in the parts department was very helpful. Thanks to all, Lieu More

I was new to this service center and TJ helped with taking the vehicle in. He was prompt and kept me informed on the service status. taking the vehicle in. He was prompt and kept me informed on the service status. More

I was Miss informed when purchasing my vehicle that certain upgrades were available, when they actually were not compatible with the model I purchased. I would have choose a different vehicle with the certain upgrades were available, when they actually were not compatible with the model I purchased. I would have choose a different vehicle with the upgraded if I was informed properly. The service center also misinformed me of the parts I wanted. More

Travis is wonderful. He's always listening to our concerns. My husband texts him throughout the day when I randomly have a question and he always responds in a timely mat He's always listening to our concerns. My husband texts him throughout the day when I randomly have a question and he always responds in a timely matter. More

I have a very feed experience during my time at your dealership on Steven’s creek Blvd. I will recommend this place to anyone dealership on Steven’s creek Blvd. I will recommend this place to anyone More

I had a horrible experiment having the maintenance with them. I have been receiving "radar sensor dirty" message, after doing the examination they claimed it was damaged by external impact and charge me $2 them. I have been receiving "radar sensor dirty" message, after doing the examination they claimed it was damaged by external impact and charge me $2000 for the repair. I was under warranty coverage but they refuse to go through under warranty while there was absolutely no sign of external impact of the sensor. I argued with moth the advisor and the manager, they were both refused to provide the detailed diagnose of the damage and didn't want to even try to have the file the warranty claim. Really disappointed with this service and will never come back again. More

James, my service tech was awesome! He was helpful, understanding and knowledgeable. I will be back. He was helpful, understanding and knowledgeable. I will be back. More

As always, Vincent was excellent! Always keeping me informed and ready to help when I have a question. The online payment option was super easy to use. Always keeping me informed and ready to help when I have a question. The online payment option was super easy to use. More

It was great to get it done on a Saturday, and having loaner car for the day. loaner car for the day. More

I had no problem during this experience with service. John Stansberry was helpful and I do appreciate the online payment system. What could use some improvement is the pickup process. That was, unfortuna John Stansberry was helpful and I do appreciate the online payment system. What could use some improvement is the pickup process. That was, unfortunately, slow and clunky with multiple people at the desk and multiple people in line but only one person trying to help customers. Not a good look when you've already paid, etc.... More