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Mercedes-Benz of Stevens Creek
San Jose, CA
908 Reviews
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Helpful July 28, 2022
It was actually a good experience taking our electric car to Mercedes Benz of Steven's Creek. It was nice to have Ethan Kurtz as the same person as the point of contact that we had on our last visit. We be t to Mercedes Benz of Steven's Creek. It was nice to have Ethan Kurtz as the same person as the point of contact that we had on our last visit. We be taking our car there again. Thank you Ethan. More
by agentj
Employees Worked With
Ethan Kurtz
July 28, 2022
Phil sold my car and he was very kind, caring and knowledgeable. His attention to detail was phenomenal! I will buy all my future Mercedes from Phil of Mercedes Benz Stevens Creek! knowledgeable. His attention to detail was phenomenal! I will buy all my future Mercedes from Phil of Mercedes Benz Stevens Creek! More
by Bscreams
Employees Worked With
Phil was my salesman was fabulous. Dominic who did my financing was wonderful!
July 26, 2022
I've been using the Mercedes Benz of Steven's Creek service center for over 6 years now and am happy with their very professional staff. service center for over 6 years now and am happy with their very professional staff. More
by thegautam
Employees Worked With
Susan Sulimani
July 24, 2022
On October 5th, 2021 I went in the Stevens Creek Mercedes Benz dealership. I inquired on getting a vehicle. I ended up finding a pre-owned 2018 GLE 350. I signed a contract and was told to come back and pick Benz dealership. I inquired on getting a vehicle. I ended up finding a pre-owned 2018 GLE 350. I signed a contract and was told to come back and pick the car up in a few days after the car was serviced. I signed that day and was told my payment was going to be $686.13. I signed the Docusign agreement not adding on any additional options except for gap insurance. On Friday October 8th, 2021 I was called from the finance manager Masee. I was asked to come back and resign a new lease. I was not able to make it until Wednesday October 13, 2021. When I got there I was rushing as I had my baby with me. He had me sign a contract saying something went wrong and he found me a better interest rate. I thought it was weird that I had to resign, as I have never done this before purchasing my other vehicles. Little did I know, I get my car note bill 2 months later and my payment went up to 869.19! I Thought to myself how did this happen! So I call Wells Fargo and they told me that 6 Items were added to the contract totaling about 10,000 in additional fees. I have reached out to Kevin the manager of the entire store. I flew in from out of state since I have moved and he told me that he would reassure me that he would get it fixed and reversed. I have reached out to him over 22 times from when I found out and he still has not kept his word. They have scammed me and are not only having me pay over 200 a month then I agreed to, but are not responding to my request. I am requesting my 10,000 back in unauthorized charges. I am also requesting back 2,000 for additional interest that im paying due to this fraud. I am also requesting 5,021 for damages back for travel expense, headaches, and stress in this matter. More
by monicalee
Employees Worked With
Masee and Kevin Store manager
July 22, 2022
I dropped of my car they loaned me a car they did what they say they we’re going to do The customer service truly above any other I’ve seen keep up the good work they say they we’re going to do The customer service truly above any other I’ve seen keep up the good work More
by choycom408
Employees Worked With
Erica
July 22, 2022
Exceptional service and professional staff. John Stansberry, my service advisor, is the best in the business. His years of experience, knowledge of the product, interest in his customers and John Stansberry, my service advisor, is the best in the business. His years of experience, knowledge of the product, interest in his customers and overall professional demeanor makes it a pleasure to do business with him. There are closer authorized dealers for service where I live, but I drive the extra distance because after years of owning Mercedes automobiles, I know John is the gold standard in his field. More
by fde673
Employees Worked With
John Stansberry
