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Mercedes-Benz of Stevens Creek

San Jose, CA

4.5
908 Reviews

4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 908 reviews

August 08, 2022

Wide selection of inventory. Nice sales person. Got in and out with a new car in two hours. More

by BrianL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nghiem
Aug 12, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 06, 2022

Courteous and thorough work, prompt service. John Stansberry is a very knowledgeable service center manager and I would recommend this dealership and agent. More

by imehta1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Aug 09, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Stevens Creek and we hope to be of service again in the future.

August 05, 2022

Very spacious and clean facility. Amenities were provided & were readily accessible. Salesman were very attentive & mindful of my time. It was a great experience More

by Majpbo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamil Beiteshagh
Aug 09, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 05, 2022

The Problem of Auxiliary Battery Malfunction solved satisfactorily; Service representative courteous; and the cleaned car returned on time. More

by chu4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent Hoang
Aug 09, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

August 03, 2022

My air conditioning went out. I had to leave my car for a few days but being an 11 year old car it was understandable. I only wish they brought back their shuttle service becaus More

by Karen Y
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan
Aug 05, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Karen, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Stevens Creek take our reviews very seriously. If you would be willing to give us another chance in the future, please reach out to our General Manager at (408) 641-4610. We would appreciate the chance to turn your experience around.

Aug 05, 2022 -

Karen Y responded

Everytime I bring my car in for service, your prices seem so ridiculously high. It doesn’t matter whether it’s an A Or B service. In fact the last time I brought it in for my B service it was for $900. My car is a 2010 C300 Sport and it’s only worth $9000. My air conditioning bill was $1834. It doesn’t seem worth it to take it to your dealership anymore.

August 02, 2022

I worked with Joe and Kamal a lot to get a quality deal for the car. I really enjoy driving the car everywhere and everything about it. More

by Andrew Meeker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe, Kamal
Aug 04, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Andrew, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

August 01, 2022

Great customer service on the scheduled maintenance. Drop-off and pick-up was very efficient. More

by Tammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Aug 04, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Tammy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any further questions, please give us a call. We're always happy to help!

July 29, 2022

The dealership scheduled the recall of my car efficiently, received my car on time for check up, did the necessary work timely and the service official was professional and knowledgable. More

by Fredazarm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent hoang
Aug 02, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 29, 2022

Had a pretty tricky problem with my car. Visit scheduled on time. My advisor John Saintsberry was great. Communicated very well before during and after fix. The tech he brought was great too More

by YVS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sintsberry
Aug 02, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 29, 2022

John Stansberry is a large part of why I keep returning to MB of Stevens Creek for service on my 2016 C450. His technical knowledge is excellent, and he delivers on what he promises. What more could I a More

by richardmurdock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Aug 02, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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