Mercedes-Benz of Stevens Creek

Worst service. Despite of several emails no one even care to respond. Dont expect help from anyone here. They hide things by various means. Worst people and service Despite of several emails no one even care to respond. Dont expect help from anyone here. They hide things by various means. Worst people and service ever had in my life. More

Steve Kirskey took care of our 1999 C280 which had issues with O2 sensor, drive shaft, etc., was completed on schedule and the car is running well again! Steve is awesome as usual! with O2 sensor, drive shaft, etc., was completed on schedule and the car is running well again! Steve is awesome as usual! More

As expected. Clear guidance and nice arrangement of loaner car while my car was in service. It could have been better if some photos could be shared when comm Clear guidance and nice arrangement of loaner car while my car was in service. It could have been better if some photos could be shared when communicating car issues with customers for clarity. More

Shah stayed very patient and followed through with an order to build that had long lead times due to supply chain issues. The whole transaction went quickly, smoothly and stress free. order to build that had long lead times due to supply chain issues. The whole transaction went quickly, smoothly and stress free. More

As usual, Susan did the excellent job. Shw helped me to find a better maintenance package for my future services...Happy to go for service again as lkng as it is Susan.. Shw helped me to find a better maintenance package for my future services...Happy to go for service again as lkng as it is Susan.. More

My first service experience after owning a MB GLE, and MB of Stevens Creek exceeded my expectations by resolving all mentioned issues. Follow up and status was updated in regular period by service manager. H of Stevens Creek exceeded my expectations by resolving all mentioned issues. Follow up and status was updated in regular period by service manager. He make sure that all repair and replacement of faulty parts were done as promised. I wish the washing was more better and spotless. More

had a problem, and they went out of their way to take care of it. Kept in contact the whole time. care of it. Kept in contact the whole time. More

Excellent customer service. They kept me updated on status of my car while it was in the shop. They kept me updated on status of my car while it was in the shop. More

Great service from Mercedes and Susan again. Been using Mercedes service since 2015. If we still have the car next year, we will be back. Been using Mercedes service since 2015. If we still have the car next year, we will be back. More

This is our first experience with Mercedes dealership. They were so helpful and polite and kind. And they were able to fix our weird problem with our new-to-us vehicle. Best dealership experience eve They were so helpful and polite and kind. And they were able to fix our weird problem with our new-to-us vehicle. Best dealership experience ever. More