Mercedes-Benz of Stevens Creek

Prompt Friendly staff Knowledgeable (Troy) Convenient Clean Easy to call Attentive Easy to get to (Troy) Convenient Clean Easy to call Attentive Easy to get to More

I recently purchased a CLS 2022, after receiving the vehicle vehicle from the showroom floor it had damage to the paint and scratches all over it.I went through some pain and suffering. After six weeks vehicle vehicle from the showroom floor it had damage to the paint and scratches all over it.I went through some pain and suffering. After six weeks later, the vehicle could not be fixed, especially the paint. More

Steve Kirsky is the best service provider anywhere-we use this dealer which is further away only because of him. The phones are terrible -often no one answers and when they do the person is unable to talk t this dealer which is further away only because of him. The phones are terrible -often no one answers and when they do the person is unable to talk to the provider and get a timely answer but rather sends a message as I have already done. This is Mercedes not Toyota-an operator should immediately answer with immediate access to the person who can answer to the question or resolve the issue-as happened at Park Ave Motors and every other Mercedes shop we have used, we have used several when traveling and our closer shop. We are busy and expect prompt service and answers. I have considered the closer dealership several times because of this and when Steve retires (hopefully never) I (and my husband who also has a Mercedes) will switch if this isn't changed. I will also consider a car other than Mercedes when I need a new car as part of what kept me coming back was the ease of and excellent service at Park Ave Motors In PA which sadly no longer exists. Stephanie Romm Friduss MD (Mercedes owner for 20 years) More

I spent $3000 on my scheduled service. After I dropped my car off I had another 12,000 k recommended. This was a 120 k mileage service but I only have 102k. I have been taking my Merced After I dropped my car off I had another 12,000 k recommended. This was a 120 k mileage service but I only have 102k. I have been taking my Mercedes to this dealership since it was new. I should have known better after my last dissatisfied visit! I am not sure they even did any of the work that was paid for. My car makes more noise in idle than when I took it in, my windshield wipers were supposed to be replaced but for sure NOT! Additionally I Am not sure any work was performed! i have reached out but absolutely no response. More

Marvin is one of the Best I ever worked with. He helped with all questions and very patient. He is very respectful. And I would recommend him as a best person to reach out for any issues. Even af He helped with all questions and very patient. He is very respectful. And I would recommend him as a best person to reach out for any issues. Even after we bought car, we had some questions and help needed. He was readily available and immediately help with us to resolve the issues. He advise us right things to make right choices and help how to reduce any extra expenses. He is very friendly and advise my son a lot as he is a young driver. His hospitality is amazing. Awesome person! More

Great customer service. Staff is friendly, attentive, and knowledgeable. Willing to answer any questions. Pleasant experience. Staff is friendly, attentive, and knowledgeable. Willing to answer any questions. Pleasant experience. More

It was a great experience, Great inventory, great customer service. Jose Masco sales person took the time to show me the inventory and he listened and took seriously my wish list to get the perfect v customer service. Jose Masco sales person took the time to show me the inventory and he listened and took seriously my wish list to get the perfect vehicle. I feel so welcomed by the staff, specially by the sales person Jose. I would recommend this dealership to my family and friends. More

Great service from a company that hires amazing people like my service advisor Nate. Excellent service, regular pricing, and creative ways to take care of business. I highly recommend them. like my service advisor Nate. Excellent service, regular pricing, and creative ways to take care of business. I highly recommend them. More

Stephen Kirksey quickly assisted to transport my GLC 300 with a dead battery from my home to Mercedes-Benz of Stevens Creek. This battery was tested thoroughly and found to be bad. A new battery was install with a dead battery from my home to Mercedes-Benz of Stevens Creek. This battery was tested thoroughly and found to be bad. A new battery was installed. Stephen also got a multi-point inspection performed at no charge and requested exterior courtesy wash. As promised, my vehicle with a new battery was ready next day. More

second service appointment went very well fast and friendly. Danny is always super helpful. Was in for alignment after new wheel and tire install. friendly. Danny is always super helpful. Was in for alignment after new wheel and tire install. More