Mercedes-Benz of Stevens Creek

Wheel Repair, Took longer than expected, failure to communicate between in departments..after 45 minute drive to the dealership I Expeted to take my wheel home on that day, as my car was grounded on 3 communicate between in departments..after 45 minute drive to the dealership I Expeted to take my wheel home on that day, as my car was grounded on 3 wheels..While at the Dealership the paited the wheel to look as new.. But had not repaired the leak. I was sent home and told I would get it delivered the next day to my home. Service person showed up at our home another day late, stated he was there to put the repaired wheel back on my car.. But he didn't bring the wheel with him......He did return later that day and did the insall for me on his day off although luckily we were home as we never got a call..not recommending the dealership for today...be better,,, More

Great customer service and fast delivery. Danny was very nice to explain all the details and offered an option for purchasing a 3-service package in 3 years, which saved us a lot of money in Danny was very nice to explain all the details and offered an option for purchasing a 3-service package in 3 years, which saved us a lot of money in next 3 years. More

Pre-buying experience was nice but once you sign the papers, the sales person stopped looking into any follow-up requests. even tone makes you feel like you are wasting their time. Had to go their multi papers, the sales person stopped looking into any follow-up requests. even tone makes you feel like you are wasting their time. Had to go their multiple times for the things that could have been done over the phone if they wanted. More

We received the usual excellent expedient service via our long-standing service advisor, Troy Schalk! long-standing service advisor, Troy Schalk! More

Erica Flores did an outstanding job with problem I was having with the trunk not closing having with the trunk not closing More

I was having windshield replacement. Very efficient and customer-oriented service. My advisor Ethan helped me with everything I needed. The insurance company required me to take photos d Very efficient and customer-oriented service. My advisor Ethan helped me with everything I needed. The insurance company required me to take photos directly from the phone app but my car was already at the service site. He helped me to coordinate with the technicians and I managed to take all the required photos of the inspector app. Appreciate his help so much! More

AutoNation representative made a few mistakes on my contract, but we eventually sorted things through. Professional experience is expected for future purchasing decisions. contract, but we eventually sorted things through. Professional experience is expected for future purchasing decisions. More

Nate was extremely helpful. He was personable and made me feel very welcomed. It was my first time bringing in my new 2022 for 10K service. He was personable and made me feel very welcomed. It was my first time bringing in my new 2022 for 10K service. More

John Stansberry gives me great service Loaner to drive. Explains what is happening to my car.Very satisfied Explains what is happening to my car.Very satisfied More

The service from my sales rep Kamil is outstanding! He is very professional and attentive to his customer’s needs and I do feel very strongly that he wants us to be satisfied! He is very professional and attentive to his customer’s needs and I do feel very strongly that he wants us to be satisfied! More