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Mercedes-Benz of Stevens Creek

San Jose, CA

4.5
915 Reviews
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4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 915 reviews

December 27, 2022

Erica Flores did an outstanding job with problem I was having with the trunk not closing More

by sukhg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Flores
Dec 29, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

December 27, 2022

I was having windshield replacement. Very efficient and customer-oriented service. My advisor Ethan helped me with everything I needed. The insurance company required me to take photos d More

by chablis8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Dec 29, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

December 26, 2022

AutoNation representative made a few mistakes on my contract, but we eventually sorted things through. Professional experience is expected for future purchasing decisions. More

by Monalisa
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jose
Dec 28, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello Monalisa, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (408) 641-4610 at your earliest convenience to discuss how we can turn this experience into a positive one.

December 25, 2022

Nate was extremely helpful. He was personable and made me feel very welcomed. It was my first time bringing in my new 2022 for 10K service. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Jones
Dec 26, 2022 -

Mercedes-Benz of Stevens Creek responded

Hello Mike, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

December 23, 2022

John Stansberry gives me great service Loaner to drive. Explains what is happening to my car.Very satisfied More

by lygiraudo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stansberry
Dec 26, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 23, 2022

The service from my sales rep Kamil is outstanding! He is very professional and attentive to his customer’s needs and I do feel very strongly that he wants us to be satisfied! More

by Chinbedell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamil
Dec 26, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

December 21, 2022

Danny replaced my flat tire under warranty. It was completely free! I was 100% satisfied. More

by clee8088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Ho
Dec 25, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 19, 2022

Thank you very much. Erica was excellent in getting our new tires put on so quickly. More

by Randy
Recommend Dealer
Yes
Employees Worked With
Erica Flores
Dec 21, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Randy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 19, 2022

Erica was fantastic! She took excellent care of my Mercedes & me!!! Despite the busy season she made me feel important . Thank you Erica! Much appreciated Merry Christmas More

by DLynchRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica in Service
Dec 21, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 19, 2022

Fast and friendly service. Susan Suleimani had a nice loaner ready for me. My car was ready a day ahead of schedule! More

by max.doroodian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Suleimani
Dec 21, 2022 -

Mercedes-Benz of Stevens Creek responded

Hi Max, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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