Mercedes-Benz of Stevens Creek

I have been working with Danny for at least 15 years; he is alway competent and courteous! is alway competent and courteous! More

John Stansbury is excellent thank you for creating this reality so its all relaxing! Stay free in 23 reality so its all relaxing! Stay free in 23 More

Zahmeer was great. We love the car we bought and appreciate the dealership working with us and our budget and getting us into my wife’s dream car. They also took care o We love the car we bought and appreciate the dealership working with us and our budget and getting us into my wife’s dream car. They also took care of us on our trade in and got us a fair offer. I will most definitely be coming back here to look for our next Mercedes in the future inshallah! More

Worst experience buying a vehicle. I’ve bought ten vehicles plus and never have I been treated so horrible. Repairs that were done are already broken again and they promised they did a I’ve bought ten vehicles plus and never have I been treated so horrible. Repairs that were done are already broken again and they promised they did a 140 point inspection. They are liars. My mechanic has found four issues already. More

Always very busy. Thanks to service advisor who moved the progress forward.had a loaner for early bird service Thanks to service advisor who moved the progress forward.had a loaner for early bird service More

Have done business with Mercedes Benz of Stevens Creek for many years, including when it was Smythe European, and several cars. My salesperson Tony Spencer and service representatives through the years h for many years, including when it was Smythe European, and several cars. My salesperson Tony Spencer and service representatives through the years have been excellent. Current service representative John Stansberry continues the tradition of excellence. More

While I liked my service advisor, Ethan , I am disappointed there is no longer a shuttle service and rental cars are not readily available. I had to schedule based on my husband's availability for disappointed there is no longer a shuttle service and rental cars are not readily available. I had to schedule based on my husband's availability for a ride More

Service Dept. understaff? I was there 3 times on a separate occasion ( Car drop-off, Car loaner replacement, and Car pick up) - a lot of customers were waiting out understaff? I was there 3 times on a separate occasion ( Car drop-off, Car loaner replacement, and Car pick up) - a lot of customers were waiting outside clueless on whether or not they're going to get help. I was one among them looking for any personnel but nobody was there outside of the service dept. Other customers even approached me asking me for help. I said "I don't work here". After between half-hour to 45 minutes of waiting outside while missing work I finally found someone - unfortunately, the service advisor was not friendly and, after looking at the dent the Sales Manager who sold me the car and promised to repair the dent (after I bought the car from your dealership and my bank sent you $30K to fully-paid my car) the Service Advisor gave me wrong information about the repair to be performed on my newly-purchased car. He said they will have to keep my car for 3 weeks because they will have to put in new bumper on my car. They kept my car for 3 weeks and, when it was time to pick up my car I found out they did only a paint job to cover the dent when he told me during drop-off that they will put in a new bumper for my newly purchased car. Also, I requested sanitation and car wash before picking up my car but the service advisor declined. My car was left outside during a stormy couple of days and heavy rain so when I picked up my car I asked the valet where my car was and that's what he told me. More

MB Stevens Creek and Danny are the best. The main reason I keep buying Mercedes. The main reason I keep buying Mercedes. More

The service advisor is excellent, beyond expectation. He was able to get the work done quickly. He was able to get the work done quickly. More